October Theme Of The Month: Halloween!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Lost The Discount

| Denver, CO, USA | Crazy Requests, Hotels & Lodging

(This is a phone conversation:)

Me: “Hello, this is [Hotel Name and Location]. How may I help you?”

Customer: “I’ve been driving around for twenty minutes looking for you. I think you should give me a discount.”

Me: “I’m sorry to hear that.”

(I give directions to the hotel from where she is. She’s basically around the corner.)

Customer: *obviously not listening* “Yeah, but I want a discount.”

Me: “I’m sorry, that’s not something I can discount for. You are always free to call if you need help, though.”

Customer: “But I want a discount.”

Me: “Sorry, I can’t.”

Customer: “…An upgrade then.”

Me: “Sorry, no.”

Customer: “…Okay.”

(She arrives at the front desk and I start checking her in. I’ve acknowledged the fact that I spoke to her on the phone before.)

Customer: “I got lost. Give me a discount.”

Me: “…No.”

Customer: “Upgrade?”

On The Need For Hazard Pay, Part 10

| Denver, CO, USA | Bad Behavior, Crazy Requests, Hotels & Lodging

(We have an elderly guest who stays at the hotel for years and treats it like her own personal nursing home despite the fact that we do not have the manpower or facilities to take care of her. One night I answer the phone to this, I am the only one on staff.)

Me: “Front Desk. This is [My Name].”

Guest: “[My Name]! Come up here and help me.”

Me: *internal sigh* “What can I do for you?”

Guest: “Help me put on my panty hose!”

Me: *knowing what this means, as she’s done similar things before* “I’m sorry, I can’t leave the desk for that.”


Me: “No, [Guest], that’s just not something we can do for you.”

(I hang up and she calls back repeatedly, flooding the phones so I can’t answer any other phone calls or check anyone in. I finally just decide to go up.)

Guest: “FINALLY.”

(She answered the door – naked from the waist down. She handed me a pair of panty hose, which I then dutifully helped her into. This is not the first or last time this has happened.)

On The Need For Hazard Pay, Part 9
On The Need For Hazard Pay, Part 8
On The Need For Hazard Pay, Part 7

An Accent Waiting To Happen

| Kingston, NY, USA | Bad Behavior, Bigotry, Crazy Requests

Me: “Hello and thank you for calling [Company]. My name is [My Name] and I’ll be your—”

Caller: “I need your name and your state.”

Me: “My name is [My Name]. And I’m sorry, but what was the other thing?”

Caller: “I need you to spell your name and tell me what state you’re in.”

Me: “[I spell my name] and I’m currently in New York State.”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

(I have never been told I have an accent before, in fact I’ve been noted to have remarkable little accent given that I grew up in New Jersey. The woman on the phone speaks like me and has no distinguishable accent.)

Me: “Um, where do you want me to transfer you to?”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

Me: “Okay, but where do you want me to transfer you? What department?”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “Okay, but I can’t—”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “I can’t promise—”

Caller: “I can’t understand you. Transfer me.”

Me: “I can’t promise you’ll get—”

Caller: “Transfer me.”

Me: “—a representative from Texas—”

Caller: “Transfer me.”

Me: “I’m putting you—”

Caller: “Transfer me—”

Me: “—back in the queue—”

Caller: “Transfer me.”

(I put the call right back in the queue and wrote a warning in my team’s chat to anyone who gets her next. About 10 seconds later in the chat my coworker on the other side of a divider from me wrote, “I have a woman who says I have an accent and wants to be transferred, but won’t say where to. What do I do?” That’s when I noticed another coworker, also in New York State, but in a different city, had gotten this woman before me and put her back in the queue. The woman eventually hung up on my other coworker.)

We Are Sorry For The Good Service

| Prince Albert, SK, Canada | At The Checkout, Crazy Requests

(I work as a cashier. During every order I ask the customers coming through my lane if they want the deal of the week, which can be anything from chocolates to toothbrushes to potted plants, and if we forget to ask then the customer gets the item for free. I greet my customer, with a hello, ask how many bags they would like, and offer the deal of the week. The order goes through with no problem and they pay.)

Me: “Here is your receipt, sir. You have yourself a wonderful evening.”

Customer: *kind of pissed* “Well, it’s not going to be so nice now!”

Me: “Oh, I’m sorry, sir. What happened?”

Customer: “You asked me if I wanted the deal of the week, and now I can’t have it for free!”

Me: *kind of speechless* “I’m sorry?”

Customer: *angrily* “Well, you should be. Why can’t you be like those other cashiers who never ask?!”

(The customer left not long afterwards with no fuss, but still a little angry at me for not letting them have a free item. It’s still one of the only times where I’ve had a customer mad at me for doing my job correctly and wanting me to be worse at it!)

Purchasing Is Its Own Reward

, | Seattle, WA, USA | Bizarre, Crazy Requests

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Customer: “What can you do for me?”

Me: “I’m sorry, in regards to what specifically?”

Customer: “Well, I spend a lot of money with you guys and I don’t know if I should be talking to you or what but I want to know what you can do for me?”

Me: “Other than deliver great products at a great price quickly to your door?”

Customer: “I mean, is there a rewards program or something? I want something free for all my purchases.”

Me: “Sir, I see you are using a store Visa card with us. That does give you cash back on every purchase. I’m not exactly sure what it is you are asking, however. You’d like me to give you free products because you shop with us?”

Customer: “I guess I’m not talking to the right person.”

Me: “Sir, I don’t think there is a right person.”

Customer: “Just transfer me to someone else.”

Me: “Sure thing.”

(That was my first call of the day. No ‘hi’ or ‘hello’ or explanation. Just ‘what can you do for me?’ Wow.)

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