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  • August Theme Of The Month: Best. Customer. Ever!

    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Crashed Diet, Part 2

    | NJ, USA | Crazy Requests, Food & Drink

    (I am a concessions worker at a local baseball stadium. While the majority of our customers are very polite, one woman is known to be difficult. Today, she is complaining about our ice cream selections, which have been the same for the past four years.)

    Customer: “Is your ice cream low carb?”

    Me: “I’m sorry, but the ice cream is not low carb. We do have sugar-free Italian ice at the stand behind you.”

    (Note: The Italian ice stand is roughly ten feet away and clearly visible.)

    Customer: “I really don’t want to walk that far today. It’s a hot day, you know. I just want low carb ice cream!”

    Me: “I apologize, but we do not serve low carb ice cream.”

    Customer: “But I had it last time! It was here, and now you won’t sell it to me!”

    Me: “Ma’am, I have worked here for the past eight months, and I assure you that we have never sold low carb ice cream. We have carried the same three flavors since the stadium opened. Now, if you would like to order something else, I would be happy to get it for you. Otherwise, please step to the side and let another customer order.”

    Customer: *sighs exaggeratedly* Fine! I guess I’ll just have to get something ELSE, because you don’t have any ICE CREAM!”

    Me: “If you’d like another low carb option, we do have a—”

    Customer: “I’ll have a large funnel cake with whipped cream and fried oreos. Oh, and a salted pretzel. With cheese!”

    Related:
    Crashed Diet

    Here For The Whine

    | NY, USA | Crazy Requests, Food & Drink

    (On weekends, I provide wine tastings for customers visiting our wine region. One Saturday is particularly busy, with me jumping between multiple groups. A new group walks in and I greet them.)

    Me: “Hi, welcome to [Winery]. Are you folks interested in doing a tasting?”

    Man: “Chardonnay.”

    Me: “We currently do not produce a Chardonnay, sir, but if you are interested in trying any of our current releases, take a minute to look over our list to see if there’s anything that interests you.”

    (I go back to another group to pour their next wine, while the man glares at me until I come back.)

    Me: “Thanks for waiting; we’re pretty busy today! Were you interested in trying some wine or do you have any questions for me?”

    Man: “I looked over the list.”

    Me: “Great. Can I bring over anything for you to try, or would you maybe like to have a glass of wine to enjoy here?”

    Man: “I want your chardonnay. And don’t give me a skimpy pour like these other crappy wineries have.”

    Me: *starting to get aggravated, but knowing that this is ultimately an easy albeit difficult customer to take care of* “Again, we don’t currently have a chardonnay. Is it safe to assume you prefer dry white wines? That is what we specialize in and we have six to choose from today.

    Man: “I want chardonnay.”

    Me: “Why don’t you take another minute to look at what we do offer? These two other wines may interest you.”

    (I go off to serve another group. The man continues to glare at me, but finally looks at our wine list. I come back to him a minute or so later.)

    Me: “Okay, sir, have you decided what you would like to start with?”

    Man: “”Well since you don’t have a chardonnay…” *huffs* “I GUESS I’ll just settle with your Cabernet Sauvignon.”

    (We currently do not have a Cabernet Sauvignon released, nor is it listed anywhere in the winery as being an option.)

    Me: “Okay, I’ll be right back with your wine.”

    Man: “It’s about time.”

    (I walk to our wine cooler and find one of the owners is grabbing bottles for a tasting he is also conducting.)

    Me: “Hey, [Boss], would you grab me a bottle of something while you’re there?”

    Boss: “Sure, what do you need?”

    Me: “Just whatever you don’t need. Doesn’t matter.”

    Boss: “Ummm… what?”

    Me: “This, uh, gentleman wants our chardonnay or our cab sauv.”

    Boss: *chuckles and shakes his head* “Here’s a Riesling. Good luck.”

    (I go back and pour the man a Riesling. He declared the bottle was corked, the temperature was wrong, and that the wine was ‘sweet’ based on the name alone, even though it’s bone dry. He spends a solid five minutes of my time berating me for my service and how bad our award-winning wines are. I eventually grow tired of this.)

    Me: “Sir, I’m sorry if you didn’t like what I poured you, but you asked for things that we personally don’t have. You’ve also taken up time from customers who, thankfully, are quite patient and happy to be in this winery that they personally chose to come to, as I assume you also did. If there’s anything I can actually help you with, please let me know; otherwise I am going to go continue my tasting with this other group who are good sports.”

    Man: “I want to talk to the manager!”

    (Right that second, the boss, who has been at the cooler.walks by.)

    Boss: “Oh, Riesling, that’s my favorite! Did [My Name] tell you it’s on sale?”

    (Somehow, the man walks away and buys six bottles of the ‘horrible’ wine he hates. It isn’t even on sale, by the way, he just thinks he was getting a deal. Thankfully he leaves without another incident.)

    Boss: “Hey, [My Name], I never want to see that happen again.”

    Me: “Sorry I talked to him like that. I had a full bar and no patience.”

    Boss: “No, no, not that. Just don’t let another idiot taste wine here!”

    Me: “Uh, [Boss], that would cut out the vast majority of our clientele…”

    Boss: “Good point. Okay, don’t let another idiot taste wine here unless you have wine, too.”

    Me: “That I can handle.”

    (People may be ridiculous and get worse once they have wine, but at least I have the coolest boss in the world!)

    There Were No Children In The Wild West

    | Cody, WY, USA | Crazy Requests, Family & Kids

    (My husband and I own one of those photography studios where people dress up in Wild West costumes and get a sepia toned picture taken. Our sitting fee is based on how many people will be in the picture, regardless of their age.)

    Me: “Welcome, how many people do you have in your picture today?”

    Man: “Five, and one child.”

    Me: “So six people?”

    Man: “Five and a child.”

    Me: “Six people, then. That will be—”

    Man: *getting frustrated* “You charge for children?”

    Me: “Yes, we charge the same for children and adults, considering we have to costume and pose them just the same.”

    Man: “Even if they’re sitting on laps?!”

    Me: “Does having a child sit on a lap for a photo make them magically morph into one entity?”

    (Anybody who has to ask why a photographer doesn’t charge less for children has clearly never photographed children.)

    A Ham-Handed Approach To Religious Sensitivity

    | Montreal, QC, Canada | Crazy Requests, Food & Drink, Religion

    (I am working in a café-type chain that specializes in cinnamon-based, circular baked goods, but we also serve sandwiches, crepes, etc. A woman in a hijab comes up and orders a ham and cheese crepe.)

    Me: “Right away, ma’am!”

    (I start making the food, then realize she is most likely Muslim, and ham is a pork product, so I go back to her.)

    Me: “Ma’am, I’m very sorry but I just wanted to double check: are you a practicing Muslim? Because ham is a pork product and I know that it is prohibited. If so I have no problems making one with turkey or chicken, or even a vegetarian one for you.”

    Customer: “How DARE you ask me about my religion? I’m going to file a complaint about this for your discrimination!”

    Me: “I’m very sorry. I don’t believe I was being discriminatory. I just wanted to make sure you weren’t going to eat something you shouldn’t be eating…”

    Customer: “I know what I f****** ordered! Just give me my food!”

    Me: “Oookey dokey, right away.”

    (I finish making her ham and cheese crepe, and bring it to her where she’s seated.)

    Customer: “People like you sicken me.”

    (After three or so bites, she storms up to me, slams the food down directly onto the counter, yelling at me:)

    Customer: “I SHOULD HAVE YOU FIRED FOR THIS! LOOK AT THIS! THIS IS PIG MEAT!”

    (After a few minutes of this lady yelling at me, with me apologizing and explaining the situation, the owner (a practicing Muslim from Lebanon) shows up and asks what’s going on. I explain what happened, he then asks the woman, and she immediately goes on a rant in Arabic to him. Another few minutes later, he says two sentences in Arabic to her, she looks extremely angry and storms away.)

    Me: “What did you say to her?”

    Owner: “I told her that although she does have ears and a brain, she clearly has many years to go before she actually knows how to use them.”

    (Needless to say we never saw her again.)

    Handily Not Available

    | NY, USA | Books & Reading, Crazy Requests

    (I am working alone at night at a small town library. The town also has a prison nearby. A customer approaches the desk.)

    Customer: “I’d like to order a specific book.”

    Me: “What’s the title?”

    Customer: “‘How to Use Your Hands as Lethal Weapons.’ The prison librarian would never order it for me.”

    (I was relieved that I couldn’t find it for him either!)

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