November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Not Exactly A Tray Of Sunshine

| WA, USA | Crazy Requests, Food & Drink, Health & Body

(I work in an assisted living facility. We take care of elderly people who are no longer able to do everything for themselves, but are not completely incapable of overseeing their own care. I’ve only been a caregiver at the facility for about two months, and this particular resident moved into the facility about a month ago. Because of the way the facility is set up and the work they like to start new people on, I have never seen her before and have only entered this resident’s room because the caregiver assigned to her is busy, and the receptionist noticed she missed breakfast and wanted someone to check in on her. It has also snowed heavily a few days ago, something that rarely happens in our area and that road maintenance is completely unequipped to handle, so road conditions are poor and have been so for a few days.)

Me: “[Resident]? Good morning. You didn’t come down for breakfast. Can I bring you a tray?”

Resident: “No. You can take this one out.”

(She gives me a tray from her dinner the night before.)

Resident: “No one ever takes my tray in the evening. I don’t know if you’re all lazy or what, but something needs to change. No one ever checks in on me.”

Me: “I’m sorry about that. I’ll see about leaving a note to help remind everyone to come in and check on you.”

Resident: “Well, what I want to know is why they need to be reminded at all? It can’t be that you’re all bad employees. And if it is then you should have been fired a long time ago.”

Me: “I don’t know why someone would need a reminder. It could be that they haven’t added you to the list of residents to check in on yet. I don’t know how often it’s updated.”

Resident: “I’ve been here a month. When are they going to add me?”

Me: “They might have done so already. That was just a guess. Are you sure you don’t want breakfast?”

Resident: “Yes. But can you see about getting me [medication]? I only have one dose left. My daughter usually picks up my refills from a [Drug Store] in [Town], but her car can’t drive in the snow. There isn’t anyone else in the area who can get it for me.”

Me: “I’ll ask a nurse about it and see what we can do.”

Resident: “Good. I’m suffocating here.”

(At this point the receptionist phones the resident’s room. I haven’t contacted them fast enough to let them know I’m checking in on the resident, so they ask if the resident needs anything for breakfast.)

Resident: “No! I don’t want a tray. You people charge [amount] for each one you bring up and I’m already paying [amount] a month to live here and you haven’t even added me to your list.”

(She paused to listen to the receptionist again.)

Resident: “I don’t know. Just make sure this doesn’t happen again.” *hangs up phone*

Me: “W-well, is there anything else you’d like me to do for you while I’m here?”

Resident: “Yes. Would you get me some coffee and a glass of water. There’s a machine in the kitchen.”

(I fetched her coffee, at which time I couldn’t help but notice that given the state of her kitchen, she either lied about her daughter’s inability to drive in the snow or was completely capable of getting to the kitchen and handling all of the equipment in it. Pouring drinks is a minor request, and she already seemed to be in a bad mood over insufficient care, so I still got her coffee, but we’re supposed to leave tasks that a resident can do for themselves to the resident. If we always did everything for them, they could lose certain capabilities from disuse. After I left her room, I tracked down the list of residents and level of care they required. Her name was on the list, as was the explanation for her room tray problem. As per her request, no one was allowed in her room roughly 15 minutes after we typically deliver dinner trays. Those 15 minutes are also some of the busiest of the shift. The only thing preventing her from getting her tray removed was her unworkable demands.)

I Don’t Know Myself!

, | Kansas City, MO, USA | Crazy Requests, Pets & Animals

(I work for a veterinary clinic that also offers pet boarding. To board, pets must be current on vaccinations; if they are not, a staff member reviews a consent form with them and then a vet will update the required services.)

Client: “I have a complaint.”

Me: “I’m sorry. How can I help you?”

Client: “No one called me to tell me my dog was started on ear medications while boarding.”

Me: “Let me review your file… According to the paperwork you signed at check-in, you selected the “Okay to treat minor issues” box, rather than the “Call to approve” box.”

Client: “Why would you not call people?”

Me: “Some people prefer not to receive calls when gone on vacation or business—”

Client: “—You don’t know me. How do you know what I want?”

Me: “Yes, that’s why we asked you, on this form you signed, what your preference was, to be contacted or not?”

Client: “You don’t know me!”

Me: “Perhaps in the future you should check the other box…”

Rated-R For Responsible

| NY, USA | Crazy Requests, Movies & TV

(A man bursts out of the theater playing an R-rated movie about 20 minutes into it, with a five- to seven-year-old kid.)

Customer: “I was just inside watching [Movie] and was shocked at what I saw on the screen. This is not appropriate for a young child!”

(I look at the little boy in tow and am somewhat surprised that they were allowed in by the staff, but also know we can’t keep some people out if they’re not disruptive.)

Me: “You took a young boy in to see [Movie]?”

Customer: “Yes.”

Me: “So you know these are violent movies?!”

Customer: “You should have a sign or something on the poster warning people of the violence.”

Me: “I assure you, sir, we do!”

(He looks at me funny and I tell him to follow me. I take him to the lobby, bring him over to the poster, and point out the R-rating posted on the poster.)

Me: “There it is, right there, sir! “Not recommended for audiences under 17.” There’s your warning.”

(He sputters and his face gets even more red than it already was.)

Customer: “That’s not enough! You should personally make another, larger sign of warning and place it next to the poster!”

Me: “I’m not going to do that. Consider yourself an educated customer, for you learned something today about personal responsibility. See that you never forget it.”

(I fully expected him to demand a refund, which I would have given him, but he sputtered again angrily and left the lobby in a huff. It still amazes me how some parents expect strangers to protect their kids from certain things when the parents themselves aren’t willing to step up.)

They’re More Likely To Fly

| Ireland | Crazy Requests, Food & Drink

(I work in a busy cafeteria style restaurant in a popular tourist attraction. A customer walks up to our hot food counter.)

Me: “Hi, how are you?”

Customer: “Yeah, what’s vegetarian?”

Me: “We have two soups which are vegetarian, we have a salad bar, and today we have a goat’s cheese quiche which is also vegetarian.”

Customer: *points to the quiches displayed* “What about that one?”

Me: “That is a quiche with leek and baked ham.”

Customer: “Yeah, I want that.”

Me: “Okay, but that’s not vegetarian. It has ham in it.”

Customer: “Are you telling me I can’t have it?”

Me: “Not at all, sir. I’m just letting you know it’s not vegetarian because it contains ham.”

Customer: “Well, that’s what I want. Give a slice of that.”

(I proceed to plate up his quiche and the sides he ordered. He walks away to pay and sits down. About 15 minutes later I’m now at the cash register serving another customer when I spot him standing close by holding his plate.)

Me: “Can I help you, sir?”

Customer: “I want a refund.”

Me: “Was there something wrong with your meal?”

Customer: “I asked for a vegetarian meal and I was served a quiche with meat in it.”

Me: “Sir, I served you that quiche. I explained to you there was ham in it, therefore making it not vegetarian. You went ahead and ordered it anyway.”

Customer: “But it has meat in it. I want a refund.”

Me: “Sir, first of all, I told you it wasn’t vegetarian. Second of all, you have eaten all of it. I cannot give you a refund.”

Customer: “I want to speak to a supervisor.”

Me: “I am a supervisor. I cannot give you a refund because you were told that the meal you ordered was not vegetarian and I believe I pointed out more than once that there was ham in it.”

Customer: *slams down his empty plate* “How was I supposed to know ham was meat?!”

Me: “Sir, pigs don’t grow on trees.”

What Would Jesus Order?

| KY, USA | Crazy Requests, Religion

(I own a small diner in the middle of town. Despite how small it is, we get a fair amount of customers during the week. However, weekends tend to be extremely slow, usually to the point that I can run everything by myself on Saturdays and Sundays. It’s reached the point where I don’t even bother to stay open past one pm, as it’s extremely rare that anyone comes in after that on those days. On Sunday in particular, I have a group of three middle-age women who come in every week after church to grab some lunch. They tend to lecture and chastise me for working on a Sunday, but I tend to let it go since they’re otherwise fairly pleasant. However, one particular morning, they caught me in a somewhat bad mood…)

Woman #1: “Hello, . I’d have my usual, but no onions this time.”

Woman #2 and #3: *practically in unison* “Same here.”

(I go to prepare their orders, which doesn’t take long since they’re all rather easy to make. As expected, no one else has come in, so I decide to close up once they’re done. After I bring them their food, one of them looks at me with a concerned face.)

Woman #2: “You okay, sweetie? You look a little stressed out.”

Me: “Oh… it’s nothing serious. I just got caught in the middle of some drama between some friends, so I didn’t get much sleep.”

Woman #1: *scoffs* “Well maybe this is because you insist on working on Sundays. Clearly, the lord is punishing you!”

(The other two chime in, agreeing with the rather harsh comment, and I stare at them in disbelief. At that point, I finally snap, but I managed to keep my cool and take a different approach.)

Me: “Okay… you know what? You’re right. I really shouldn’t be working on Sundays.”

(I pause just long enough to watch them pat each other on the back for finally “convincing” me of how “wrong” I’ve been, then continue.)

Me: “So, from now on, I won’t open this place on Sundays anymore.”

Woman #3: *suddenly turning pale after it seemingly takes a moment for my words to register* “…Wait …what?”

Woman #2: *also catching on* “But… where will we go to eat then? You’re the only place around here that’s affordable!”

Woman #1: “Yeah! You can’t do this! We’ve been loyal customers ever since you opened this place up!”

Me: *shrugging and feigning conflicted feelings* “Well, I really am sorry. But you’ve been saying it yourselves. I shouldn’t work on Sundays, so that means I can’t open up on Sundays anymore.”

Woman #1: “W- well… I’m sure the lord will make an exception… just this once! After all, you’re serving his followers, so… yeah! I’m sure He’ll forgive you!”

(The other two hastily nodded in agreement, and I had an admittedly cocky grin plastered on my face for the rest of the day. Naturally, they haven’t given me any grief about working on Sundays ever since.)