Featured Story:
  • Always Time For A Rhyme
    (2,226 thumbs up)
  • Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Justice Is Music To My Ears

    | MO, USA | Bad Behavior, Crazy Requests

    (I have been employed at this store for maybe two weeks and haven’t learned the antiquated computer system for instrument rentals yet. A customer comes in and asks for a used instrument to rent monthly. I go down into the catacombs, pick out the best quality one [as I was trained to do] and come back up after about five minutes. I input her stuff into the computer, and can’t get it to print correctly.)

    Customer: “I’m getting really tired of waiting.”

    Me: “I’m sorry, ma’am, this is my first time doing a monthly contract and I’m not sure—”

    Customer: “I would have loved to have been there for your job interview. What, are you related to someone?”

    Me: “Pardon?”

    Customer: “I mean seriously, are you working this job to get through DeVry? Just print the d*** contract.”

    Me: “I’m trying to, ma’am, but—”

    Customer: “It took you so long to get back up from the basement because you got lost, right?”

    (She continues this tirade for the next five minutes as I keep trying – and failing – to print her contract correctly. Finally, my boss walks out of his office.)

    Boss: “Ma’am, we won’t be renting you this instrument today. You should go.”

    Customer: “Excuse me?”

    Boss: “Believe it or not, [My Name] is worth more than a clarinet, and based on how you’ve treated him, I can only imagine the horrible stuff you’d put a clarinet through. You should go.”

    Customer: “Well, if this MORON actually had two brain cells—”

    Boss: “This moron has read more books than you have sentences. Please leave.”

    Customer: “Fine, I’ll go, but I’m going to tell all my friends not to come here.”

    Boss: “The way you treat people? You don’t have any friends. Goodbye, and don’t come back.”

    (She storms out, as I stand flabbergasted.)

    Boss: “I’d rather close than serve customers like that.”

    (Best. Boss. EVER.)

    Can’t Keep Account Of The Year

    | NB, Canada | Crazy Requests, Hotels & Lodging, Time

    (I work at the front desk of a hotel and I take a call.)

    Customer: “Yes, I’d like to make a reservation for this Monday for three rooms.”

    Me: “Absolutely! Have you stayed with us before?”

    Customer: “Yes, I have, and I am set up with a direct billing account as well. It’s under [Company Name].”

    (I search but find nothing in the system for this company.)

    Me: “Hmm, I can’t seem to find you here. Have you stayed with us recently? As in, the last 12 months?”

    Customer: “Ugh, YES! Why does this happen every time I make a reservation with you all?! We were here a couple months ago and we went through this same ordeal and I’m not re-sending any information!”

    Me: “I’m sorry, ma’am, I’ve probably just spelled it wrong. [Company Name] is an acronym, yes? I’ll find it one way or another.”

    Customer: “You’d better!”

    (I look under every possible spelling of the name and find nothing. I attempt to find her most recent reservation, hoping that the company profile info is attached to it but find nothing at all. The entire time she is sighing heavily and telling me how angry she is with our company for never having her account on file.)

    Customer: “This is unacceptable! Every time I call you guys I have to re-send all the information! I keep telling your manager to keep my account open until further notice. Yet you people keep closing my account. This is unbelievable!”

    (I know for a fact this is not the case. Our system is set up to automatically delete any profile or account after 12 months of inactivity due to the large volume of company accounts we have being created all the time. Also, we can only access accounts created at our own hotel, not others within our chain. I try gently to explain all this but she insists none of this applies to her situation.)

    Customer: “Ugh, fine. Just make sure I have three rooms, all under [Customer] for Monday at the corporate rate. I should get them free though for all this trouble! Is your pool actually working this time?”

    Me: “Um… yes, of course. Everything here is always in good working order.”

    Customer: “Well, it wasn’t the last time! The pool was out of order the entire four days we were there. My employees asked me to make sure it was working this time. Also the time before that the restaurant was closed for renovations. You guys just don’t seem to be with it, EVER!”

    Me: “Are you absolutely certain that the last time you stayed here the pool was out of order?”

    Customer: “Yes.”

    Me: “You never stayed here after that time, and the restaurant was definitely closed the time before that?”

    Customer: “Yes, why? Am I being compensated now?”

    Me: “Okay… Ma’am, I think I see the problem here and I know why you’ve had to reopen your account with us. Our pool was out of order two and a half years ago. We did some major renovations to prepare for the summer season. That is nearly 30 months ago which is much more than 12 so the system definitely would have deleted your AR account and company profile.”

    Customer: “Well, I didn’t realize it was so long ago. Well, fine! But the time before that was just a couple months…”

    Me: “Also, we don’t have a restaurant. The only hotel in the our chain in this province that has a restaurant is in [Major City Four Hours Away]. I remember they had a kitchen fire around Halloween 2011 and had to close for a few weeks for repairs. We wouldn’t have been able to access your profile or account at your next visit. ”

    Customer: “Uh…”

    Me: “Hey, at least we know this wasn’t the result of our employees incompetence though, right? Would you like our fax number so you can forward us your information to set up an account and profile?”

    Customer: “Yes. Yes, but you should have been clearer! It felt like we were just there, and how should I know 12 months is less than two years?”

    Me: “There are 12 months in a year—”

    Customer: “YOU SHOULD HAVE A RESTAURANT!” *click*

    A New Form Of Pest Control

    , | UT, USA | Crazy Requests, Food & Drink

    (I am working at a popular fast food restaurant on a weekday. We are not extremely busy, but did have a fairly large drive-thru line. A man comes into the dining room and places his order wearing his work uniform. He is the only person in the dining room but he only waits about three minutes before coming to the counter to complain.)

    Customer: “I have been waiting for my order for f***** ever, and want to speak with your manager, and I want my meal for free.”

    (The manager comes over after hearing the customer.)

    Manager: “How can I help you, sir?”

    Customer: “I’ve been waiting here for f****** ever, and I expect my food now, and I expect it for free.”

    Manager: “I’m sorry but we serve on a ‘first-come, first-serve basis’ and have a long line in the drive-thru. I can give you a discount on your order, but we can’t give it to you for free.”

    Customer: “Your corporate offices are going to hear about your s**** service and you’ll be fired.”

    (The customer storms out and I ask my manager what happened. He said this customer comes in about once a month to do this, but never wore a uniform before. It turns out the customer worked for a pest control company which our restaurant uses for routine sprays around the building. My manager calls the number on the customer’s uniform and tells them what has happened and that we’ll be using a different service from now on. A couple of days later the customer comes in again.)

    Me: “Hello, sir. How can I help you?”

    Customer: “I’m very sorry for how I acted the other day. Will you call my boss and ask them if I can have my job back?”

    Complaining To Have Nothing To Complain About

    | MI, USA | Crazy Requests, Food & Drink

    (At the restaurant all ‘extra’ items are served on the side, such as lemons for water or extra dressing, as well as a few of the sides. One of the customers has ordered a water with lemon, and this occurs after I set down her glass.)

    Customer: “I said I wanted water with lemon. Why are you incapable of doing anything right?”

    (I set out down the dish of lemons that was on my tray with the remaining drinks.)

    Customer: “Oh, usually people forget them.”

    Me: “Okay, well, are you ready to order?”

    Customer: “Yes, I will have [Food], with a side of ranch, ketchup, and [several other extra items]. And you better not forget anything, I am so tired of having to ask six times for everything.”

    Me: “I won’t forget anything.”

    Customer: “Yeah, right; you people always forget something.”

    Me: “Okay, I will do my best.”

    (Since it this is a larger table, when the food is finally ready it takes three servers to carry out the food. I set the customers food down first.)

    Customer: “Where is my ketchup, ranch, and [several other items]? I knew you would forget them. You are completely worthless!”

    Me: “I have them but they are on the next few trays.”

    (I gesture to the two servers behind me waiting with the rest of the order.)

    Customer: “No, it’s not. You’re just making excuses for your incompetence.”

    (The customer continues to yell at me the entire time I am passing out the food while watching me to be sure I don’t sneak back to get items that I forgot. After I am done I look at the customer.)

    Me: “Is there anything else you need?”

    (The customer looks at the food and starts to pout. Her husband, who has been silent this entire time, finally speaks, obviously somewhat annoyed.)

    Husband: “Well, I don’t think she forgot anything did she, honey? It looks like she brought everything you wanted.”

    Customer: “Well, yeah, but she only got everything so that she could make me look bad.”

    (The customer did not say another word the rest of the time the were there. Instead she just glared angrily at me!)

    Actions Are Totally Out Of Order

    | Wichita, KS, USA | Bizarre, Crazy Requests, Health & Body

    (It is near the end of my shift and I am cleaning the bathrooms in my section. The only event currently going on is being held at the other end of the building; there are two other sets of bathrooms and several closed doors between the event and my area. Nonetheless, out of habit, I have put up the “CLOSED FOR CLEANING” sign in the doorway of the women’s bathroom. It’s a bright yellow sign, on a bright yellow safety bar, that is at chest level so that people can’t just walk underneath it. I have just finished cleaning the mirrors and sinks. As I turn away from the mirrors, a woman walks in.)

    Me: “Oh, I’m sorry, but this bathroom is closed.”

    Woman: “What? Why?”

    Me: “Because I’m cleaning it.”

    Woman: “Well, you should have a sign up!”

    Me: “Uh, I do. Right across the doorway”

    Woman: “Well, that doesn’t apply to me! I have to go!”

    Me: “Are you with the group on the other side of the church?”

    Woman: “YES! Now let me use the bathroom!”

    Me: “Ma’am, you would have had to pass by two other bathrooms on the way down here. Those were much closer to your event.”

    Woman: “I wanted to use this one!”

    (My bathrooms aren’t that special; they’re the oldest bathrooms in the building. The ones by her event are much nicer and had been renovated only a year ago. One toilet in my bathroom is also out of order, while we wait for a back-ordered part to come in.)

    Me: “All right, fine.”

    (She tries to go into the stall with the big ‘OUT OF ORDER’ sign. The stall is locked AND taped shut, since people had been ignoring the sign most of the week and unlocking the stall. Thus far, the tape had deterred them.)

    Woman: “Why can’t I get in here?! I want in! I have to go!”

    Me: “Ma’am, that stall is out of order. The toilet doesn’t work. That’s why there’s a sign and the door is taped shut. There are seven other stalls that are just fine.”

    Woman: *huffing* “FINE!”

    (I go out to my cart to take inventory of what I need to restock before I leave, while I wait for her to finish. A few minutes later, she comes barreling out, knocking my sign out of the doorway.)

    Woman: “Your toilet is broken!” *storms off down the hall*

    (I rolled my eyes, put the sign back, and went to clean whichever toilet she used, figuring she had probably gotten the one with the finicky flusher. She hadn’t. What she had done was unlock the out of order stall and ripped the tape down… and then ripped down the out of order sign, tossed it in the toilet, and urinated and defecated on it. I had to call my shift supervisor down to turn the water back on to that toilet so I could clean it, which left me with a flooded floor from the huge leak that had necessitated closing that toilet in the first place.)

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