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  • Had It Up To Their Neck With Bad Customers
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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Christmas Is Their Cross To Bear

    | IL, USA | Crazy Requests, Holidays, Religion, Themed Giveaway

    (It is a few days before Christmas. I am finishing up with a patron. At this point, she has been nice and cheerful.)

    Me: “Okay. We will give you a call when the book comes in. Thank you and have a good night!”

    Patron: “Aren’t you forgetting something?”

    Me: “Um, no. I handed you back your card, didn’t I?”

    Patron: “No. You didn’t address me correctly. Try again.”

    Me: “…Have a good night, miss?”

    Patron: “It is the time of Christ and you did not bless me with a Merry Christmas. What kind of Christian establishment hires such heathens that do not bless their customers with the correct Christian way?”

    Me: “Well, honestly, ma’am, this isn’t a Christian establishment. It’s a public library. I apologize for not wishing you a Merry Christmas.”

    Patron: “Every single place on this Earth is a Christian establishment and until you realize this you are headed straight to Hell. Next time I come in, I expect you to bless me and have a proper Christian attitude. I will take this up with your boss if your behavior continues to trend this way.”

    (She stares me down for a few minutes and then leaves. I later find out she did complain to my director and insisted she follow the laws of God by only employing good Christian people!)

    Going Bananas About Pajamas

    | AB, Canada | At The Checkout, Crazy Requests, Holidays, Themed Giveaway

    (It’s December 23rd. I have never worked a Christmas at my current job.)

    Me: “Hello. Are you finding everything alright?”

    Customer: “Um, no. I can’t find your pajamas.”

    (I’m really confused by this. We are a hardware store, and so do not and have never sold pajamas.)

    Me: “Sorry. Did you say pajamas?”

    Customer: “Obviously. What are you, deaf!? They are clothes that you you wear to bed. Do you understand now?”

    Me: “I’m sorry, ma’am, but we don’t sell pajamas.”

    Customer: “Well the very nice young lady across the street said you would have the pj’s I’m looking for. I came in last week and I couldn’t find them. So I went to the [Big Clothing Store] across the street. She definitely said you were getting a shipment of purple and pink flowered pj’s today.”

    Me: “Again, as I said, we don’t sell sleepwear. If you would like I can tell you another store which might have what you are looking for, or bring my manager to confirm we don’t have any pajamas.”

    (The customer is very visibly upset by this, and starts yelling and cursing at me.)

    Customer: “What kind of store doesn’t sell pj’s at the holidays! I am holding you personally responsible, you b****! Why dont you get your manager and tell him that!?”

    (As the customer says this she knocks over a whole shelf of Christmas ornaments and other decorations.)

    Customer: “I hope you have an awful Christmas!”

    (The customer starts hurling more insults and horrible names as she walks out. A coworker has observed all of the proceedings.)

    Coworker: “–and a happy new year!”

    Customer: “F*** you too!”

    Christmas Jeer

    | Naples, FL, USA | At The Checkout, Crazy Requests, Holidays, Themed Giveaway

    (I work at an office supply store that also does computer repairs. We are open late for Christmas. I’m the certified technician. The cashier is taking a break, so I volunteer to take over her register. A customer has walked up to the customer service desk. This desk has no register, but there is a register about five feet to the right.)

    Customer: “Hey! I was looking for this pocket calendar, but for this year. This other brand has more space, but I can’t find this one.”

    Me: “Sure. Let’s go take a look so you can pick the one you want!”

    Customer: “I already checked all of them. You don’t have it! I’m NOT walking back there! That’s what I came up here for! Now GO!”

    Me: “Okay…”

    (I walk back, stunned, and check for the product. We are out of stock. I come back to tell the customer. My coworker has come back, and tries to check another customer out, but register #1 has crashed. She has already taken the customer to register #2 and is checking them out.)

    Me: “Unfortunately, ma’am, we are out of stock. We can order the one you want online, however.”

    Customer: “No! I’ll just take this one. It’s already in my purse.”

    Me: “Okay. I’ll take you over at register #2, as register #1 has crashed.”

    (My coworker has finished checking out the customer, and is standing behind me watching this occur. The customer is standing, staring at the wall, obviously ignoring me.)

    Me: “Umm, ma’am? I said I can help you at register #2.”

    Customer: “You said you’d help me RIGHT HERE!”

    Me: “Sorry, I didn’t. Register #1 has crashed, and that’s the customer service desk. I couldn’t ring you up there if I tried.”

    Customer: “But that is not open. THIS ONE IS! HELP ME HERE!”

    (The light for register #1 is on still, and #2 is off. No one pays attention to the lights so no one turns them on for the occasional customer that is brought to them.)

    Customer: “This one’s light isn’t on. You can’t help me here.”

    (I turn the light on to humor her and start ringing.)

    Customer: “You all are so rude and unhelpful! I can’t believe you would treat me like this!”

    Me: “I’m sorry you feel that way about us.”

    Customer: “YOU ARE NOT SORRY! YOU ARE BEING INTENTIONALLY RUDE! YOU HAVE TERRIBLE CUSTOMER SERVICE!”

    (At this point I can’t tell whether to be angry or laugh at the absurdity. I am leading the numbers for customer service, and I’m always going out of my way for the customers.)

    Me: “Okay. Your total is [total]. You can swipe whenever you are ready. ”

    Customer: “I GAVE you the card. Figure it out yourself!”

    Me: “Okay.”

    (I swipe the card, and turn the PIN-pad towards her.)

    Me: “Please sign here.”

    (The customer proceeds to scribble on the screen in long sweeping motions, before finally pounding on the screen with the stylus. It does not respond to hard tapping, only light tapping. I’m afraid the screen will break at this rate, so I put my hand out near the screen.)

    Me: “Please do not break our screen.” *I tap the button*

    Customer: “DON’T F****** TALK TO ME LIKE THAT! I DON’T WANT TO HEAR IT! DON’T OPEN YOUR MOUTH TO ME AGAIN!”

    (The customer throws the stylus at me.)

    Me: “Yes, ma’am.” *hands receipt* “Have a great evening, and happy holidays!”

    Customer: “Screw you! You people are so F****** RUDE!”

    Me: “Alright!”

    (The door closes.)

    Me: *to coworker* “I really don’t know whether to be mad or laugh… I’m so conflicted!”

    These Customers Come But Once A Year

    | Atlanta, GA, USA | Crazy Requests, Holidays, Themed Giveaway

    (The restaurant I work at is closed Thanksgiving and Christmas, and has been doing so for 20 years. Every year, we get at least one call the day after each complaining. It is December 26th.)

    Caller: “Hi. I tried coming to your restaurant yesterday but the lights were all out, the doors were locked, and nobody answered your phones!”

    Me: “We were closed yesterday.”

    Caller: “But you guys are never closed on Christmas!”

    Me: “Sir, we’ve been closed on Christmas and Thanksgiving every year since we opened.”

    Caller: “Liar! I DEMAND to speak to your manager!”

    Me: “Sir, I am currently the only one in right now. I can give you the owner’s number if you like.”

    Caller: “NO! I DON’T WANT TO SPEAK TO THE OWNER! I WANT A MANAGER!”

    Me: “I am the manager on duty. If you call back at about 11, the mid-shift manager will be in and you can speak with him if you don’t want to speak to me.”

    Caller: “I want free food because you people locked the doors and wouldn’t let me in yesterday!”

    Me: “Sir, I can’t give you free food because you came by on one of the two days of the year we are closed.”

    Caller: “Why the h*** not?”

    Me: “Do you work somewhere that closes on certain days?”

    Caller: “Yeah! I work for the bank!”

    Me: “So, if I called in on a Monday and demanded free services because I had come by the Sunday before and you were closed, what would you do?”

    Caller: “I would laugh at you and hang up.”

    Me: “Well, then, I guess that’s as good a plan as any.”

    (I laugh at him and hang up.)

    The Argument Crumbles Like A Cookie

    | Stockholm, Sweden | Crazy Requests, Food & Drink, Holidays, Themed Giveaway

    (It is early November.)

    Customer: “Do you have any gingerbread cookies?”

    Me: “Sorry, ma’am. We don’t.”

    Customer: “Why would you not even have gingerbread cookies?”

    Me: “Sorry, but we haven’t even started making them yet this year.”

    Customer: “What? Why the f*** not?”

    Me: “Because here at [Shop's Name], we like to follow the traditions and not start baking Christmas cookies until Christmas time.”

    Customer: “Ah, I see! I’m glad to hear that you follow the traditions. All shops should be like you. I don’t get it why people just can’t wait these days. Everyone is just so d*** greedy!” *wanders off*


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