Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Lack Of Burger Flippers Makes Her Flip

, | Springfield, IL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work in a major Chinese food chain that has just opened up in the area, right around Christmas time. The store is incredibly busy, both inside, and in the drive through. The wait time for both is long. We time the drive through at about 15 minutes. A lady gets up to the ordering area, after waiting in line all that time and says:)

Customer: “You don’t have any cheeseburgers?”

Me: *politely* “Uh… no, ma’am. We only serve Chinese food.”

Customer: “But you are a DRIVE-thru! You should have cheeseburgers!”

(She was not able to drive off angrily, because of customers still in front of her waiting to pay and pick up their food. When she was able, she gunned it and took off! She probably wasted half an hour.)

Sadly This Behavior Is Old News

| PA, USA | At The Checkout, Bad Behavior, Crazy Requests

Customer: “One copy of the local paper, please.”

Me: “Okay, that’ll be [amount].”

Customer: “I just want to look at it for a minute.”

Me: “I’m sorry, ma’am, our newspapers are not for browsing. You will need to purchase it.”

Customer: “When the h*** did that become a rule?”

Me: “People were clipping coupons, marking up, and otherwise rendering the papers unsalable, so management—”

Customer: “Well, I’m not going to do that! I’m here to buy gifts. Just give me the d*** paper.”

Me: “Ma’am, I can’t do that. I’ll be happy to hold a copy for you until you’re done shopping and ready to be rung up.”

Customer: “You f****** little b****. Whatever happened to ‘the customer is always right’? I’m one of your best customers! Get me your manager!”

(I call my manager to the counter. The customer continues to berate me, at one point telling me she hopes I burn in h***.)

Manager: “What seems to be the problem?”

Customer: “Your employee will not let me merely look at a newspaper. I came in here today intending to purchase gift cards for my entire family for the holidays, but if this is the kind of customer service I get, I will take my business elsewhere!”

(My manager looks at this customer, and I can see the moment he picks business model over me.)

Manager: “Your behavior towards my employee was very rude, but given the holiday season, I’ll let it slide. Here is a newspaper. Please bring it to the checkout with your purchases when you’re ready.”

(The customer walked off with her paper, and I was graciously given five minutes in the back to ‘get myself together.’ Two hours later, the cafe employees brought the news that the customer clipped three coupons out of the paper, spilled water on it, and left without buying anything.)

Doesn’t Get The Employee Part Of Discount

| FL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work for a major pizza chain, and have since I was fourteen. This call starts slow, with the customer having to ask someone in the background for every piece of information needed for delivery.)

Me: “All right, sir, what can I get for you?”

Customer: “Yeah, can I get, um… What do you want… pepperoni and black olive.”

Me: “All righ—”

Customer: “Does that come on a veggie pizza?”

Me: “…Does pepperoni and black olive come on a veggie pizza?”

Customer: “Yeah.”

(I’m stunned into silence for a beat, then another waiting to see if it’s a joke.)

Me: “No, sir, pepperoni does not come on a veggie pizza.”

Customer: “All right… just make that one a pepperoni and black olive pizza.”

(The rest of the phone call goes without much trouble, but slowly. Since I tend to be nice to the customers, I gave him a coupon which cut a portion of the cost off.)

Me: “All right, sir, your total comes to $29.92 today.”

Customer: “Nah, I’m going to use my employee discount on this.”

(Again, I find myself stunned into silence for a beat. Then I get frustrated.)

Me: “Two problems with that, sir. One, we’ve never offered employee discount on delivery. Two, you don’t work at this store.”

Customer: “Oh, I have to work there for that?”

Me: *head on desk* “Yes, sir, you have to work here for an employee discount.”

Toys We ‘R’ Not

| IN, USA | Bizarre, Crazy Requests

Me: “Thanks for calling [Store]. This is [My Name]. How may I help you?”

Caller: *in a strong accent* “I’m lookin’ for Taggers!”

Me: “Taggers?”

Caller: “Yes, I need some Taggers and I know ya had ’em last year, I want ’em for Easter.”

Me: “I’m sorry, but I have bad hearing. Could you spell that for me?”

Caller: “What’s so hard about Taggers?” *sighs* “T-a-g-g-e-r-s; Taggers!”

Me: “Taggers?”

Caller: “Yes! Giant, stuffed, plush Taggers!”

Me: “Oh, tigers!”

Caller: “That’s what I said!”

Me: “I’m sorry we didn’t get any in this year.”

Caller: “Well do you know who might have them?”

Me: “Toys R Us?”

Caller: “Great idea! I’ll give you my number.”

Me: “Number?”

Caller: “You know, my phone number!”

Me: “Why would you give me your phone number?”

Caller: *sigh* “So you can call them and then tell me if they have any!”

Me: “I’m sorry; I can’t dial out, but you have a nice day and I hope you find what you’re looking for.”

(I quickly hung up the phone and my manager laughed at me, until he answered the phone. It was the same woman calling back, wanting us to see if ‘Toys R Us’ had her Taggers.)

Not Very Closed Minded, Part 10

, | Rexburg, ID, USA | Books & Reading, Crazy Requests

(I’m the supervisor at a university library closing on a Friday night, when we close earlier. We have an irate student come to the desk five minutes before we close.)

Coworker: “How can I help you?”

Student: “I didn’t know you guys closed early on Fridays. I need you to stay open for me!”

Coworker: “Our hours are posted, and we don’t have the power to keep the library open.”

Student: “You don’t know anything! I want to speak to your supervisor!”

(I step in at this point.)

Me: “What can I do for you?”

Student: “I just started a test! I need you guys to stay open for another hour!”

Me: “Unfortunately, we don’t have the power to keep the library open past hours.”

Student: “You just don’t know you can do something! Well, I’m going to stay, whether open or closed!”

(The student stormed off, and security escorted him out at closing.)

Related:
Not Very Closed Minded, Part 9
Not Very Closed Minded, Part 8
Not Very Closed Minded, Part 7

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