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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Turn Off The Holy Light

    | NC, USA | Crazy Requests, Hotels & Lodging

    (I work at a hotel near a well-known liberal arts university. A dog show was recently hosted at its athletics complex, and some very… interesting… guests were attracted to it. This call took place just before midnight.)

    Me: “Good evening, front desk. This is [My Name].”

    Guest: “Yes, hi, I’m in room [number]. I was wondering if you could help me out. My Pomeranian gets excited when he sees lights shining on buildings, and he won’t stop barking at a nearby building.”

    Me: “Well… could you describe the building to me, ma’am?”

    Guest: “Yes. It’s a tall green steeple with a clock on it, like you’d see on top of a church.”

    Me: “Ma’am, I think you’re describing the chapel at the university.”

    Guest: “Okay. Do you know if they turn the lights off?”

    Me: “They don’t, I’m afraid. Would it be possible just to shut your curtains?”

    Guest: “Oh, I don’t think I can do that. I really need the curtains open… I can’t sleep when it’s totally dark.”

    Me: “Okay, well, if it’s going to be an issue for your dog, I’d be happy to help you move to a room that faces either the courtyard or the golf course.”

    Guest: “Well… I’d rather not do that. Do you think you could just call the university and ask them to turn the lights off?”

    (At this point, I fall silent in astonishment. She’s basically wanting me to call the police department of the university and ask them to turn off the lights on the most recognizable landmark on the campus, simply so her little precious will shut up.)

    Me: “Well, ma’am, I’m afraid that that’s not something I can do. However, again, there are several options, and I’d be happy to accommodate you with any of them.”

    Guest: “So you’re not going to accommodate my request, though?”

    Me: “Ma’am, I am happy to accommodate any requests that are within my power to fulfill. This one is not.”

    Guest: *hangs up*

    (Three days later, I get called into the manager’s office.)

    Manager: “So I got a nasty email from a guest this weekend, saying you wouldn’t help her out. What’s up with this?”

    (I tell the manager the whole story.)

    Manager: “Huh. Well, don’t worry. She was rude to half the staff anyway.”

    An Epidemic Of Stupidity

    , | MD, USA | Crazy Requests, Health & Body, Holidays

    (I work for a company that sells emergency preparedness gear, including gas masks, chemical suits, and other disaster response equipment. Any time there’s a disaster or terrorist attack, our sales go through the roof by ‘preppers’ and other panicking individuals. Recently, there’s been an Ebola epidemic with the first cases occurring in the United States; thousands of orders have been coming in and those who ordered entire sets of equipment are backlogged at least a month.)

    Customer: “I’m checking on an order. I was charged but haven’t seen any shipping info yet. I placed it 7-10 days ago.”

    Me: “And did you order any gas masks or full sets of equipment?”

    Customer: “I’m not sure. I ordered a suit. For Halloween.”

    Me: *thinking such a small order should have been finished, I pull up his information* “Sir, you didn’t order just a suit, you ordered an entire protective kit… mask, filter, suit, gloves, boots, etc.”

    Customer: “That’s it!”

    Me: “Sir, there’s a minimum one month delay on protective gear right now due to high order volume.”

    Customer: “So, you mean I won’t have it for Halloween?”

    Me: “No, sir. There is a panic epidemic going on and you were one of thousands who’ve been ordering these products.”

    Customer: “Wow. I had no idea. So there’s no way I’m going to get a protective suit by Halloween?”

    Me: “Sir, the entire industry is wiped clean. GLOBALLY. It will take them months to get back up to speed.”

    Customer: “Oh. Well, you should really let people know when there’s an epidemic going on, so we know there’ll be delays.”

    Dishrag For The Hag

    | VA, USA | Bad Behavior, Crazy Requests, Hotels & Lodging

    (I’m currently working in a hotel helping out at our breakfast bar as the assistant to the usual hostess. She would usually work alone but since we sold out she asked me to come in and help attend to the guests’ needs. I’m cleaning a table when I glance around and see a woman with a rather irritated look on her face…)

    Me: “Good morning, ma’am. Is everything to your liking this morning?”

    Guest: “NO! The carpet in the halls smell horrible, the rooms are overpriced and small, the gym for your place is across the road, and you let pets stay here. This hotel is the worst I ever stayed at.”

    Me: “I’m so sorry to hear that. We always try our best to please our guests and provide a clean facility. We apologize about the workout center being across the road but we didn’t have room to build it into the hotel at our last renovation.”

    (While saying all this I was thinking if she can’t even cross a road she probably isn’t much of a fitness person.)

    Me:  “Is there anything I can get for you from our breakfast bar? I might be able to place a special order if you would like.”

    Guest: “Nothing you have to offer can make up for a crappy place like this. As soon as my husband is finished we’re leaving.”

    Me: *trying to act politely interested* “Okay. Well. I hope you enjoy your trip today, Where are you two heading? Do you need any direc—”

    Guest: “Don’t! Just. Stop. Talking. I hate talking to everyone in the morning and you’re only annoying me.”

    Me: *at this point I want to throw my dishrag at her but merely smile* “Okay. Let me know if you do need something.”

    (A moment later, as I continue cleaning another table, another guest comes up to sit at the recently cleaned seat.)

    Other Guest: “I have no clue what she was talking about because this place is the best stop we made our whole trip. This town is great and the customer service is excellent here. I don’t know how you kept your cool with her; I would have choked her with that dishrag.”

    (I’m laughing inside since I wasn’t the only one to think this. After a while I tell my coworker what happened and she goes to talk to the husband while the wife is away. She comes back to assure me that everything is fine with a suppressed smile on her face.)

    Coworker: “I asked if he needed anything and he replied ‘a new wife! She’s driving me crazy this trip and has complained everywhere we went!'”

    (I wanted to offer him my dishrag for the road.)

    Lack Of Appliance Compliance

    | Round Rock, TX, USA | At The Checkout, Crazy Requests, Home Improvement, Money

    (I work in the appliances department of a popular home improvement store. Occasionally, I go to the customer service desk to help out. On this particular evening, a customer is arguing with my older, Irish coworker. I walk over to help out.)

    Me: “What’s the problem?”

    Coworker: “Oh, she refused her appliances and wants a refund.”

    Me: *to customer* “When were your appliances delivered?”

    Customer: “At five-thirty.”

    Me: “Today?”

    Customer: “Yes.”

    (I check the time and see it’s only six-forty pm. The delivery company office closes at five pm and so do our venders.)

    Me: “Okay, ma’am. The delivery office is closed, and the notes indicating that you refused your appliances aren’t in the system yet. It won’t be until eight o’clock in the morning.”

    Coworker: “Yeah, once the notes are in, there’s a 72-hour wait until we get the identification numbers for the appliances. Then, we can process your refund.”

    Me: “We get the identification number from [appliance brand the customer bought from].”

    Customer: “No, no, no. I buy from [Store], not [Appliance Brand].”

    Coworker: “Yes, but we need those numbers in order to process the refund. The identification numbers let us know that the refused washer and dryer are back with [Appliance Brand]. Once the notes come in tomorrow morning, we’ll get the identification numbers and give you a call.”

    Customer: “No. I buy from [Store]. I want my money now!”

    Me: “Ma’am, this is our policy with [Appliance Brand]. There is nothing we can do until the notes show up in the system tomorrow morning and—“

    (The customer grabs her paperwork and abruptly walks off to the appliance department. A short time later, another coworker calls me back to appliances because a customer wishes to return her appliances and get a refund. Low and behold, it’s the same customer.)

    Customer: *freezes upon seeing me* “He call you?”

    Me: “Yes, I’m the appliance specialist. What did you need?”

    Customer: *points to a stacked washer and dryer* “I want those.”

    Me: “Sure! I can set up an order for you.”

    Customer: “But I want credit from this to use to that.” *waves her paperwork in front of me*

    Me: “Ma’am, like I told you earlier, after the notes show up, it can take up to 72 hours for the identification numbers then—“

    Customer: “I don’t understand why you can’t refund me. I want to buy these.”

    Me: “And you can.”

    Customer: “Then give me my money.”

    Me: “Ma’am, I can’t. Not until we get the identification numbers from [Appliance Brand].”

    Customer: “No, I didn’t buy from [Appliance Brand]. I bought from [Store]. You need to give me my money.”

    Me: “Ma’am, the store cannot process any refund until we get the identification numbers from [Appliance Brand]. Once we have those, you’ll get your money back. Without it, we cannot do anything, especially since there aren’t any notes in the system yet.”

    Customer: “And what if [Appliance Brand] goes bankrupt?”

    Me: “I…I’m sorry?”

    Customer: “What if [Appliance Brand] goes bankrupt? What happens to my money then?”

    Me: “Believe me, ma’am. [Appliance Brand] will not go bankrupt.”

    (Note: this particular appliance brand also makes TVs, laptops, and cellphones. It is practically impossible for them to go bankrupt. Especially in three days.)

    Customer: “I said ‘if’. If they go bankrupt. [Another unrelated company] went bankrupt and I lost my money. What do I do if [Appliance Brand] goes bankrupt?”

    Me: “Ma’am, that’s not really an issue nor a concern. You’re more than welcome to buy a new washer and dryer set, but you’ll have to wait 72 hours for your refund. I can show you some features this washer has—“

    Customer: “But I want my money. If you don’t give me my money, I’ll go broke. I spent $3,000! I’m broke because of you. I’ll complain to your boss!”

    Me: “I’m sorry. There’s nothing I can do until tomorrow morning.”

    (The customer throws her hands up and promptly leaves the store. I relayed the story to my manager and Irish coworker. My manager laughed.)

    Coworker: “Serves her right! Coming in here like the f****** Queen of England. Bleh!”

    Ballooning Out Of Control

    | Greenwich, CT, USA | Crazy Requests, Family & Kids

    (I am doing some community service the other day, handing out balloons at an adopt-a-dog fair. I have been working for a few hours when a family of three approaches.)

    Me: “Hello, would you like a balloon?”

    Woman: *snatches her baby away* “How dare you offer a balloon to a child? Do you realize how dangerous those are? Are you trying to kill my baby? Call your manager right this instant!”

    Me: *taken aback* “I’m sorry, ma’am, but I don’t actually work here. I’m doing community service.”

    Woman: *huffs* “Don’t lie to me, missy! Do you think I’m stupid? You’re just lying to get out of trouble! Now, call your manager. Now!”

    Me: *starting to get really fed up* “I don’t work here! I’m just here to I hand out balloons, and clearly you don’t want one, so I would suggest moving on to some of our other attractions.”

    Woman: “Why, of all the disrespectful—”

    (She has started to get pretty loud, so one of the managers running the fair wanders over to see what’s going on.)

    Manager: “Is there a problem?”

    Woman: “Finally! This young lady tried to give my child a balloon! Those can strangle kids! I demand to have her fired immediately!”

    Manager: *bewildered* “Sorry, what?”

    Woman: “She tried to murder my child! I can press charges!”

    Manager: “Right… Well, why don’t you go off and do that now…”

    (The woman’s storms off, taking her child with her. Her husband, who has been silent throughout the entire conversation, stays behind.)

    Husband: “Well, I don’t know about her, but I’d like a balloon…”

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