July Theme Of The Month: Great Timing!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

A Low Satisfaction Curve

| Australia | Crazy Requests, Hotels & Lodging

(The hotel I work in is round and the outside wall of each room follows the curve of the hotel. Upon request the guest has been given an early check-in. Not 10 minutes later she comes back down to the desk.)

Me: “Good morning again. Is there something else I could help you with?”

Guest: “Yes. I want another room.”

Me: “I’m sorry. Is anything in particular wrong with your current room?”

Guest: “I don’t like the way the room curves… You know?”

Me: “…I’m sorry, ma’am, but every room curves in much the same fashion.”

Guest: “You should get that fixed.”

A Dally Over A Dollar

| Pittsburgh, PA, USA | At The Checkout, Awesome Customers, Crazy Requests

(I’m in line to check out at an everything-is-a-dollar store. An elderly lady is in front of me, trying to do a return of some fake flowers.)

Cashier: “I’m sorry, but we don’t do refunds. We only do exchanges.”

Customer: “But I was told that I could return these if they were the wrong ones!”

Cashier: “I’m sorry, but we don’t even have an option on the register to do that. I could call a manager for you.”

Customer: “Yes, do that.”

(The manager comes over to talk to the woman as the cashier rings me up. The customer, despite that we’re the only customers in the store at the time, is being quite loud.)

Customer: “These are the wrong color! I don’t need them, and I don’t need $11 of anything else in here! I want my money back!”

Manager: “I’m sorry, but since everything in here is only a dollar, we do not provide refunds, only exchanges.”

Customer: “But that’s not what I was told! I was told I could get a refund, not that I would have to get something else! That’s false advertising!”

(Meanwhile, the cashier has finished ringing me up and has handed me my receipt.)

Me: *in a low voice so the cashier is the only one who can hear me* “It says it on the receipt.”

Cashier: “What?”

Me: “Right here, on the bottom. You have 30 days for an exchange of a product. We do not offer refunds.”

Cashier: *also whispering* “You feel my pain.”

Me: “I used to work in retail. I swear, customers need to pass a reading comprehension test before they try to get around the policies written right on the receipt.”

(At this point, I didn’t notice that the customer had approached behind me while I was talking to the cashier.)

Me: “I swear. Some people think they can get away with anything. It’s $11. Just go buy some candles or batteries or something. You never know when the power will go out. But don’t complain about a return policy that is right there on the receipt in your hand. You have a lovely day, and hopefully that’s the craziest customer you’ll have this month.”

(I turn around to face the customer who’s glaring at me with a bright red face.)

Me: “Have a nice day, ma’am.”

Not In Pole Position

| Salem, OR, USA | Crazy Requests, Extra Stupid

(I work in the ‘sporting goods’ department when a customer approaches me with a fishing pole. He proceeds to hand me the pole and says:)

Customer: “This pole is broken!”

(I look at it and can find no defects, so I ask the customer what is wrong with it.)

Customer: “The eyes on the top part of the pole do not line up with the bottom half.”

(I took the pole and straightened out the top so that all of the eyes were in line and handed it back to him. Needless to say, he was extremely embarrassed…)

Wish They Would Just BOGOF

| Canton, GA, USA | At The Checkout, Crazy Requests, Extra Stupid

(I work in a retail store that almost always has some kind of sale for frames. This particular week we have a ‘Buy One, Get One Free’ deal.)

Me: “Did you find everything all right?”

Customer: *places frame on the counter* “I think this is 50% off.”

(Wanting to double-check just in case there is another deal besides the BOGO, I ask over the headset. A coworker responds saying the only deal we have is the BOGO one.)

Me: “This isn’t 50% off, but it is part of our ‘Buy One, Get One Free’ deal. If you buy two of the same frame, you’ll get one of those for free.”

Customer: “I don’t think that’s what the sign said. But I’ll just go ahead and pay for this one.”

(I finish the transaction, hand her the receipt and she walks back to the frame section. She comes back with the sign that was hanging up back there.)

Customer: “This sign says ‘Buy One, Get One Free.'”

Me: “Right.”

Customer: “Why did you tell me it was ‘Buy One Get One 50% Off?'”

Me: “I didn’t. I said it was Buy One, Get One Free.”

Customer: *brought up another of the same frame* “Well, I want this one for free.”

Me: “Okay, well, I’ll have to treat your first frame purchase as a return, and then ring both of the frames up in a new transaction for you to get the deal.”

(As we were walking to the register, she was mumbling under her breath about how I told her the wrong deal and how ridiculous it was that she just can’t walk out with the second frame. I finished the return and the new transaction, told her to “Have a good day,” and she snatched the receipt and walked out without a word.)

The Refund Is Complimentary

| USA | Awesome Workers, Crazy Requests, Money

Customer: “I don’t like my free gift; it looks cheap. I want to return it.”

Customer Service Representative: “I am sorry to hear that. However, it was a complimentary gift. It was included free of charge.”

Customer: “It’s just ugly! It is a piece of crap. I don’t want it. I want a refund.”

Customer Service Representative: “If you wish to return it you will have to ship it back at your own expense. As I said, it was complimentary. BUT, I guess if you want to continue insulting it, it will negate the compliment. Be as rude to it as possible. Problem solved. Consider yourself refunded. Have a nice day!”

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