Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

For You, We’re Always Closed, Part 3

| Foley, AL, USA | Crazy Requests, Holidays, Theme Of The Month

Me: “Customer service. How may I direct your call?”

Customer: “Is this [Hardware Store]?”

(I’m slightly confused, as to call the store you have to go through a menu and press certain numbers to actually get customer service, so it should be very clear that we are [Hardware Store].)

Me: “Yes, Ma’am.”

Customer: “Oh. Well, your automatic thingy didn’t say so!”

Me: “Oh, um… okay. Is there anything I can help you with?”

Customer: “Yes! I was really surprised to hear you’re closed on Thanksgiving!”

Me: “Yes, Ma’am. We’re very happy to spend the day with our families.”

Customer: “Your families? So you’re closed? What if MY family needs to buy something? Your family isn’t more important than mine! When you work in a store you should know you can’t have a family!”

Me: “Ma’am, what exactly would you have to buy from [Hardware Store] on Thanksgiving Day?”

Customer: “Well… well, I don’t know, but you should be open anyway! Just in case!”

Related:
For You, We’re Always Closed, Part 2
For You, We’re Always Closed

The Situation Is Unraveling And Unwrapping

| Gulf Shores, AL, USA | Crazy Requests, Theme Of The Month, Wild & Unruly

(We offer gift wrapping where I work. Customer #1 has had her gifts wrapped BEFORE she purchases them, so I have no idea what she’s buying. She goes to get one of each item from the shelves. Instead of bringing all her items up at once, she proceeds to get them one piece at a time and insist that each one is ringing up wrong, even when they aren’t. Meanwhile, a customer comes up behind her.)

Me: “Sorry, we’re just waiting a bit.”

Customer #2: “Oh, it’s fine.”

(Customer #1 comes up with another shirt. I ring it up and, again, she argues about the price. It’s only a dollar difference so I just give it to her.)

Customer #1: “Wait! How the h*** am I supposed to know what I bought? How do I know what is in each box?”

Me: “I have no idea, Ma’am.”

Customer #1: “Well, you’re just useless, aren’t you? Void me out! I’m going to unwrap all of these, have them rewrapped, and then buy them!” *turning to Customer #2* “God, can you believe the people they hire here?””

Customer #2: “Honestly, I can’t.”

(Satisfied, Customer #1 moves down the counter and starts angrily unwrapping presents. Customer #2 puts her stuff on the counter, and in the process drops a candle.)

Me: “Oh! Did that break? You can get another one.”

(Customer #1 mutters something about me giving her a hard time and being too nice to Customer #2.)

Customer #2: “Oh, no. It’s fine.”

(Customer #2 places her candle on the counter, and I continue ringing her things up. As I start to ring up her jacket, I pull out the coat hanger and accidentally drop it. It hits Customer #2 in the chest.)

Me: “Oh, my God. I am SO sorry!”

Customer #2: *laughing* “Oh, I see how you are! I drop something in your floor, and you assault me!”

Customer #1: “Oh, my God! I saw everything! I’ll be a witness if you want, and you can sue her for all she’s worth.”

Customer #2: “Are you serious?”

Customer #1: “Absolutely. You can HAVE her job.”

Customer #2: “And have to deal with jerks like you all the time? Uh, no thanks!”

(Customer #1 storms off.)

Customer #2: “Thank God, eh? As I was saying, I can’t believe that [Retail Store] managed to find such a patient employee!”

Paging All Psychics To Aisle Three

| USA | Crazy Requests, Theme Of The Month

Customer: “Hey! I need help finding a product.”

Me: “What are you looking for?”

Customer: “I saw it on a commercial and know your store sells it.”

Me: “Is it a beverage, food, or cleaner? Can you describe it or what kind of package it came in or the color of the package?”

Customer: “I have no idea, but I know your store sells it and I want it now!”

Credited Childsplay

| USA | Crazy Requests, Family & Kids, Theme Of The Month, Top

(I work for a service that answers phones for TV commercials. One commercial in particular is giving us all fits! It is for a cup that freezes sweet liquids into slush-ice. The kids have been calling in, in DROVES, trying to get one. The offer is to be paid with a credit card and you have to be 18 or over to get it. This caller sounds like a five year old.)

Me: “Thank you for calling for [Cup Product]! How may I help you?”

Caller: “Yeah. I wanna [Cup Product] thing.”

Me: “Ma’am, do you have a credit card?”

Caller: “Yeah. It’s 123456789.”

Me: “I’m sorry, but that is not a card number. How old are you?”

Caller: “Uh… I’m a hundred.”

Me: “Ma’am, please get your mommy to come to the phone. If you want a [Cup Product], you have to have an adult with a credit card.”

Caller: *getting crafty* “Uh, well, I already ordered it an’ used my Mommy’s—uh, my card. So, you can send it. Okay?”

Me: “Now look, honey… You need to have an ADULT come to the phone. Go get someone older.”

Caller: “Okay.”

(There is the sound of the receiver being put down, then instantly picked up again. I hear the same voice, now pitched much lower.)

Caller: “Hello? This is my Daddy. Please send me the [Cup Product] thingy, please!”

Makes You Want To Hit The Bottle

| CT, USA | At The Checkout, Crazy Requests, Theme Of The Month

(I am bagging groceries for an elderly woman.)

Customer: “Now, don’t forget to pack those bags light, young man. I can’t carry like I used to.”

Me: “Of course, ma’am. No problem.”

(I have packed all her groceries in plastic bags, handing her each one over the counter.)

Customer: “Young man! This bag is way too heavy! Please repack this.”

(I look inside. There is a single two-liter bottle of soda in there.)

Me: “Um, ma’am, I can’t split a bottle of—”

Customer: “Just do it!”

(I shrug, take the bottle out of the plastic bag, put it in another identical plastic bag, and hand it back to her.)

Customer: “Ah, see? That’s much better. Why couldn’t you do that the first time?”

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