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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    The Front End Is Affronted

    , | Saratoga, NY, USA | Bad Behavior, Crazy Requests, Theme Of The Month

    (I work in a grocery store in the back in the deli. We have telephones in each department to call other departments and customers and for them to call us. In the summer the deli stays open longer for the tourists than the rest of year. It is now fall so we are closing earlier. We are in the middle of cleaning the department. The phone rings and my coworker answers:)

    Coworker: “Hello, deli department.”

    Coworker: *pause before he answers* “We closed at eight.”

    Coworker: *another pause, then:* “No, we currently close at eight.”

    (He hangs up and then several minutes later it rings again. He picks up again.)

    Coworker: “Hello, deli department.” *pause* “No, we do close at eight. We are not open to ten. We are open to eight.”

    (He hangs up and turns to me:)

    Coworker: “It was the same person and I am going to lose it if they call again!”

    (The phone rings a third time and this time I pick it up.)

    Me: “Hello, deli department. [My Name] speaking.”

    Customer: “The other guy told me you close at eight. I know you close at ten.”

    Me: “We used to close at ten. We are currently closing at eight. We were open later for summer but we are now closing at eight.”

    Customer: “You should be open until ten!” *hangs up*

    (The worst part was the customer was an employee from the front of the store!)

    Lacks The Power To Comprehend

    | London, ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Theme Of The Month

    (One morning there is an electrical fire under the city streets that blows out power to the entire downtown core. Our store is completely closed, dark, and the roads are blocked off by the hydro company and firefighters who are tackling manhole fires. People still managed to get to our doors nonetheless. One tries to come in behind our manager as she is returning and locking the door.)

    Customer: “I just need my coffee. Two milk, two sugar, please.”

    Manager: “Sorry, sir, we’re closed. We have no power.”

    Customer: “That’s fine. Just pour the coffee and give me the rest on the side.”

    Manager: “Sorry, but we have no coffee right now and we won’t be open until at least noon.”

    Customer: “How do you not have coffee?”

    Manager:“Because we’re closed. We haven’t had power for three hours.”

    Customer: “Well, can’t you just ask them to turn it on quick?” *points to the city hydro truck and workers on the street*

    Manager: “They said it won’t be back until at least noon.”

    Customer: “Can I just come in and see what you have?”

    Manager: “We have no power, so we can’t use our tills, or sell you anything here.”

    Customer: “I’ll just start going to the other store, then!” *the other store is two blocks down, also without power*

    Manager: “Sure. Have a good day.”

    (The outage lasted about nine hours and knocked out every utility in radius of about 10-15 blocks in the core of downtown, including stores, traffic lights, and even complete road closures due to fires. People still couldn’t comprehend that we couldn’t sell them coffee all day.)

    Really Tee’d Off Over Closing Time

    , | UK | Crazy Requests, Theme Of The Month

    (I work in a bar at my local golf club. We have closed at 7 pm for years now. I’ve just collected the last glasses and pulled the shutters down over the bar apart from the one which allows me to get in and out. I’m in the middle of cashing down the day’s takings.)

    Customer: *at 7:30* “Are you open?”

    Me: *dumbfounded* “No, sir. We closed about half an hour ago and I’m just finishing the last of my tasks behind the bar.”

    Customer: “Well, you should be open for people like me who like to be the last to tee off on the course in the day!” *walks off in a huff*

    Trying To Drive Home The Sale

    | St. Louis, MO, USA | Crazy Requests, Theme Of The Month

    (This store is actually the second store of this chain I have worked at; the first closed down, and this was the very last day for this store, too. The assistant manager has been positioned outside the doors for the last 10 minutes to shoo very last minute customers, since we’re closing the doors about four hours early to begin cataloguing the entire store to get it all packed up. A family of four walks up, and starts to argue with him about wanting to come in to look.)

    Assistant Manager: “I’m sorry, but we’re closing in 10 minutes, for good, and we can’t be open any later.”

    Father: “But we drove three hours across state lines to visit THIS exact store.”

    Assistant Manager: “Then, really, you should have been here earlier today, or earlier in the week, because we’ve been making everyone aware that this store was closing permanently today, at this hour, for months now.”

    Aren’t Enough Hours In The Day To Deal With You

    | CA, USA | Crazy Requests, Theme Of The Month

    (I work in the retail store of a contemporary art museum. The museum and the store have slightly differing hours on Thursdays, meaning the store is open two hours before the rest of the museum. For fire safety reasons, the entry to the museum remains open, with a sign in place informing guests of the hours.)

    Me: “Good morning. Welcome to [Museum Store].”

    Customer: “Thank you. You all were closed yesterday.”

    (The galleries are closed on Wed. The store, however, was open.)

    Me: “Yeah, the galleries are closed on Wednesdays. And they don’t open today until 1 pm.”

    Customer: “Okay.”

    (I watch the customer feign interest in the shelves while trying to stealthily make their way towards the main lobby.)

    Me: “Excuse me. The galleries aren’t open until one. I need you to remain in the store.”

    Customer: “You should have a sign.”

    Me: “We do.” *point to the sign*

    Customer: “Why aren’t you open?”

    Me: “The museum stays open late on Thursdays, so it opens later in the day.”

    Customer: “That’s not what it says on your website.”

    Me: “Actually it does.” *I swivel my monitor around and show her the museum homepage with the hours on the front* “There are hours for the galleries and the store. See? Store open: 11am-8pm. Museum Open: 1pm-8pm.”

    Customer: “Well, you shouldn’t have different hours on different days. I really wanted to see [current exhibition].”

    Me: “Well, we open at one, and I can give you a voucher for half price admission.”

    Customer: “I can’t! I have a plane to catch; I have to go to the airport in an hour. We tried to come yesterday but you were closed!”

    Me: “I’m very sorry about that.”

    Customer: “Is there someone from the museum I can talk to?”

    (She clearly means, ‘someone I can complain to to get special treatment.’)

    Me: “Since we don’t open until one, the staff doesn’t arrive until around 12:30. I can also give you the phone and e-mail address if that’s not convenient.”

    Customer: “Oh, I was just wondering. I’m a friend of [Staff Member].”

    Me: “Well you can certainly call them and see if they can arrange a tour for you today before we open.”

    Customer: “Do you have her number?”

    Me: “I can give you her extension here at the museum.”

    Customer:” No, her mobile. You said she’s not here yet.”

    Me: “I’m sorry; I don’t have access to personnel contact info.”

    Customer: “Well, you’re not very helpful!”

    (The customer left. A few minutes later I heard a banging. I looked into the lobby and saw her yanking hard on the front doors, as if the reason they weren’t opening was because she was not pulling hard enough. She looked at the hours on the door, she looked at her watch, and finally figured it out. I never saw her again)

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