Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Overbooked Leads To Overcooked Attitude

| South Africa | Crazy Requests

(I am the owner of a family restaurant in the country and we are the only place open during the December holidays, and do get fully booked quite fast. A customer walks in 15 minutes before all our bookings arrive. We only serve 60 guests per night due to our small kitchen.)

Customer: “Good evening, Can I please have a table for 16 guests?”

Me: “No, unfortunately we are fully booked at this stage; we could however seat you at 20:30 or 21:00?”

Customer: “No, I don’t eat that late. Why can’t you just squeeze us in?”

Me: “I can do that, but if I do seat 16 of your guests with our other 60, then it’s just a recipe for disaster. As I said, I am more than happy to accommodate you when it has quieted down, at around 21:00.”

Customer: “No. You are a restaurant and you have to serve me!”

Me: “I am sorry, sir; we are fully booked.”

Customer: *to waiter* “I am never coming back here again! This is f****** ridiculous. I will tell all my friends and family that you don’t want to serve guests.”

Me: “Excuse me? I don’t understand. We are fully booked and can not serve you at this stage.”

Customer: “Who is the owner? I want to speak to the owner right now!”

Me: “I am the owner, sir, and as I explained to you I can not serve 16 guests on top of my other 60.”

Customer: “Well, you won’t be an owner for long!”

Me: “Well, then I wouldn’t have to deal with customers like you.”

(Customer left, still swearing, and eventually posted a complaint on a review website, to which the locals of the town ripped his comments a new one.)

Lack Of Burger Flippers Makes Her Flip

, | Springfield, IL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work in a major Chinese food chain that has just opened up in the area, right around Christmas time. The store is incredibly busy, both inside, and in the drive through. The wait time for both is long. We time the drive through at about 15 minutes. A lady gets up to the ordering area, after waiting in line all that time and says:)

Customer: “You don’t have any cheeseburgers?”

Me: *politely* “Uh… no, ma’am. We only serve Chinese food.”

Customer: “But you are a DRIVE-thru! You should have cheeseburgers!”

(She was not able to drive off angrily, because of customers still in front of her waiting to pay and pick up their food. When she was able, she gunned it and took off! She probably wasted half an hour.)

Sadly This Behavior Is Old News

| PA, USA | At The Checkout, Bad Behavior, Crazy Requests

Customer: “One copy of the local paper, please.”

Me: “Okay, that’ll be [amount].”

Customer: “I just want to look at it for a minute.”

Me: “I’m sorry, ma’am, our newspapers are not for browsing. You will need to purchase it.”

Customer: “When the h*** did that become a rule?”

Me: “People were clipping coupons, marking up, and otherwise rendering the papers unsalable, so management—”

Customer: “Well, I’m not going to do that! I’m here to buy gifts. Just give me the d*** paper.”

Me: “Ma’am, I can’t do that. I’ll be happy to hold a copy for you until you’re done shopping and ready to be rung up.”

Customer: “You f****** little b****. Whatever happened to ‘the customer is always right’? I’m one of your best customers! Get me your manager!”

(I call my manager to the counter. The customer continues to berate me, at one point telling me she hopes I burn in h***.)

Manager: “What seems to be the problem?”

Customer: “Your employee will not let me merely look at a newspaper. I came in here today intending to purchase gift cards for my entire family for the holidays, but if this is the kind of customer service I get, I will take my business elsewhere!”

(My manager looks at this customer, and I can see the moment he picks business model over me.)

Manager: “Your behavior towards my employee was very rude, but given the holiday season, I’ll let it slide. Here is a newspaper. Please bring it to the checkout with your purchases when you’re ready.”

(The customer walked off with her paper, and I was graciously given five minutes in the back to ‘get myself together.’ Two hours later, the cafe employees brought the news that the customer clipped three coupons out of the paper, spilled water on it, and left without buying anything.)

Doesn’t Get The Employee Part Of Discount

| FL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work for a major pizza chain, and have since I was fourteen. This call starts slow, with the customer having to ask someone in the background for every piece of information needed for delivery.)

Me: “All right, sir, what can I get for you?”

Customer: “Yeah, can I get, um… What do you want… pepperoni and black olive.”

Me: “All righ—”

Customer: “Does that come on a veggie pizza?”

Me: “…Does pepperoni and black olive come on a veggie pizza?”

Customer: “Yeah.”

(I’m stunned into silence for a beat, then another waiting to see if it’s a joke.)

Me: “No, sir, pepperoni does not come on a veggie pizza.”

Customer: “All right… just make that one a pepperoni and black olive pizza.”

(The rest of the phone call goes without much trouble, but slowly. Since I tend to be nice to the customers, I gave him a coupon which cut a portion of the cost off.)

Me: “All right, sir, your total comes to $29.92 today.”

Customer: “Nah, I’m going to use my employee discount on this.”

(Again, I find myself stunned into silence for a beat. Then I get frustrated.)

Me: “Two problems with that, sir. One, we’ve never offered employee discount on delivery. Two, you don’t work at this store.”

Customer: “Oh, I have to work there for that?”

Me: *head on desk* “Yes, sir, you have to work here for an employee discount.”

Toys We ‘R’ Not

| IN, USA | Bizarre, Crazy Requests

Me: “Thanks for calling [Store]. This is [My Name]. How may I help you?”

Caller: *in a strong accent* “I’m lookin’ for Taggers!”

Me: “Taggers?”

Caller: “Yes, I need some Taggers and I know ya had ’em last year, I want ’em for Easter.”

Me: “I’m sorry, but I have bad hearing. Could you spell that for me?”

Caller: “What’s so hard about Taggers?” *sighs* “T-a-g-g-e-r-s; Taggers!”

Me: “Taggers?”

Caller: “Yes! Giant, stuffed, plush Taggers!”

Me: “Oh, tigers!”

Caller: “That’s what I said!”

Me: “I’m sorry we didn’t get any in this year.”

Caller: “Well do you know who might have them?”

Me: “Toys R Us?”

Caller: “Great idea! I’ll give you my number.”

Me: “Number?”

Caller: “You know, my phone number!”

Me: “Why would you give me your phone number?”

Caller: *sigh* “So you can call them and then tell me if they have any!”

Me: “I’m sorry; I can’t dial out, but you have a nice day and I hope you find what you’re looking for.”

(I quickly hung up the phone and my manager laughed at me, until he answered the phone. It was the same woman calling back, wanting us to see if ‘Toys R Us’ had her Taggers.)

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