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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Juggling Orders In Disorder

    | VA, USA | Bad Behavior, Crazy Requests

    (I’m on the phone taking an order for a catered event. A customer approaches the counter. Despite my other coworkers who are mostly unoccupied, the customer seems intent on getting my attention, and the customer on the phone won’t let me get a word in to ask her to hold for a second.)

    Counter Customer: “Excuse me! I need you!”

    Me: *trying to get the attention of another worker* “Someone will help you in a second.” *to the phone* “I’m sorry, could you repeat that last part, ma’am…”

    Counter Customer: “No! I need you to help!”

    Me: *points to phone* “I’m helping another customer right now. Someone will be right over.”

    Counter Customer: “NO! YOU HELP!”

    (At this point, I turn away to take the order on the phone. Suddenly, the customer comes behind the counter, snatches the phone from me and hangs it up.)

    Counter Customer: “You help me NOW!”

    Me: *exasperated* “Please go back around the counter, ma’am. What was it you needed?”

    Counter Customer: “I didn’t get a cup for my drink. ”

    (After sending her on her way, I call the other customer back.)

    Me: “I am so sorry about that we got disconnected, ma’am. How many people are you serving again?”

    Phone Customer: “I think I’m going to take my business elsewhere. It was very rude and unprofessional of you to hang up on a customer. If you didn’t want to take my order, you could have just said!” *click*

    The Appliance Of Defiance

    | NV, USA | Crazy Requests, Technology

    (I am 32 years old, and have approximately 16 years of customer service experience in various fields. While working as the appliance manager at a well-known nationwide retailer, I am speaking with a customer about the protection plan we sell as an extra add-on option and he seems to get a little confused as to the products and services we offer.)

    Me: “Everything we sell that has a motor is eligible for some form of extra protection agreement that can be purchased separately and works concurrently with the manufacturer’s warranty.”

    Customer: “What all does it cover and how much does it cost?”

    Me: “Well with fridges it would cover parts and labor for the term of the agreement and if for some reason the unit completely fails, it would cover the value of the unit towards replacing it as well as money for the food that is lost inside the unit. The price of the plan varies based on the model of appliance you buy.”

    Customer: “What do you mean, it varies? It should be a flat rate for all units.”

    Me: “Well, there’s a higher cost for a fridge with an ice maker and/or water dispenser than there is for a fridge that doesn’t have those features.”

    Customer: “Right, so those units should have a cheaper protection plan, right?”

    Me: “… um, right.”

    Customer: “So what do you mean when you say it would cover the value of the unit towards replacing it?”

    Me: “Well if you buy a $2000 fridge and that fridge dies, you would get $2000 towards purchasing a replacement fridge. Then you just come in and select a new unit.”

    Customer: “What? Well, that’s absurd.”

    Me: “I don’t understand; why is that absurd?”

    Customer: “Well, if my iPhone dies then Apple just sends me the newest model available as a replacement and I don’t pay anything!”

    Me: “That may be but appliances are quite a bit different from cell phones, especially refrigerators.”

    Customer: “That shouldn’t matter; whatever is the newest model should automatically get sent to the customer’s house if the old one dies. That’s what’s called customer service.”

    Me: “And what if, in the time you have the fridge, you decide that your next one will be a different style? Or you want a different size? Or you’re remodelling your kitchen and you want a different finish?”

    Customer: “Well then they should be able to anticipate customer needs and make a new model that will appeal to everyone.”

    Me: “…”

    Customer: “Maybe you’re not high enough in the food chain to understand this concept. After you get a little experience in customer service and start making adult purchases, you’ll understand.”

    Look Out For The Always Looking, Part 2

    | UT, USA | Bad Behavior, Crazy Requests

    (We close early at 5 on Sundays, which usually throws some customers who assume we are open until our regular time. Most customers get the hint when the lights automatically dim at closing and the music is turned off. Sometimes, however, customers still don’t get the hint. A couple and their young daughter walk in at 4:55 and begin shopping around. By 5:20, they are the only ones left in the store and seem to have no idea that we’re closed. I decide to go up to them to see if they need any help.)

    Me: “Hi, can I help you guys find anything today?”

    Customer: “Nope, we’re finding everything all right, thanks.”

    Me: “Okay, great! Just so you know, we are closing soon, so just let me know if I can help you find anything.”

    Customer: *brushing me away* “Uh-huh, thanks.”

    (About 15 more minutes pass. The store is recovered immaculately and the closing team is literally just waiting for these customers to check out so we can close the last register and go home. I decide to try one more time.)

    Me: “Are you three still doing all right?”

    Customer: “Yeah, we’re doing fine. Just looking around still!”

    Me: “Okay…”

    (At this point, the family begins to head to the dressing room to try clothes on. I’m beginning to get pretty annoyed and impatient, so I turn to my coworker.)

    Me: “[Coworker], what time is it?”

    Coworker: “It’s 5:40.”

    Me: *sighing* “Guess we’re not going home any time soon.”

    Customer: *turns around cheerfully surprised* “Oh! By the way, what time do you guys close?”

    Coworker: “We actually closed at five.”

    Customer: “Oh, silly me! We’ll get going now.”

    (The family ended up using a rewards points coupon which covered pretty much their whole purchase, meaning the store made no money off of them and there was no benefit to having them in the store so late.)

    Can’t Keep Count Of The Account

    | FL, USA | Crazy Requests, Extra Stupid, Technology

    (This customer is part of a rewards program for the store and calls in immediately yelling with a list of complaints. He eventually says his main concern right now is that he got an email saying his password was being re-sent on the site and he didn’t want it to be.)

    Me: “Okay. Well, I can delete your registration and give you your account number which you can use to create a new registration with the same account, so all your info will still be there.”

    Customer: “I don’t have time for all of this or to go online. Can’t you just fix my password for me and I can hang up while you do it.”

    Me: “I’m sorry, sir. It is against privacy laws for me to know your password. I cannot do that.”

    Customer: “Then get me someone who can. Do you know how many accounts and passwords I have? If I have to do this all the time how can I live?”

    When You Know It’s Time To Re-Tire

    | Boston, MA, USA | Crazy Requests, Extra Stupid, Transportation

    (My car has suddenly died with no warning, and I manage to get it pulled to the side of the road before I lose momentum. I call AAA to request a tow, and, since it’s absolutely pouring and I’m on a street running through a park (no houses or shops), I sit in my car while I wait – for over an hour and a half. When the driver shows up, it’s the same guy who always comes to haul my car away when it misbehaves (now four times in three years), so we joke with each other a bit.)

    Driver: “Man, if I’d known it was you sitting here waiting I would’ve told the last lady she could suck it!”

    Me: *surprised* “Why? What was wrong with her car?”

    Driver: “She called it in as multiple flat tires, and when I got there, you know what it was?”

    Me: “No…?”

    Driver: “They were just really bald and she was afraid to drive it in this rain! She had me tow her home!”

    Me: “Let me guess. Luxury car.”

    Driver: “Got it in one.”

    (So, lady who wasted that guy’s time and made me even later for work, may you have an actual problem someday and have to wait – and wait – and WAIT!)

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