November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Raise A Broken Glass To That Employee

, | Supermarket | Crazy Requests, Food & Drink, Health & Body

(I’m a manager at a popular grocery chain. A certain brand of pasta has just been recalled due to some broken glass getting mixed into some of the batches of boxes and as a precaution, all boxes are removed from the store. One of my new employees, a high school part-timer, is stocking shelves with me. She’s so timid that she makes a rabbit look exciting, but she is normally very good with customers. On this day, a well-dressed older gentleman approaches her and asks about the pasta brand.)

Employee: “Oh, sorry, sir. That brand has been involuntarily recalled.”

(Most people understand that that means we have none of it and I thought it would be the end. However, when I hear her scream suddenly, I turn to see the man has hurled his shopping basket at her face and she’d barely managed to duck in time.)


(I’m about to storm over, but to my surprise and amazement, my employee gets right up, composes herself and turns.)

Employee: “Right away, sir. I’ll be right back.”


(Dumbfounded, I watch as she goes to the back for a minute and comes back out with one of the recalled boxes AND the notice stating the recall. She hands him the box.)

Employee: “Is this what you wanted, sir?”

Man: “YES! You’re too f****** slow!”

Employee: “My apologies. Oh, and sir, could I get your grandson’s name, please? I’d like to send him a get-well soon card in a few days when he’ll have to be hospitalized.”

Man: *whirls around* “WHAT?!”

Employee: “Oh, yes, sir. Eating broken glass is sure to lacerate his insides horribly. He’ll be hemorrhaging blood, no doubt, maybe throwing it up as well. It’s really not a pretty sight. That’s why this brand has been recalled and taken off the shelves. Some broken glass got into the mixing vats at the factory. But if you’re so insistent on having THAT brand of pasta, then I guess it can’t be helped.”

Man: “Y-YOU’RE S****** ME?!”

Employee: “No, sir, I’m afraid I’m serious. We have some generic brands of the same thing that’ll taste about the same if you’d like.”

Man: *pales considerably and drops the box* “Uh… y-yeah, sure. Can… uh, can you show me where they are? Maybe?”

Employee: “Of course. They’re right here, and they’re actually cheaper!”


| Sydney, NSW, Australia | Crazy Requests

(I have called a patient to confirm an appointment she has with us the following day. Medicare is Australia’s free healthcare system and it entitles some people to receive discount health treatments if on a certain program.)

Me: “Hi, this is [My Name] from [Company]. I just wanted to confirm your nine am appointment with us tomorrow.”

Patient: “Oh, yes, that’s fine. Can you tell me what the cost will be?”

Me: “No problem. I see you’re a Medicare patient. If your [Program] has been renewed for this year, it will only be $6. Otherwise, if you haven’t, it will be $65.”

Patient: “Oh. Well, I don’t know if I have been renewed for that. I won’t come if I haven’t. Could you find out if I have been?”

Me: “I can’t find out directly ma’am, but your doctor will have told you if you have.”

Patient: “I have a letter from him. Would that help? Can you read it for me and tell me?”

Me: “Sure. Did you get the letter sent here or do you have it?”

Patient: “No, it’s in my hand. Can you read it?”

Me: “…Not over the phone. I would need to actually see the letter. You can read it over the phone if you’d like.”

Patient: “No, no, I don’t want to open it. Are you sure you can’t tell me what it says?”

Me: “No, ma’am. I can’t tell you what the letter says without seeing the letter.”

Patient: “…Oh. Are you sure?”

Me: “…Yes, ma’am.”

Patient: “Okay, then. I’ll just bring it tomorrow.” *hangs up*

Parting With Some Closing Comments

| NH, USA | Crazy Requests, Time

(I work at a well-known furniture franchise part time while attending college. Since I have classes during the day, I usually get stuck doing the closing shift. The store is supposed to close at nine – however, many nights, the office staff is stuck late due to the sales associates and their customers.)

Me: *over intercom at ten to nine* “Attention [Store] customers, the store will be closing in ten minutes. If you have any questions, please see your nearest sales associate. Thank you!”

(Ten minutes go by.)

Me: *over intercom* “Attention [Store] customers, the store is now closed. Please see your nearest sales associate if you have any further questions. Thank you!”

(45 minutes later, the customer and sales associate FINALLY get to the desk. Whilst finalizing the transaction, the customer makes this comment:)

Customer: “What time do you guys close?”

Me: “We close at 9.”

Customer: “Oh. But it’s 9:45.”

Me: “Yes, well, we have to stay open to serve customers.”

Customer: “Yeah… that announcement over the intercom is pretty rude. You guys shouldn’t do that.”

Me: *trying not to scream* “Well, I apologize if it reads that way. However, without the announcement, some customers will stay hours past closing to finish shopping.” *pointed stare at customer*

Customer: “Yeah, but who shops for furniture that late anyway? You shouldn’t make those announcements. They distract people.”

(She finished paying and left. I ended up having to stay until 10:15 to finish closing out the front desk, since everyone else already went home.)

A Tribal Clash

| Albuquerque, NM, USA | Crazy Requests

(Our particular store has 13 different rooms.)

Customer: “I’m looking for tribal print clothing, but it can’t be made in China.”

Coworker: “We have tribal print clothing in each of our rooms, and you can tell where they’re made by looking at the tag. Was there a particular color you are looking for so we can narrow down to one or two rooms and go from there?”

Customer: “I don’t know; I just want to look at all of your tribal print clothes.”

Coworker: “So you’d like me to take you to each room, find all of the tribal print clothing, and show you which one’s aren’t made in China?”

Customer: “Yes, but I don’t feel like walking. I’ll stay here while you collect the clothes.”

(My coworker spent the next two hours going through each room, locating tribal print clothing that wasn’t made in China to show her. She ultimately didn’t buy anything.)

Every Nicholas Spark Book Adaptation Ever

| NJ, USA | Crazy Requests, Movies & TV

Customer: “What is the movie with the boy and girl and they fall in love?”

Me: “Uh… that could be literally any movie ever made.”