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  • Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Hurt By His Own Hand

    | Hervey Bay, QLD, Australia | Bad Behavior, Crazy Requests

    (We have been closed for about 15 minutes. Our store manager always stands at the door to let workers out to make sure they are safe.)

    Drunk Guy: “Hey, are you guys closed?”

    Manager: “Yes, sir, for about 15 minutes.”

    Drunk Guy: “But I need my smokes, mate.”

    Manager: “Sorry, sir, we have locked up the smoke shop.”

    (The drunk guy starts getting really hostile towards my manager.)

    Drunk Guy: “I need my f****** smokes.”

    Manager: “Sorry, sir, but we are closed.”

    Drunk Guy: “Well f*** you.”

    (He walked out and hit the glass with his palm and it left a massive crack. He ran off, jumped in his car, and sped away.  Luckily, one of the other customers got his number plate. What he did not realise is that he left his hand print on the glass. The police came and it turned out he had a criminal record for being drunk and disorderly. Payback is sweet.)

    It’s Time To Show Them The Door

    | Denver, CO, USA | Crazy Requests, Extra Stupid

    (I work at a movie theater that has its last show times at 10:30. We close 30 minutes after the last show time. A group of customers show up right at 11 and try to open our locked doors. Instead of realizing that we are closed, they start banging on the door to be let in. I try to ignore it, but my coworker gives in and opens the door for them.)

    Coworker: “I’m sorry, ma’am, but we are closed for the night.”

    Customer: “No, you’re not; you have a show time of 1 am for [Popular Movie] right there on your screen.”

    Coworker: “Actually that was for 1 pm, not 1 am. We close at 11.”

    Customer: “But your board says 1 am! Right there, look.”

    Coworker: “I am sorry for the confusion, but that is definitely not for 1 am. We don’t have staff here past 12 at night to sell tickets.”

    Customer: “Then why did you open the door?”

    Coworker: “I opened the door to tell you we are closed.”

    Customer: “But you opened the door! If you open it, doesn’t that mean you are open?”

    Coworker: “Um…”

    (I step in at this point.)

    Me: “Ma’am, I am very sorry, but we honestly don’t have any times past 10:30 at night.”

    Customer: “Can’t you just turn the projector on for us to watch the movie?”

    Me: “No, we can’t, because our systems are automated. We have very little control on when the movies get played.”

    Customer: “Then why did you open the door! You really shouldn’t open the door for someone if you are closed.”

    Me: “Ma’am, I don’t want to be rude, but you were practically banging our door down.”

    Customer: “Because I didn’t know you were closed! How was I supposed to know that you were closed?”

    Me: “Because the door was locked?”

    Customer: “But I didn’t know it was locked!”

    Me: “But you couldn’t open the door…”

    Customer: “I thought it was stuck or something!”

    Me: “But not locked?”

    Customer: “Yes! Why is this so hard for you to understand?!”

    (The customer storms off with her group. She then turns back.)

    Customer: “Lock your d*** door next time!”

    A Do-Not-Disturbing Amount Of Stupidity

    | SC, USA | Crazy Requests, Extra Stupid, Hotels & Lodging

    Guest: “My room is filthy! I demand a free night! This is ridiculous! Give me your corporate number!”

    Me: “I’m so sorry, ma’am. Give me your room number and I’ll sort this out!”

    Guest: “209.”

    Me: “Ma’am, it says you’ve been in this room three days. We have a housekeeper going to your room to clean it today. They’ll be there at 9 am. We have it listed that your room had a do not disturb sign for the last three days. Please remove it from your card slot and your room will be cleaned.”

    Guest: “Well how the f*** was I supposed to know they wouldn’t come if that was there? You should tell people that! Poor service! Get to my room NOW and do your job! Idiots!”

    Me: “…yes, ma’am.”

    (She did this two more times in her two week stay, never once taking the do-not-disturb sign of her door.)

    Don’t Read, And Pay The Price

    | Moncton, NB, Canada | Crazy Requests, Extra Stupid, Language & Words

    (Our policy is, and has always been, that 30-days notice is required to cancel any service; this is clearly noted on all customer bills.)

    Customer: “Why am I being charged an extra 30 days for service I didn’t use?”

    Me: “Sir, you called on March 21 and requested that the account be closed on the 30th.”

    Customer: “So?”

    Me: “Well, 30 days’ notice is required to cancel any service. It’s indicated on every bill you receive—”

    Customer: “What? You expect me to read?!”

    It’s Curtains For Closing Time

    | Seattle, WA, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work in a small, locally owned business in an old building. Connected to our store is another small shop. Our owners have agreed to leave the passage between our stores open to promote business. We understandably get customers wanting to purchase the other store’s goods at our register, and other similar confusions. Most days, our hours are the same. One day a week my store closes an hour before our sister store. We have large, heavy curtains that can be drawn across the entrance between our stores. I am in the middle of closing procedure, have drawn the curtains, turned out most of the lights, and locked the front door. Our space has two adjoining rooms, so I can hear what’s happening in the other room, but can’t see. I hear loud thumping noises and footsteps. It is a woman and her seven- or eight-year-old son.)

    Me: “I’m sorry, ma’am, but we are closed. Today we close an hour earlier than [Adjoining Store], but feel free to browse further there.”

    Woman: “Oh? You’re closed?”

    Me: “Yes. As you may have noticed, all the lights are off in this store, and our hours are clearly posted on the other side of the curtains separating us from [Other Store.]”

    Woman: “Well, it’s all so unclear. It looks like you’re open.”

    (Meanwhile, her son is bounding around, disarranging the displays and generally being disrespectful of the space.)

    Me: “I’m sorry, but we are closed. Our register is no longer open. Feel free to look at [Other Store]‘s stock. They are open for another hour.”

    Woman: *grumbles in direction of son* “Well, I guess this b**** won’t let you have a toy.”

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