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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Seems To Have Enough Baggage Already

    | MA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)

    Customer #2: “Those aren’t mine.”

    Me: “I know. I’ll be with you as soon as I’m done.”

    Customer #2: *looks annoyed*

    (Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2′s items, and bag them for her as well. She has several small items.)

    Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”

    Me: “Sorry?”

    Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”

    Me: “Um… I figured you might need one?”

    Customer #2: “You should have asked!”

    Me: “I’m sorry. Would you like a bag?”

    Customer #2: “OF COURSE I want a bag!”

    Refunder Blunder, Part 6

    | MT, USA | At The Checkout, Crazy Requests, Extra Stupid, Money

    (I work the customer service and return desk and am in the process of returning several items of clothing for a customer because they did not fit her children. Before I can finish the transaction and hand her back her money, she hands me a coupon.)

    Customer: “When I bought these items, the cashier didn’t scan my coupon. Can you just do it now?”

    Me: “… I’m sorry?”

    Customer: “Just take this coupon off during the return for me. I wanted to use it.”

    Me: “Ma’am, this is a return transaction, I can’t use a coupon on a return.”

    Customer: “Then return my items and resell them to me with the coupon!”

    Me: “So you want me to return your items, resell them to you with your coupon, and then return them a second time?”

    Customer: “Yes!”

    Me: “Knowing that if I resell you the items with the coupon, you will receive less money back on the second return because of it?

    Customer: “Yes!”

    (We had to have a manager explain to her that it wasn’t worth it to do all that just for a coupon.)

    Related:
    Refunder Blunder, Part 5
    Refunder Blunder, Part 4
    Refunder Blunder, Part 3

    Enough To Make You Go Postal

    | NY, USA | Crazy Requests, Technology

    (Like many other call centers, if a customer immediately wants to speak to a supervisor, we’re supposed to get as much information as possible and see if we can solve the problem ourselves, since the number of escalations is factored into performance reviews and bonuses. I overhear a coworker on a call.)

    Coworker: “Thank you for calling [Company]. This is [Coworker]. How may I help you?”

    Caller: “I want to speak to a supervisor.”

    Coworker: “Okay, ma’am, but first may I ask what the issue is and have your account number, so that my supervisor can better assist you?”

    Caller: “It’s [number], and I’m calling because I lost my user manual and requested a replacement, but I never received it! I want the person I talked to before fired!”

    Coworker: “I’m sorry about that, ma’am. When did you request the replacement?”

    Caller: “Ten minutes ago!”

    (My coworker looks at the account and sees there was an order placed a few minutes before for a free physical copy of the manual to be sent out.)

    Coworker: “Oh, I do see the order here, but they must’ve misunderstood. You wanted it via email?”

    Caller: “No, regular mail.”

    Coworker: “… then it wouldn’t have arrived yet, ma’am. The order was placed, but it needs to ship out. You should have it within two business days, unless you want it sent via email instead.”

    Caller: “No, regular mail! Don’t argue with me! I’m not doing this for me! I’m doing it for you!”

    (This goes back and forth for a couple of minutes, but eventually she hangs up without speaking to a supervisor, though she still demands that the previous agent be fired.)

    Coworker: “I bet she’ll call back wanting ME to be fired for not teleporting her user manual to her.”

    Someone Will Scream For The Wrong Ice Cream

    | London, England, UK | Crazy Requests, Food & Drink, Spouses & Partners, Top

    (A customer comes in, looking a little tired. I’m stacking shelves.)

    Customer: “Hi, I need some vanilla Häagen-Dazs. Where are your freezers?”

    Me: “They’re over here, but I’m afraid I think we’re out of Häagen-Dazs. We have our own brand vanilla.”

    (He gives me a look like he’s going to cry.)

    Customer: “I’m really sorry. It has to be Häagen-Dazs. It has to be vanilla.” *voice cracking* “Do you know where I could get some?”

    (I promised to go and check the store room as he genuinely looked like he was about to burst into tears and I thought maybe he wasn’t very well. Luckily, we had a couple left that hadn’t been brought out. I brought it back and handed it to him. He looks at it like it’s magical, breathes a huge sigh of relief, and heads to the check out. He picks up a mini chocolate cake on the way and I see him talk to my colleague behind the counter. After he’s gone, she comes over to me and hands me the cake.)

    Coworker: “That guy just said this is for you. He said he’s going home to his eight-month pregnant monster wife and because of you he’s not going to be murdered tonight.”

    Unhappy Customers Can Sour The Milk

    | Toronto, ON, Canada | Bizarre, Crazy Requests, Food & Drink, Theme Of The Month

    (A customer walks up to my cash register with a big carton of goat’s milk. He slams it down on my conveyor belt, looking angry and puffy.)

    Customer: “Do you know the person that milked these goats?”

    Me: *completely stunned* “Uh… no. I’m sorry, I don’t know who milked them. But I’m sure if you call the company that produces the milk and give them the batch number, they could put you in touch with the farmer, and HE OR SHE might know the person who operated the machine that milked the goats for that particular batch.”

    Customer: “Machine?! The goats are milked with machines?!”

    Me: “Probably… that IS how they do it most of the time. But I don’t know for sure. Like I said, if you contact the company they’ll be able to give you more information.”

    Customer: “THIS IS RIDICULOUS. IT’S YOUR RESPONSIBILITY AS A STORE TO KNOW WHO HANDLES THE FOOD YOU SELL!”

    Me: “I’m sorry, sir, but there’s really nothing more I can do to help you, aside from suggesting you call the company. If I may, why do you want to know who milks the goats?”

    Customer: “BECAUSE I NEED TO KNOW IF THEY’RE KEEPING THE GOATS HAPPY. IF A GOAT IS UNHAPPY WHILE IT’S BEING MILKED, THEN THE MILK WILL BE SOUR. IT’S TRUE! I SAW IT ON A TV PROGRAM!”

    (He then paid for his milk and left with it anyway, while I tried very hard not to burst out laughing.)

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