Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Handily Not Available

| NY, USA | Books & Reading, Crazy Requests

(I am working alone at night at a small town library. The town also has a prison nearby. A customer approaches the desk.)

Customer: “I’d like to order a specific book.”

Me: “What’s the title?”

Customer: “‘How to Use Your Hands as Lethal Weapons.’ The prison librarian would never order it for me.”

(I was relieved that I couldn’t find it for him either!)

A Cent-less Exercise

| Melbourne, VIC, Australia | Crazy Requests, Money

(I work in store for one of Australia’s largest phone and Internet companies. An older customer walks in to pay a bill for $14.99. Australian currency doesn’t come in pennies, the smallest denomination being 5c, so he has to pay $15.)

Me: “And there’s your receipt. Do you need help with anything else?”

Customer: “It says here I paid off $14.99.”

Me: “Yes, sir.”

Customer: “I gave you $15. I should be building up a credit.”

Me: “…”

Customer: “I want my credit!”

(I had to process a 1c bill payment for this guy so he’d get his credit. I was told that he came back when I wasn’t working a week later to complain that the credit hadn’t show up on his next bill!)

Not Getting The Focal Point

| Rochester, NY, USA | Bigotry, Crazy Requests

(I am working as a manager in an optical chain, helping to fit a middle aged man with glasses. It is VERY common for patients to try and avoid going to bifocals, and this particular patient is misogynistic on top of it, making inappropriate comments to our receptionist and refusing to believe I am the manager.)

Me: “So, sir, I see you haven’t had a bifocal lens before. Let me talk you through it…”

Patient: “You will NOT give me a bifocal!”

Me: “Okay. Did you just mean you don’t want bifocals with lines and would rather have a progressive lens, or do you want to have your glasses be specifically for reading or distance instead?”

Patient: “Don’t be stupid. I need to see far and to read! But NO BIFOCALS.”

Me: “Sir, you have something called presbyopia, which means that you can’t see both distance and reading in the same pair of glasses without some kind of multifocal. I can certainly make the type without visible lines for you.”

Patient: “NO! What are you, r******d? NO BIFOCALS. I don’t care if they have lines or not! I need to see near and far and no bifocals!”

Me: *trying to be professional* “Sir, perhaps you’d like to talk to the doctor again so he can go over your options…”

(The patient turns to my nearest optician, who happens to be male:)

Patient: “You! This b**** is just a woman, so she’s too stupid to get my glasses right! Can YOU order me a pair of damned glasses that will let me see everything without bifocals?”

Optician: “Not without a time machine, gramps.”

(Officially, I had to give my optician a verbal reprimand for insulting the customer, but I took him out to lunch the next day!)

Not In A Playful Mood

| PA, USA | Bad Behavior, Crazy Requests

(I work for a major toy company at the service desk, and received a call from an older woman.)

Caller: “Could you transfer me to the toy department?”

Me: Sure, ma’am, which department did you need?”

Caller: “The toy department.”

(We get several calls of this nature a week so I am used to it.)

Me: “What can I help you with today?”

Caller: “I’m looking for a Minnie Mouse doll that sings when you hold its hands.”

Me: “Absolutely, ma’am. One moment while I look this up for you… It looks like my computer says I have a few in stock, but our inventory has been a bit off after the holidays so would you like me to run back and verify that we do in fact have it in stock?”

Caller: “Yes, please.”

(Knowing the floor person is at lunch I ask the electronics supervisor to watch the service desk while I go look for this item. I find it on the other end of the store then have to come all the way back up with this doll.)

Me: “Thank you very much for holding, I do have that doll. Would you like me to put it on hold for you?”

Caller: “No, I already have one and I really don’t like these dolls so I’m just going to return it.” *hangs up*

Carried Away With The Carrier

| USA | Bad Behavior, Crazy Requests

(I work at a pet store where a donation bin is located at the entrance/exit. People can drop off pet food and toys into these bins to be picked up by an organization that distributes them among local shelters; all this is clearly written on the bin. I am working the register when a customer who just spent around $150 dollars on cat supplies mere seconds ago returns and inquires about the bin.)

Customer: “Is that bin for donations?”

Me: “It is.”

Customer: “So could just take a few things? The kind of food my cat eats is there and I really like one of the carriers.”

Me: “No, sorry, everything there is going to a shelter.”

Customer: “Oh… well, I mean, if you’re giving it all away anyway, why can’t I just take a few things?”

Me: “Because everything in that bin is for local shelters. We can’t give it to anyone else.”

Customer: “Can’t you make an exception? I really like that carrier.”

Me: “Sorry, I can’t let anyone but the [Collection Agency] take anything from that bin.”

Customer: *annoyed and raising her voice a bit* “What difference does it make if I take a few things? Either way it’s going to an animal! You just want me to have to spend more money here!”

Me: *speaking calmly despite my annoyance* “I’m sorry, but those items are not mine to give. People drop them off to go to shelters, so until [Collection Agency] picks them up they must remain in the bin.”

Customer: “What’s a shelter gonna need with a fancy carrier like that, anyway?!”

Me: “Shelters often have to transport their animals for vet trips and adoption events. Granted, not many people donate carriers, but that’s all the more reason that such a donation would be appreciated. I can’t give anything from that bin away.”

Customer: *suddenly speaking softly and dejectedly, probably in an attempt to gain sympathy* “But it’s the holidays…”

Me: “Yes, and shelters really need these items.”

Customer: “Fine!” *storms out*

Page 20/223First...1819202122...Last