Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Not Very Closed Minded, Part 10

, | Rexburg, ID, USA | Books & Reading, Crazy Requests

(I’m the supervisor at a university library closing on a Friday night, when we close earlier. We have an irate student come to the desk five minutes before we close.)

Coworker: “How can I help you?”

Student: “I didn’t know you guys closed early on Fridays. I need you to stay open for me!”

Coworker: “Our hours are posted, and we don’t have the power to keep the library open.”

Student: “You don’t know anything! I want to speak to your supervisor!”

(I step in at this point.)

Me: “What can I do for you?”

Student: “I just started a test! I need you guys to stay open for another hour!”

Me: “Unfortunately, we don’t have the power to keep the library open past hours.”

Student: “You just don’t know you can do something! Well, I’m going to stay, whether open or closed!”

(The student stormed off, and security escorted him out at closing.)

Related:
Not Very Closed Minded, Part 9
Not Very Closed Minded, Part 8
Not Very Closed Minded, Part 7

Having A Loan Moan

| Houston, TX, USA | Crazy Requests, Technology

(Often we have people wanting to pick up items that have been pawned in their spouses/parents/sibling’s name. This is possible; however the original ticket is required in order to avoid theft. Occasionally, if they don’t make it in by their due date the item is pulled for sale. If this happens and they come in and want it back, they are able to buy it back and we only charge them the loan amount plus interest.)

Customer: “I want to pick up my tablet but I don’t have the ticket.”

Me: “Okay, let me get your ID and I can look that up for you.”

(After several minutes of searching using her name and her ID number separately, I am unable to find said tablet.)

Me: “I’m sorry, ma’am, it doesn’t seem to be here. Could it be under anyone else’s name? Maybe a friend or relative?”

Customer: “No. It’s definitely in my name. Just go in the back and look for it.”

Me: “Okay, ma’am. We do have a lot of tablets and I wouldn’t usually do this, but since it’s a slow day I can spare a few minutes to have a look.”

(After ten minutes of searching, I still can’t find the tablet.)

Me: “I’m sorry, ma’am, I can’t find it. Are you sure it was at our store?”

Customer: “It was definitely here and it was definitely in my name. Did you sell it? It wasn’t due!”

Coworker: “Could it be in your husband’s name?”

Customer: “Yes.”

(I look under her husband’s name and sure enough, there it is. Since she doesn’t have the original ticket, she is not able to pick it up.)

Me: “Well, it looks like we found it. Unfortunately, since it isn’t in your name and you don’t have the ticket, your husband will have to come in to pick it up.”

Customer: “THIS IS RIDICULOUS. HE IS MY HUSBAND! Well, I have some other things to pick up under my name. Another tablet and an Xbox One.”

(I look up her name again to find that the tablet was pulled a full two months ago. She loaned $200. That plus the interest for the full two month loan and the two months since it was pulled would have come to $360, but since it’s been a rough day already I decide to just charge her for three months, which comes to $320.)

Me: “Here’s the Xbox, ma’am. It looks like your tablet was pulled some time ago, as your last day of grace was two months ago. You can buy it back at $320, which is your loan amount plus three months of interest.”

Customer: “No. [Manager] said she would keep it for me and it would be $240 to buy it back.”

Me: “I’m sorry, ma’am, that would be the cost if you picked it up one month into your two month loan period. There’s no way I can give it to you for that, considering it’s been four months.”

(The customer then leaves with her Xbox One. Later, she returns with her husband, carrying the Xbox One box. They pick up the tablet that was in his name and do not mention the one that was pulled. They then call my manager over.)

Customer: “I picked up this Xbox but you stole my controllers. I need you to give me new controllers.”

Manager: “I’m sorry, but it says in our system that we didn’t take in any controllers. I can call the employee who took it in to be sure though.”

(She calls the employee, who confirms that the customers took the controllers home with them.)

Manager: “I’m sorry but she did confirm that we never took in any controllers.”

Customer: “You stole my controllers! Call the police! I want my controllers!”

Manager: “If you like, we can get the footage from the cameras up. But even if we do see that you did not take the controllers with you, we won’t be able to replace them tonight. We are already closed and since we don’t have any Xbox One controllers in stock we’ll have to send someone to buy some tomorrow.”

(The customer begins shouting and screaming about wanting to play Xbox tonight. Eventually, her husband manages to convince her to leave. We did manage to find the footage, and she did take the controllers home with her. The next day, she came back in.)

Customer: “Do you have my controllers yet?”

Manager: “I’m sorry, ma’am. We were able to find the footage and you did take them with you. We won’t be able to replace your controllers as you never left them with us.”

Customer: “I CAN’T BELIEVE Y’ALL ARE TRYING TO STEAL FROM ME. YOU BETTER GET SOMEONE WITH EYES TO LOOK AT THAT VIDEO BECAUSE Y’ALL STOLE MY CONTROLLERS!”

(As she’s shouting, I hear my manager on the phone.)

Manager: “Okay, they’re sending someone to take a look.”

Customer: “Who?”

Manager: “The police.”

Customer: “OH, THAT’S HOW IT IS? YOU’RE GONNA CALL THE POLICE ON ME?”

(The customer RAN out the door, never to be seen again.)

No Money, More Problems

| Washington, DC, USA | Crazy Requests, Extra Stupid, Money

(I work at a law office that represents banks in their dealings with the SEC, Federal Reserve, FDIC, etc.)

Caller: “I need bankruptcy help!”

Me: “We represent banks in their dealings with federal and state regulators.”

Caller: “I need to file bankruptcy!”

Me: “We don’t do that here.”

Caller: “Well, who does?”

Me: “I don’t know, sir.”

Caller: “Let me talk to the lawyer. He knows.”

Me: “We don’t do that sort of work, sir. We can’t help you.”

Caller: “I’ll tell everyone about you! I’ll tell your boss you’re not helping me! You’re supposed to help me! It’s in the Hippocratic Oath!”

Me: “Have a nice day, sir.” *hang up*

Won’t Step Foot In Without Square Footing

| USA | Crazy Requests, Hotels & Lodging

Me: “Hello, thank you for calling. This is the front desk. How may I help?”

Caller: “You can help me by telling me some info on your rooms!”

Me: “Okay, what would you like to know?”

(I’m expecting the usual questions, like how many beds, whether there’s a fridge, etc.)

Caller: “Tell me, what is the square footage of the rooms?”

Me: “Square footage? I don’t… know.”

Caller: “What do you mean? It’s a simple question!”

Me: “Well, it’s the first time I had a question like that. You’ll have to ask the contractor who designed the place, or the owner might know…”

Caller: “Give me them, then! I need to know now!”

Me: “They aren’t here. It’s three am where we are now.”

(The man rants about stupid people, and calling corporate, and me being unhelpful, etc. using foulest language I’ve ever heard, and I’ve heard lots. At his pause I speak up.)

Me: “Would you like to book here?”

Caller: *still screaming* “No, I wouldn’t ever want to book there—”

Me: “That’s very good news. We thank you.” *I hang up*

Fat Chance Of A Haunting

| UT, USA | Bizarre, Crazy Requests

(I work for a small family run jewelry store. We are fairly flexible with returns as long as no work was done on the item (i.e., sizing to finger, switching stones, etc). )

Customer: “I would like to return this ring I purchased.”

Me: “Let me look up your history. Your name?”

Customer: *gives name* “I can’t keep this ring.”

Me: “Okay. Unfortunately it was sized, so is non returnable. Is there anything wrong with the fit?”

Customer: “No, nothing wrong with the fit. I think it’s haunted.”

Me: “Excuse me?”

Customer: “I think it’s carrying a curse or is haunted. When I bought it, it was a larger size and my finger is much smaller. The person who owned it before must have died of heart disease and I might catch it.”

Me: “I can assure you, you won’t get heart disease from this ring.”

(She kept going on about how she couldn’t have that ring because it might cause her to gain weight like the previous owner. I reassured her over and over that rings can’t make you gain weight. To no avail we ended up taking the ring back and selling her a new ring with no fat history.)

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