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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Unfashionably Late

    | MD, USA | Crazy Requests, Top

    (My store offers fashion shows. It’s the day before an event, and I’m making last minute arrangements when I get paged that someone is there to talk about the show.)

    Customer: “I’d like to schedule a fashion show with you guys to support my women’s club.”

    Me: “Of course! Let me explain to you quickly what we’ll do for you.”

    (I give her a quick rundown of the fashion show program, and what we offer, but she’s tapping her foot and looking at her watch.)

    Customer: “I’m REALLY in a rush here; can we hurry it up?”

    Me: “Sure! Tell you what, all the information you need is in this packet, and there’s the contracts I will need you to sign. Why don’t you return those to me when you’re able, and we’ll work out a date that isn’t taken?”

    Customer: “A date that isn’t taken? I need it NOW!”

    Me: “Now?”

    Customer: “The event starts in an hour; I just need you to bring the stuff.”

    Me: “Ma’am… I schedule fashion shows six months out.”

    Customer: “What? You mean that you won’t do it?”

    Me: “On this short notice? No.”

    Customer: “But I’ve been advertising this for months! We’ve sold over 100 tickets! We have themed the whole event around it!”

    Me: “Wait, so you printed invitations and got decorations, but didn’t talk to me until now?”

    Customer: “Oh, just grab your models! I don’t have time for this.”

    Me: “I don’t just keep the models in the back room!”

    Refunder Blunder

    | Rochester Hills, MI, USA | At The Checkout, Crazy Requests

    (A customer has walked up to my register carrying a bag from a competitor. We’re a well-known, national chain drugstore and our stores are fairly small. The competitor is a major big box retailer. The names are not similar and our primary color is blue; the competitor’s color is red. The competitor is located on the other end of town.)

    Customer: “I need to make a return.”

    Me: “Okay. Do you have your receipt?”

    Customer: “Yes, it’s still in the bag.”

    (I reach into the bag and find a private brand item from the competitor and a receipt, also from the competitor.)

    Me: “Well, ma’am, unfortunately this item was purchased at another store, so I’m afraid I can’t do a return for you here.”

    Customer: “WHAT?! I bought it here yesterday!”

    Me: “I’m sorry, but this is generic brand for a different store. It is not possible you bought it here.”

    Customer: “Yes I did! The receipt is right there!”

    Me: “The only receipt in this bag is from [competitor].”

    Customer: “YES.”

    Me: “You’re at [my store].”

    Customer: *blank stare*

    Me: “Not [competitor].”

    Customer: *blank stare*

    Me: *holding up the circular* “You’re at [my store]. I cannot accept a return from [competitor], as it’s a different company, and this is not a brand that we carry. You need to go to [competitor] to return this item.”

    Customer: “Oh! You’re not [competitor]!”

    Having A Light Bulb Moment, Part 2

    | USA | Bizarre, Crazy Requests

    Customer: “I wanted to know is it possible that I can disconnect this service from another account?”

    Me: *confused* “You’re trying to disconnect your account?”

    Customer: “I’m trying to disconnect someone else’s account, because their bills keep coming to my mailbox.”

    Me: “You’re trying to cut off someone else’s lights because their bills keep coming to you?”

    Customer: “Well… um… I probably shouldn’t do that, should I? I’ll just… take it to their door.” *click*

    Having A Light Bulb Moment

    Common Sense Playing Truant

    | OH, USA | At The Checkout, Crazy Requests, School, Top

    (I am a junior in college. I’m working retail over Christmas break. It’s early afternoon on a weekday.)

    Customer: *huffs up to me* “They really shouldn’t let you work at this hour. Getting an education is more important than some low-rent job.”

    Me: “Ma’am, I don’t mean to be rude, but what are you talking about?”

    Customer: “You’re, what, 15 years old? They shouldn’t let kids your age work at all, but especially not during the school day.”

    Me: “Oh, sorry for the confusion, ma’am. I’m actually 21, and a junior at [university about 300 miles away]. We have a very long holiday break, so I’ve been off classes for a few weeks now.”

    Customer: “That’s not possible. I need to speak with your manager.”

    Me: “Ma’am, I know I look somewhat young, but I really don’t think it’s necessary to speak to my manager. I’m really, truly a college student on winter break.”

    Customer: “I’ll find your manager myself!”

    (The customer storms off. A few minutes later, I hear my manager over my headset.)

    Manager: “[My name], any chance you have your student ID on you?”

    Me: “I think so… want me to bring it up front if I have it?”

    Manager: “If you could.”

    (I go get my student ID, and bring it to the front of the store.)

    Me: *to customer* “Here’s my student ID, ma’am.”

    Customer: “You must be one of those high school students who takes college classes, too. It’s not possible for you to as old as you say you are. This store should be fined for letting you work during the school day.”

    Me: “Ma’am, my university is hundreds of miles away. You think I commute several hours back and forth every day to take advanced classes?”

    (My manager tells me to go back to work, and I see the customer huff out of the store a few minutes later. A few more minutes pass.)

    Customer: “There she is, officer; arrest her for truancy.”

    Me: “Oh. My. God. You got mall security over this?”

    Mall Security: “If you let me see your driver’s license, I’ll kick her out of the mall for the day, and ban her from your store.”

    Me: “Fair enough…”

    (She was not invited back to our store.)

    Well, That Went South

    | PA, USA | Crazy Requests, Top

    (At my job, I am well known to my customers for my politeness and excellent service. I’m also well known for my red and black hair, since it’s a bit different. My manager comes to talk to me. She is laughing a bit.)

    Manager: “So we just got a customer complaint about you.”

    Me: “Oh, really? I’m a little surprised.”

    Manager: “Yeah, me too. You just missed the phone call, actually.”

    Me: “Okay… well… what did they say?”

    Manager: “She told me you were really rude to her.”

    Me: “I was?”

    Manager: “I know. I told her you were the nicest one here. I asked her if she was sure it was you and she said ‘Yeah, the girl with the red and black hair!’”

    Me: “Okay…? Did they tell you what I said?”

    Manager: “She said, ‘Well, she told me to have a nice day and everything… but she didn’t ask me how my day went! I found that incredibly rude!’”

    Me: “Wow… really?”

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