Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (3,192 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Smoking Away The American Dream

    | WV, USA | At The Checkout, Bizarre, Crazy Requests, Family & Kids, Wild & Unruly

    (A family walks in and gets some cigarettes and snacks. They walk to their vehicle and after ten minutes, the father, who was pretty rude earlier, walks back inside.)

    Me: “Hello.”

    Customer: “I need a new pack of cigarettes.”

    Me: “Okay, sir, which kind?”

    Customer: *tells me name of the cigarettes*

    (I go to ring them up, at which point he stops me.)

    Customer: “No, no, no! I want to exchange the ones I just bought for those!”

    Me: “Okay, sir, may I have the other pack?”

    (The customer hands me the opened, and half-gone pack of cigarettes.)

    Me: “Sir, once these are opened, I am not allowed to return or exchange them.”

    Customer: *angrily* “THIS IS AMERICA!”

    (I am slightly thrown off and just stare for a moment. He widens his eyes and tilts his head forward wanting a response.)

    Me: “Sir, I know this is America, but with THAT logic, I can go to a bank, rob it, scream ‘THIS IS AMERICA,’ and run out with no repercussions. This IS most definitely America, but we have rules and policies here that we still have to follow.”

    Customer:“I have the receipt!!”

    Me: *knowing full-well he declined the receipt when I offered it to him* “Sir, even with a receipt I cannot return an opened and incomplete item to the shelf.”

    Customer: “Give me my receipt!”

    (I print it out and hand it to him. He leaves and his son enters.)

    Son: “I need to exchange these.” *lays receipt on counter*

    (At this point I am very agitated.)

    Me: “Sir, I cannot exchange or return open and incomplete items.”

    Son: “But I have a receipt!”

    Me: “Sir, I’m sorry but it doesn’t matter. The cigarettes are open and several have been taken out. All I can do is ring up a new pack.”

    Son: “Can I have my money back for these, then?”

    Me: “No, sir, the pack is opened and some are missing.”

    Son: “Well, I’ll just keep the pack. You just give me my money!”

    Me: “That’s not how this works. I can’t give you a refund and let you keep the pack. But I can’t give you a refund on incomplete and used items anyway.”

    (At this point THE WHOLE family comes in and is yelling at me in another language, screaming occasionally ‘This is America!’ and ‘I know my rights!’)

    Son: “We want to see the policy that states you can’t take these back and give us a refund.”

    Me: “It isn’t written anywhere. It’s common sense.”

    Son: “I want to speak to a manager!”

    (Only one person is on shift at a time. Managers are not on site either.)

    Me: “No managers are currently on site, sir.”

    (This is also at 12 am and we are directed to leave any complaining customers with the store phone number and a time when managers will be available.)

    Son: “Then give me their personal number!”

    Me: “At 12 am? Sir, I can guarantee if you call them at 12 am, you will not get what you are wanting. Besides, we are not allowed to give customers personal numbers. I can give you the store number and a time when a manager will be available, but that’s really all I can do.”

    Son: “I’m calling the cops, then.”

    Me: “That’s fine. Please do.”

    Son: “You are a horrible employee!”

    Me: “Tell me, would YOU buy a pack of cigarettes that was ready opened? Or want to even use a pack of cigarettes that someone you know nothing about opened and touched?”

    Son: “…no.”

    Me: “Exactly. So why would you expect someone else to do the same?”

    Son: “THIS IS AMERICA!”

    Doesn’t Have The Magic Touch

    | LA, USA | Crazy Requests, Movies & TV, Religion

    (My coworker and I are discussing Harry Potter: which book was our favorite, which movie, what we would have liked to have seen in the movies, etc. when a customer walks in.)

    Customer: *scowling at us* “You shouldn’t read those books. They teach the devil’s work!”

    (My coworker and I reply at the same time.)

    Coworker: “Not really.”

    Me: “Not in the slightest.”

    Customer: “YES, THEY ARE! They have magic in them so they teach the devil’s work!”

    Me: *smiling* “Humor me here, okay?”

    Customer: “Okay.”

    Me: “Your little girl watches Disney, right? And she really loves the Disney Princesses, right?”

    Customer: *proudly* “Yes! She’s growing up on good, wholesome family movies like I did!”

    Me: “Okay, so she loves the Princess movies. Who is her favorite?”

    Customer: “Right now it’s Rapunzel.”

    Me: “You mean the Disney Princess who has magical hair because her mother ate a magical plant to save her when she was pregnant with Rapunzel? The same Rapunzel who was kidnapped by a witch and kept in a tower?”

    Customer: “Yes! The witch was evil! She wanted to use Rapunzel’s magical hair all for herself.”

    Me: “Right. Rapunzel’s magical hair that healed people when she sang.”

    Customer: *snottily* “What’s your point?”

    Me: “My point is that you let your child watch Disney movies that are full of talking animals, magical hair, enchanted furniture, etcetera, etcetera, but you don’t think my coworker and I should read Harry Potter because it has magic in it, making it the devil’s work.”

    Customer: “That’s right!”

    Me: “You see the flaw in your logic, right?”

    Customer: *loudly* “There is no flaw! Magic is evil and that’s that!”

    Me: *rubbing my temples* “Right. Did you actually need anything tonight?”

    Customer: “No! I think I’ll go to the dollar store down the street instead!”

    Me: “You do that, ma’am.”

    Hopefully His First Name Isn’t John

    | North Wilkesboro, NC, USA | Crazy Requests, Funny Names, Health & Body

    (I work in a well-known national chain pharmacy. The particular store that I work in provides medicine to at least half of our well-sized county, so we stay rather busy and have a lot of customers. This exchange happens far more often than it really should:)

    Customer: “I’m here to pick up a prescription.”

    Me: “All right, what’s the name?”

    Customer: “Johnson.” *or some other common last name*

    Me: “Okay, and the first name?”

    Customer: “There’s more than one?!”

    Me: “…”

    The Sorry State Of Customer Service

    | Foley, AL, USA | At The Checkout, Crazy Requests, Home Improvement, Wild & Unruly

    (It is my first day working the customer service desk, and a customer is cussing and yelling because I can’t do a return for him. One of my coworkers, famous for being very patient and good with difficult customers, happens to wander by. I’m nervous, so I flag her over.)

    Coworker: “Oh, [My Name], do you want some help?”

    Customer: “Help?! I need help! That f***** b**** won’t take back my return! This is s***!”

    Coworker: “Did you call the manager?”

    Me: “Yeah, and he said we couldn’t do anything.”

    Customer: “And that’s bulls***!”

    (My coworker looks unimpressed. I explain why we can’t do the return to her.)

    Coworker: “Hmm. Okay, well, I know he said no, but I think he’s actually wrong. I’ll take care of this. Sir, will you come with me?”

    Customer: “No! I’m standing here at this d*** desk until you fix my d*** problem!”

    Coworker: “Okay. Suit yourself.”

    (The customer keeps swearing and yelling until my coworker returns.)

    Coworker: “Okay, we’re going to make an exception. Boss’s orders.”

    Customer: “Finally! I’ve been here for f***** ever!”

    (I do the return, and as I’m about to hand the customer his money, my coworker holds her hand up to stop me.)

    Coworker: “Sir, I want to make it very clear that if I had any choice at all, I wouldn’t do this for you, and if you EVER come in here again and swear or yell at my coworkers, my boss, or me, I will personally see that you are escorted from this store, by the police if necessary. You should be ashamed of yourself for acting like this and making [My Name] feel like she’s not doing a good job because she is doing a marvellous one.”

    Customer: “I… I’m sorry.”

    Coworker: “No, you aren’t, and quite frankly, I don’t care. I’ve said my piece. Now here is your money, Sir. Have a splendid Thanksgiving.”

    Deaf To Reason, Part 5

    | QLD, Australia | Crazy Requests, Health & Body, Technology

    Manager: “Can you please see that customer; he says he’s having trouble hearing his phone.”

    Me: “Which is it, he can’t hear it or the sound isn’t working?”

    Manager: “I’m not quite sure. Um, also… he’s deaf.”

    Me: “What?”

    Manager: “Please, you’re so good with these customers.”

    Me: “Okay…”

    (I head over and greet the customer and run a few basic checks on his mobile and immediately see the volume is working as it should.)

    Me: “Well, sir, the volume appears to be working just fine, but you were having trouble hearing it, is that correct?”

    Customer: “Oh, I can hear it just fine now. That’s no problem. But sometimes I like to go for a walk and when I do, I take my hearing aid out. Then I can’t hear it anymore! What do you suggest I do?”

    Me: *dumbfounded* “…uh, I suggest you put your hearing aid back in?”

    (The customer nods and looks at me expectantly, as if I have further advise to dispense.)

    Me: “I’m sorry, sir, but I really can’t think of any other solution, under the circumstances.”

    Customer: “Oh… well, I suppose that will have to do then!” *walks off looking quite dissatisfied*

    Related:
    Deaf To Reason, Part 4
    Deaf To Reason, Part 3
    Deaf To Reason, Part 2

    Page 3/14712345...Last