November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

End Credits Gets You Know Credit

| Petaluma, CA, USA | Crazy Requests

(The movie has just ended and the only couple in attendance stay in their seats and continue watching the credits. Note: we only show one movie per night, so when it’s over we try to hurry and clean up so we can leave. For some reason the credits stop about five seconds early.)

Customer: “Excuse me! Why were the credits just cut off? That’s not where they were supposed to end and that was a beautiful song!!”

Me: “Um, I’m sorry, ma’am. The projector runs until the movie is over, so I think that’s where the reel ended.”

Customer: “No, it isn’t! I’m a musician and that was a beautiful song and I’m going to talk to the owner about what you guys did tonight! That was so rude to such an amazing work of art!”

Me: “Again, ma’am, I’m very sorry. I can see why you’re upset but I really think it was just the projector.”

Customer: “Well, I’m still mad about it. And the ventilation system in here is too loud! I could barely hear the movie! And these carpets are getting so worn; you really need to replace them!”

Me: *as couple walks out* “Yeah, I’m the janitor but I’ll get right on ordering new carpeting…”

(Afterwards my supervisor thanked me for getting rid of her and apologized because it was him who cut the credits short thinking it would make them leave sooner. Oops!)

Exempt From Reality

| CT, USA | Bad Behavior, Crazy Requests, Money

(I work at a store that has tax-exempt status, and we welcome people to use theirs if their business is as well. We do require an actual copy of the permit as proof, though.)

Me: “All right, the total is $21.27.”

Customer: “$20. I have tax-exempt.”

(Customer hands me a piece of cardboard with the numbers written on it.)

Me: “Sir, I can’t accept this.”

Customer: “Why not?”

Me: “Our finance department requires that we submit a copy of the actual permit with the receipt.”

Customer: “Well, it’s at my store!”

Me: “I’m sorry, there’s nothing I can do.”

Customer: “You have to keep yours here. How do you people do it?”

Me: “We make a copy of it.”

Customer: “Well… [Similar Store] accepts this!”

Me: “Every store is run differently. We need an actual copy.”

Customer: “Whatever. Just give me my change. I’ll be back tomorrow with a copy and you can give me my $1.27 back.”

Me: “Uh… I can’t do that.”

Customer: “Why not?”

Me: “Because me just handing you money from the register is illegal.”

Customer: “I’ll be back tomorrow for my money.”

(The manager walks up after he leaves.)

Manager: “You handled that well.”

Me: “What do you want to do if he comes back?”

Manager: “If he actually shows up, I’ll give it to him… all in pennies.”

(The customer never came back.)

About To Get Charged With Battery, Part 6

| Pasadena, MD, USA | Crazy Requests

(A customer comes up to my register with store brand mid-grade car battery.)

Customer: “This battery is no good. Can I upgrade to [high quality battery]?”

Me: “Sure thing. Let me grab that for you.” *I set up the exchange, and ring up to new battery* “All right, since you are moving up in batteries there is a price difference. Your total comes to $11.53.”

Customer: “Why? It should be free, because the old one was bad.”

Me: “Well, sir, if you want a free battery then we can do a defective exchange and you can have to the same battery that you already have… or you can pay the $12 and upgrade, but since you have made it clear that you wish to have the better product then I’m afraid you have to pay the 12 bucks. It’s just like going to a car dealership. They won’t just give you a BMW because the Toyota they sold you broke down.” *customer sulkily pays and leaves*

About To Get Charged With Battery, Part 5
About To Get Charged With Battery, Part 4
About To Get Charged With Battery, Part 3

Totally Checked Out

| GA, USA | Crazy Requests, Money

(I am working on the customer service desk; we cash payroll and tax return type checks. The phone rings.)

Me: “Customer service, how may I help you?”

Customer: “Yeah, I just got my state tax refund check. How much do y’all charge to cash checks?”

Me: “It’s $3 up to $1,000; after that it’s $6.”

Customer: “Oh, well, see, my check is only $4… How much do you charge for that?”

Me: “It’s still a $3 fee. I’m sorry.”

Customer: “Can I give you the $3 in cash, so it doesn’t come out of my check?”

Me: “Uh… it’s… gonna automatically take it out. You’re probably going to be better off finding a bank to cash it.”

Customer: *huff* “Fine.”

The Maine Reason For Coming

| San Rafael, CA, USA | Bad Behavior, Books & Reading, Crazy Requests

(As a smaller bookstore, we do not have many books on hand and encourage people to call our store number to see if we have the book they desire. When we do have the book, we hold it behind the register for them until they come in; when we don’t happen to have the book, most people are very forgiving and understanding.)

Woman: “Hi, do you have any travel books on Maine?”

Me: “Let’s take a look!”

(I walk her over to our travel section. Unfortunately, there are no books on Maine. I try to make my disappointment obvious the customer.)

Me: “Darn. I’m really sorry, but we don’t seem to have any books on Maine!”

Woman: “Well. That’s really too bad.”

(I walk back toward the register with her.)

Me: “No, really, I am very sorry. I know how frustrating it can be to come in and see that we don’t have a book.”

Woman: “Well, I drove down here, put money in the meter, and walked in here, only to find out that you don’t have what I’m looking for.”

Me: “Ma’am, as I said, I really am truly sorry.”

(The woman proceeds to repeat how inconvenienced she’s been because she paid for a parking meter and storms off. My manager walks up to me.)

Manager: “What was that all about?”

Me: *after explaining* “Let’s just say she wasn’t thrilled about paying for parking.”