November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Yesterday, All My Combos Seemed So Far Away…

| ME, USA | At The Checkout, Crazy Requests, Money

(It is my second day: An old customer comes in and rattles off a long combo order. Still getting used to the registers, I hit a wrong key, which causes the price to register without the combo discount.)

Me: “Okay, your total is [amount].”

Old Customer: “NO, it is NOT! It should be [different amount]. You did the same thing to me last week!”

Me: “…I just started yesterday, sir.”

Has Some Hang-Ups About Your Answer

, | Sacramento, CA, USA | Crazy Requests

(A customer calls my print shop to ask about pricing on self-inking stamps. I speak with her briefly, and then she accidentally hangs up on me. She had been nothing but friendly and polite while on the phone with me. While waiting for her to call back, other customers enter the print center, so I begin to help them. The phone rings, and a coworker answers. My coworker and the stamp customer have the following exchange.)

Coworker: “Ma’am? I’m sorry about the wait. The lady that was helping you earlier is with a customer. I could give you the stamp pricing and information if you want?”

Customer: *angry* “What?! Can’t you find that girl I was talking to?!”

Coworker: “She’s currently helping another customer. I can place you back on hold if you’d rather wait for her.”

Customer: “NO! What if my phone hangs up again?!  You put that girl on the phone RIGHT NOW!”

Coworker: “Ma’am, she’s helping other people. If you just wanted some information on stamps, I can give you the information you need.”

Customer: “This is outrageous! Your customer service is terrible! I can’t believe you’d make me wait when my phone might hang up again at any minute! Never mind! I’m going to [Other Store]!” *hangs up*

(The coworker and I exchange glances.)

Me: “It’s probably best that you didn’t tell her [Other Store] and ours are the same company.”

Has No Patience To Be A Patient

| Australia | Crazy Requests, Health & Body

(It is a very slow day so the doctor is hanging out at the reception desk. The receptionist is new. There is a phone call.)

Caller: “Does your clinic prescribe [common drug of addiction]?”

Receptionist: “Hang on; I’ll check.” *to Doctor* “Do we prescribe [common drug of addiction]?”

Doctor: “Not to new patients.”

Receptionist: *to Caller*  “Not to new patients.”

Caller: “Oh, okay. I’m having no luck today!” *click*

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”


(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

These Donuts Are A Little On The Insecty-Side

| VA, USA | Crazy Requests, Food & Drink, Health & Body

(My coworker and I work in the bakery section of a well known retail chain. During certain times of the year fruit flies are a problem in our department. It is store policy for the bakery to remove the self-serve donuts from the case if the fruit flies are too numerous. This exchange happens to my co-worker while I’m on break.)

Customer: *indignant* “There’s a whole bunch of fruit flies in here.”

Coworker: *checks the case* “You’re right. Sorry about that, sir.” *leaves to get cart to load trays on. comes back. starts loading trays*

Customer: “What are you doing?”

Coworker: “Getting rid of the donuts. We’re supposed to pull the donuts when there’s too many fruit flies.”

Customer: “Can’t you spray some poison in there or something? I really want one!”