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  • Customer Service Is Over(reaction)
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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Not So Sweet On The Sweet Chili

    | Australia | At The Checkout, Crazy Requests, Food & Drink

    (I work at a popular sub shop that makes sandwiches in front of customers to their liking. I am serving a woman and everything is fine until we get to the last few steps.)

    Me: “And would you like any sauce on that?”

    Customer: “Just a little bit of sweet chilli, please.”

    (I put one thin line of sweet chilli sauce on her sub.)

    Customer: “No, that’s too much!”

    Me: “I’m sorry, I can wipe some off or remake your sandwich for you if you like.”

    Customer: “No! You should have listened to me to begin with! When I ask for a little bit, you don’t drown the thing in sauce! I have a f***ing stomach ulcer. That’s why I can’t have much! Just forget about it!”

    (The customer storms off, muttering about how stupid I am and how I ruined her sandwich. I turn to my coworker, who witnessed the entire ordeal.)

    Me: “If she has a stomach ulcer maybe she shouldn’t order it to begin with!”

    Mismanaged The New Management

    | Edmonton, AB, Canada | At The Checkout, Bad Behavior, Crazy Requests, Money

    (Our small store, previously belonging to a large chain, has been bought out by a smaller chain. Most customers are aware of it and acknowledge the changes.)

    Me: “And your total is [total]. Will that be everything today?”

    Customer: “Aren’t you going to take my loyalty card?”

    Me: “Sorry, but as we’re no longer owned by [Previous Chain] and [New Chain] doesn’t have cards, we’re not accepting any of them.”

    Customer: “Well, I NEVER! What AWFUL customer service this is. How on EARTH is anyone supposed to know that this store changed owners?”

    Me: “You walked in the front doors under a banner proclaiming the new name, with a cart labelled with the new name, buying brand products of the new chain while passing by dozens of posters explaining the changes, and are now standing in front of me, while I’m wearing the new store uniform, holding a flyer with the new store name.”

    Customer: “Well, how was I supposed to know?!”

    Not Chickening Out Of Saying The Right Thing

    | NJ, USA | At The Checkout, Crazy Requests, Food & Drink, Health & Body, Liars & Scammers

    (I am waiting in line at a local place that’s known mostly for its hot dogs and unbelievably spicy buffalo wings. All of a sudden a customer comes storming into the place, literally shoves several people aside from the line and slams a take-out container on the counter.)

    Customer: “I DEMAND TO TALK TO THE OWNER RIGHT NOW!”

    (The man behind the counter working the fryers and grills turn around.)

    Owner: “Yes, ma’am, how can I help you?”

    Customer: “I didn’t say some stupid fry cook. I said the owner of this place, the woman!”

    Owner: *points up to the wall of pictures she’s standing next to* “That would be me in every one of those ceremonies and events up there. This place is called [Restaurant] because I named it after my daughter. Now, how can I help you?”

    Customer: “You tried to POISON ME! I ordered the veggie bites and the fried cauliflower, and there was CHICKEN IN THERE!”

    Owner: “Oh! I’m terribly sorry ma’am. There must have been some kind of accident. I would be happy to replace—”

    Customer: “OHHHH, no. I’m not letting you off that easily. I could have DIED! I want some kind of compensation!”

    (After witnessing this overreaction from the customer, I have had enough:)

    Me: “All right, I’m sick of this. You storm in, shove three people out of the way including an older woman half your size, you insult the owner of the place to his face, he STILL offers to replace your food, and then you demand he give you more money back!?”

    Customer: “I COULD HAVE DIED!”

    Me: “Not unless you’re the first reported case of CHICKEN ALLERGIES, or you just swallow everything whole and can crush broccoli on the way down but not a chicken nugget! Let it go, python-lady!”

    (At this point the rest of the people there burst out laughing, including most of the staff. The customer storms out.)

    Owner: “THANK YOU! I don’t like being rude to customers no matter what, but she was totally out of line! What were you getting? It’s on the house.”

    Me: “Ah, don’t worry about it. I just better not find any fried cauliflower in my chicken nuggets!”

    The Sport Caught Her Short

    | MN, USA | Crazy Requests, Family & Kids

    (I work at a popular athletic clothing/sports equipment store.)

    Customer: “Excuse me, miss? I need some spandex shorts for my daughter. She’s joining volleyball.”

    (I am excited to help because it’s my favorite sport.)

    Me: “Of course! Let’s choose a color first. Black is the norm, but we also have red, a bunch of blues, and some lovely patterned ones.”

    Customer: “I’m just looking for black.”

    Me: “Sure. Does it matter what brand?”

    Customer: “I don’t think she’d care. What lengths do you have?”

    Me: “Two inches, three inches, and five inches are the regular lengths. We also have seven inches, but those are usually seen as too long.”

    Customer: *flabbergasted* “Only seven inches?! She’ll look like a whore!”

    Me: “Ma’am, five inches is quite enough cover. It’s about the same length as denim shorts. Seven inches goes a bit past the middle of the thighs.”

    Customer: *getting angry* “It doesn’t matter! They’re too short and tight!”

    Me: “No disrespect, ma’am, but have you considered signing your daughter up for a sport with a uniform that doesn’t include tight shorts? Like soccer, or basketball, maybe?”

    Trying To Go Beyond Beyonders

    | USA | Books & Reading, Crazy Requests, Family & Kids

    (I’m working in the kids’ section of our bookstore.)

    Customer: “Hi, I’m looking for the fourth book in the ‘Beyonders’ series.”

    Me: “Oh, well, ‘Beyonders’ is a trilogy.”

    Customer: “Okay. Do you have the fourth book?”

    Me: “It’s a trilogy, so there isn’t a fourth book. But I can show you some of the other books by that author. He’s pretty popular!”

    Customer: “No, my son wants the fourth book of the Beyonders, not something else. Can you order it for me?”

    Me: “No, because there isn’t a fourth book.”

    Customer: “My son SAID he wants the FOURTH BOOK. Just show me where they are and I’ll find it myself.”

    (I show her where the three books are. After combing through the shelf for five minutes, the woman leaves empty handed and angry.)

    Customer: “I’ll just order it online!”


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