October Theme Of The Month: Halloween!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

You Will Have Hell Toupee

| Norway | Crazy Requests, Health & Body

(I have very curly hair, it’s all ringlets and corkscrews. A middle-aged lady has come to pick up her son from school.)

Lady: “Wow, you have really beautiful hair!”

Me: “Thank you!”

Lady: “Can I borrow it?”

Me: “Er… pardon?”

(The lady leans forward, grabs a fistful of my locks, and tugs so hard my eyes begin to water.)

Me: “Ouch! What are you doing!”

Lady: “Oh, I thought it was a wig! That was unnecessary. You should have warned me it wasn’t!”

(Her son came and apologized the next day, but his mother no longer talks to me.)

A Cent-less Amount

| St. Clairsville, OH, USA | Crazy Requests, Money

Customer: “How much is it to copy something?”

Me: “Is it in color or black and white?”

Customer: “Black and white.”

Me: “It’s eleven cents.”

Customer: “How much is it for two copies?”

Me: “Twenty-two cents.”

Customer: “How much is it for five copies?”

Me: “Fifty-five cents.”

Customer:” How much is it for 10 copies?”

Me: “It’s still going to be eleven cents per copy.”

Customer: “Well, is there a break in the price after so many copies?”

Me: “Yes. After 1001 copies, the price goes down to ten cents a copy.”

Customer: “Oh, no! I just need two copies!”

That Request Just Takes The Cake

| Boston, MA, USA | Crazy Requests, Food & Drink

(This happens right during the week of the Boston Marathon bombing and the day after the whole city and the surrounding towns were required to stay closed due to a manhunt of the bomber. There are announcements everywhere on the news the day before and cop cars telling us to stay indoors. This is what happens the day after.)

Me: *looking at a book of cake orders* “Uh oh, looks like we have a cake order today.”

(We make cake orders usually the day before and freeze it since they’re purely made out of mousse.)

Manager: “Oh, okay, let me call the customer since we were closed all day yesterday. I’m sure they’ll understand since we had a situation yesterday.”

(The manager goes away to call the customer but comes back shaking his head.)

Manager: “Wow, I can’t believe it. She was really upset.”

(A few minutes later, the customer comes in.)

Customer: “I can’t believe it! Why didn’t you call me yesterday?”

Manager: “We were closed yesterday due to the bombing…”

Customer: “Well, you should have called! I was telling my sister how your cakes are great and now we can’t get the one we ordered? How unprofessional of you! Now I’m going to have to drive to Connecticut without one and ruin their son’s birthday! ”

Manager: “You know, I’m sure YOUR sister will understand since Boston was closed down yesterday. Have a nice day!”

(We did let her choose a cake that we already had in the store afterwards… but this situation really put a damper on all of us the rest of the day in the bakery…)

A Sweet Slippery Request

| CA.USA | Crazy Requests, Food & Drink

(I’m second in line waiting on a fresh batch of kettle corn, which has just finished. We’ve all been watching the preparation process, from start to finish and no one’s said anything.)

Worker: *to customer in front of me* “New batch is ready! Now, what would you like?”

Customer: “A small, no sugar, no oil.”

(The worker is taken aback and looking from the customer to the kettle of oil and huge mass of popped corn, leaving an awkward moment of silence.)

Worker: “Unfortunately, that’s not going to be possible.”

Pre(Car)ious Insurance, Part 7

| Vancouver Island, BC, Canada | Crazy Requests, Transportation

(A customer storms in waving his contract in the air.)

Customer: “I want this insurance coverage OFF! I returned this car yesterday and I realized today that the insurance coverage is still on here!”

Me: “Okay, let me have a look. It looks as though you accepted our collision coverage on the vehicle when you picked up.”

Customer: “But I didn’t even get in an accident so I would like a refund.”

Me: “Oh, I’m sorry, we can’t refund you for that just because you did not get into an accident. You agreed to take the collision coverage and would have signed for it on your contract.”

Customer: “No, this is stupid. I want this taken off now.”

Me: “I’m sorry. You have signed off on a legally binding contracting accepting our collision coverage for the four days you rented a car from us.”

Customer: “Well, I didn’t even look at what I was signing so it’s not my fault.”

Me: “We go over every contract verbally with our customers and explain each part that we need a signature on. We also do not add coverage on without discussing it with our customers first so it seems you agreed to it at the time.”


Me: “Again, sir, I’m really sorry, but you signed for this on a legal contract.”

Customer: “Let me speak to your manager NOW!”

Me: “Absolutely.”

(My manager has been sitting in the back office listening the entire time. He walks out, and the customer repeats everything again.)

Manager: “Sir, you put your signature down on a legal contract accepting this coverage. I wish that I could get a full refund on my yearly insurance just because I did not get into an accident, but unfortunately it does not work that way.”

Customer: “Well I didn’t read what I was signing. This is f****** ridiculous. I ACCIDENTALLY SIGNED IT!”

Manager: “WELL, THEN, WE ACCIDENTALLY COVERED YOU AND THE VEHICLE, NOW DIDN’T WE? I suggest next time you put yourself in the position of signing a LEGAL DOCUMENT that you will spend time reading it and pay attention when someone explains it to you.”

(The customer promptly left.)

Pre(Car)ious Insurance, Part 6
Pre(Car)ious Insurance, Part 5
Pre(Car)ious Insurance, Part 4

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