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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Emotional Blackmail Was Worth A Shot

    | Townsend, TN, USA | Crazy Requests, Health & Body, Pets & Animals, Tourists/Travel

    (I own a kennel which provides both boarding & grooming services. I answer the phone:)

    Me: “Good morning, [Kennel]. May I help you?”

    Caller: “I need to board my dog. We’re here on vacation.”

    Me: “Very good. What dates would you like to board your dog?”

    Caller: “We need to bring her in today. We wanna go to Dollywood!”

    Me: “We do have space for her, but we require proof of vaccinations: rabies, the distemper shot, which includes several other vaccines in it, and also bordetella, which is kennel cough.”

    Caller: “WHAT?! We don’t have that with us! You HAVE to take our dog!”

    Me: “I’m so sorry, but we’re required by law that every dog has to have current vaccinations. It protects not only your dog, but all the other dogs here as well. You could have your vet call us and confirm that your dog is protected. If you don’t have a vet, I can give you the number of several veterinary practices near you, and they can administer the needed shots today.”

    Caller: “NO! You WILL take our dog! You don’t want to make my children cry!”

    (I can then hear the woman talking to her family:)

    Caller: “This mean woman just told me that she won’t let you go to Dollywood! She’s going to ruin our vacation!”

    (I can then hear wailing (as if on cue) from several children.)

    Caller: “Now look what you’ve done! You made my children cry! I hope that makes you happy! Now are you going to take our dog or are you going to ruin our vacation?!”

    Me: I’m sorry, but without proof of vaccinations, I can’t take your dog.”

    Caller: “Well f*** you! You ruined our vacation!” *hangs up*

    Me: Well, all righty then!

    Has No Reservations With Her ‘Babies’

    | Wales, UK | Crazy Requests, Pets & Animals, Tourists/Travel

    (As part of the tourist information service, we offer to arrange accommodation for visitors. Mostly these people turn up on the day, but occasionally we do get a few phone calls ahead of time. Usually these callers are elderly and therefore without Internet to look for their own accommodation.)

    Me: “Bore da, Canolfan Groeso [Town]. Sut ga’ i helpu chi? Good morning, [Town] Tourist Information. How may I help you?”

    Customer: “Oh, yes, please. I need a bed and breakfast for a week.”

    Me: “Sure, I can try and find you vacancies. I can either pass on accommodation details or complete the booking for you, for a small fee deductible from the overall accommodation cost.”

    Customer: “Great. I’d like to book through you if I can.”

    Me: “Well, I’ll do my best. I’d like to know a little more about your itinerary if I may. I’ll need your name and phone number first of all, and then the dates you’d like from and to, as well as the number of your party.”

    Customer: “Well, my name is [Customer] and my contact number is [Number]. I’d like anything for a fortnight in August, really. And there’s seven of us.”

    Me: “Okay. I will just let you know now, that I may have to call you back the following day, rather than within the hour, unless you’re willing to compromise. Most accommodation for [Town] gets booked up over a year ahead. Placing seven of you for a fortnight may be difficult. If you don’t mind self-catering I can see if any of our larger registered properties have had cancellations.”

    Customer: “Oh,dearie; they’re only small.”

    Me: “Wait a minute… the seven. Asides yourself, are the other six in your party adults or children?”

    Customer: “It’s me and my six babies.”

    Me: *nearly choking since the customer sounds to be in her 70s* “Excuse me, just to clarify; you did say SIX babies?”

    Customer: “That’s right, dearie. They’re only small. We’d all fit in one room. I usually let them sleep in my bed.”

    Me: “Um, ma’am, just so you’re aware, most accommodators will not take more than two children per adult, particularly with infants, since if there were unfortunately a fire it might be that you could not get all of your children out safely. I really think you’d be best off searching for self-catering in a bungalow or chalet where it’s all on the ground floor.”

    Customer: “Nonsense, dearie; their little legs work just fine. I often get a wrenched shoulder when I take them for walkies.”

    Me: *twigging* “Ma’am, when you say seven in your party, do you mean yourself and six dogs?”

    Customer: “Of course I do, dearie! But not just ANY dogs. They’re Westies you know. They’re all so sweet.”

    Me: “I appreciate that they probably are, ma’am, but I can tell you now that none of the accommodators in [Town] will take six dogs. We have to push to get them to accept two or three per room. I honestly feel you’d be better off trying to self-cater. We have some farm accommodation that runs bed, breakfast ,and self-catering. You could try booking into a self-catering for a fortnight and then paying for breakfast by a separate arrangement?”

    Customer: “What do people have against my babies? They’re all so sweet. How could anybody turn them down?”

    Me: “Ma’am, I am sure they are great dogs – and please do not take offence – but I’m afraid not everybody is a dog lover, and some people have allergies. I also think that the majority of B&B accommodators may worry about noise with that many dogs. If you self-catered you’d have a whole cottage or bungalow to yourself. If you booked into a farm then you could leave them in the apartment whilst you went over for breakfast. Some of our farm accommodators even provide dog food for your stay, for an extra charge.”

    Customer: “Nobody will hate my babies! Leave them in the apartment? No! They must have places at the table for every meal! EVERY meal!” *click*

    Me: *down the now dead phone line* “Oooookay, then. Good luck finding somewhere.”

    (She never called back, I’ve yet to hear from any of our accommodators as to whether she tried to book!)

    No Follicular Coupon Is A Folly

    | Pittsburgh, PA, USA | Bizarre, Crazy Requests, Health & Body, Theme Of The Month

    (A man comes up to the pharmacy registers to purchase a bottle of hair growth product. These items come with coupons attached to the box so customers receive instant savings.)

    Customer: “I’d like to purchase this, and I have a coupon for it.”

    Me: “Excellent. I’ll ring this up for you.”

    Customer: “I also have two coupons from previous boxes that I forgot to use before but I don’t have them with me. You can just take the ten dollars off my purchase now, though.”

    Me: “I’m sorry, sir, but unfortunately I can only use one coupon per purchase of this item as it says here at the bottom of the coupon.”

    Customer: “Well, I didn’t get to use them before so I would like to use them now.”

    Me: “So you would like me to give you a discount for coupons that you do not currently have with you today?”

    Customer: “Yes. I don’t see what the problem is.”

    Me: “I’m sorry, sir, but that’s not the way it works.”

    Customer: “Well what do you expect me to do with the coupons, then?”

    Me: “Give them to your friends or relatives?”

    Customer: “They won’t use them. They have hair!”

    Don’t Discount The Customer’s Ability To Discount, Part 3

    | MA, USA | At The Checkout, Crazy Requests, Theme Of The Month

    (I work for a popular pharmacy/retail chain. We have a rewards card that can be linked to a customer’s online account or their mobile app that gives them the ability to send coupons directly to their card electronically, eliminating the need for paper coupons. The customer simply scans their card at check out and their coupons will appear to me, the cashier, and I can put them in right from there.)

    Customer: “I was supposed to have a 25% coupon on there.”

    (No coupon popped up at the end of the transaction, meaning the coupon either expired, or she did not complete the sending process.)

    Me: “I’m sorry, but a coupon didn’t pop up.”

    Customer: *exasperated sigh, giving me a look of disgust* “Well, that SUCKS.”

    Me: “I know, Sorry about that. The new coupon system can be a pain in the neck. Do you have the coupon anywhere I can see so I can—”

    Customer: *cutting me off in a very rude tone* “You know what? Just take it! This f****** sucks!”

    (The customer then flung the nail polish at my chest and stormed out of the store!)

    Related:
    Don’t Discount The Customer’s Ability To Discount, Part 2
    Don’t Discount The Customer’s Ability To Discount

    Their Logic Is Priceless

    | Vancouver, BC, Canada | At The Checkout, Crazy Requests, Money, Theme Of The Month

    (I work in a retail store that has deals where if you buy two of certain items, you get both at a discounted price. You cannot buy only one and get it at half the price.)

    Customer: *shows me [Brand] body wash & [Brand] deodorant* “These are the same price and are on for the same ‘buy 2 for $4′ deal. It’ll still go through, right?”

    Me: “We will find out once I scan them in.”

    (I scan each item in individually and no deal shows up. So I ring each item in twice before having to call price check and sure enough, the deal comes off separately PER ITEM.)

    Me: “Sir, it appears the deal is for each item individually. These two cannot be combined.”

    Customer: “That’s ridiculous! They’re the same price and on for the same deal. I should be able to mix and match them!”

    Me: “Unfortunately it doesn’t work that way, unless it’s a deal on the brand. And this time, it’s on the objects. You’d have to buy two deodorants or two body washes to get the deal.”

    Customer: “But that’s ridiculous! THEY’RE THE SAME PRICE ON FOR THE SAME DEAL! Can’t you do anything about that?”

    Me: “Sir, I cannot. The deal is on the items, and not the brand. If you’d like, I can ring you in for two of each and you can pick them up before you leave.”

    Customer: “But if you have a deal on for chips, you can buy one ketchup and one BBQ and still get the deal! Why can’t I do that here?”

    Me: “…because those are both chips. These are not the same item.”

    Customer: “I get that… but they’re the same price!”

    (This went on for a couple more minutes, him using the same logic. He didn’t end up buying the body wash or the deodorant. Moral of the story: you should be able to buy one yoghurt and one dish soap for a discounted price, providing they’re on for the same sale price.)

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