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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Automated And Medicated

    | LA, USA | At The Checkout, Crazy Requests

    (We are the busiest pharmacy in the area, and this day is no exception. To make matters worse, we are short-staffed and our delivery truck is several hours late. I am running the drive-thru at about 6 pm, which is about 10 cars deep.)

    Me: “Hi, how can I help you?”

    Customer: “I’m here to pick up a prescription for [Name].”

    Me: “It looks like we were out of stock of that medication, but let me check to see if it arrived on the truck.”

    (I check the delivery record and we did receive the medication. However, because none of the boxes are put up, and it is the middle of the evening rush, we won’t be able to fill the order for a few hours.)

    Me: “Ma’am, we did receive the medication on the truck, but we haven’t had a chance to unload the boxes yet, so if you would like to check back this evening…”

    Customer: “I was told it would be ready this afternoon!”

    Me: “I apologize, ma’am. Normally we would have it ready then but our truck just arrived less than an hour ago and we haven’t been able to put away the medication yet.”

    Customer: “Well, someone should have called me to tell me it wasn’t ready! I drove all the way from [20 minutes away] to get my medicine and it’s not even ready!”

    Me: “Are you signed up for our automated calls and text messages?”

    Customer: “Yes!”

    Me: “…and you got a call or text telling you your prescription was ready?”

    Customer: “Well… no…”

    Me: “…”

    (The customer gave me a dirty look as she angrily drove away.)

    Doesn’t Understand The ‘Custom’ Part Of Customer, Part 2

    | Victoria, BC, Canada | Crazy Requests

    (I answer the phone on a busy day.)

    Me: “Hello, [Bookstore]. How may I help you?

    Customer: “Hello. Can you tell me if [Competitor] has [Book]?”

    Me: “Er… well, I don’t know about [Competitor] but I can tell you that our store has it in stock.”

    Customer: “You’re downtown, aren’t you?”

    Me: “Yes.”

    Customer: “Well that won’t do. I’m not going downtown; I live much closer to [Competitor]. Find out if they have it!”

    (If she managed to find our phone number, how hard would it have been to find their number?!)

    Related:
    Doesn’t Understand The ‘Custom’ Part Of Customer

    That Pizza Was All Greek To Me

    | Minneapolis, MN, USA | Crazy Requests, Food & Drink

    Customer: “Hi, my pizza was just delivered and it was entirely incorrect. I just gave it back to the driver and he gave my money back. But I’d like to get my correct pizza.”

    Me: “Oh, I’m so sorry to hear that. Well it looks here like you ordered the Greek pizza—”

    Customer: “Yeah, but the one I got had tomatoes and black olives, and green peppers, I think…”

    Me: “And red sauce and onions and feta cheese?”

    Customer: “Yeah!”

    Me: “Yeah, that’s the Greek pizza. You got exactly what you ordered.”

    Customer: “What? Well my friend just ordered from you last week and he said he got the Greek, but it was different. It had gyro meat on it and it got served with tzatziki sauce.”

    Me: “Oh, your friend must have ordered our Santorini pizza. I can go ahead and change your order here and send you the right one. It costs the same price.”

    Customer: “Uh… that’s it? I don’t get a discount or anything?”

    Me: “Well… no. I mean… it’s your friend’s fault that he told you the wrong pizza. But you got exactly what you told us you wanted. We don’t give discounts for people who neglect to read our menu before ordering.”

    Customer: “Oh. Okay. That’s fair, I guess.”

    It’s No Use Lying Over Spilt Milk

    | ON, Canada | Crazy Requests, Extra Stupid, Food & Drink

    (I work at a big name coffee chain. This conversation is taking place over headsets; I’m in the back unpacking stock.)

    Coworker: “Is it possible to be allergic to milk fat?”

    Me: “I don’t know, maybe? Some pretty weird allergies run in my family.”

    Coworker: “This customer just asked for a drink made nonfat because she’s allergic to milk fat.”

    Me: “Well, if she says there’s an allergy, assume she’s telling the truth.”

    Coworker: “And she wants whipped cream on it.”

    Me: “…”

    The Request Is Not Relative To The Situation

    | UK | Crazy Requests, Technology

    (I work in the admissions office.)

    Caller: “Can you email me to confirm that I’ve paid the deposit?”

    Me: “No problem. I’ll do it as soon as I get off the phone.”

    Caller: “It’s very urgent…”

    Me: “Okay, just give me a second… Right, I just wrote you an email and I’m sending it now.”

    Caller: “Can I get it sooner? I don’t have much time.”

    Me: “Sooner than now?”

    Caller: “Yes, please.”

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