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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    On A Roll About The Roll

    | USA | At The Checkout, Crazy Requests, Money

    (My boyfriend and I are at our regular grocery store. We always get in this particular cashier’s line when she’s working because we connect on a “we both work with customers daily and it’s awful” level. The customer ahead of us is giving her a hard time.)

    Customer: “This should only be $1.50!”

    Cashier: “It’s ringing up as $2.00. You may have picked up the wrong item.”

    Customer: “No! This is on special! It said it was on sale.”

    Cashier: “Hold on please; I’ll check with the bakery.”

    (The customer pouts as the cashier calls on the phone nearby. We only hear her half of the conversation. She gives an item number and describes the item.)

    Cashier: “There is a special on this item, but not in this packaging. This has six rolls in it; the one on sale has four. It’s not even a big difference; you’re paying 50 cents more for two more rolls.”

    Customer: “That’s not right!”

    Cashier: “I just called the bakery. I just checked. You can put this back and get the one on sale or you can get this one.”

    Customer: “Okay. Okay, just this, okay, fine, fine, fine.”

    (The cashier finishes with the customer. The customer walks away.)

    My Boyfriend: *grins* “Just another day, huh?”

    Cashier: “Seriously. 50 cents for two more rolls. Oh, hey look. She’s going over to customer service.”

    (We all look over as she brings up her receipt and more or less yells at the representative. She points over to our cashier and we watch the representative get on a phone.)

    Cashier: “Great, looks like she’ll be getting that discount. The manager always caves in to these people.”

    (My boyfriend and I simultaneously groan.)

    Me: “We know how that is.”

    Cashier: “I have to stop myself from yelling at these people. I tell myself, I love my job! I really do. I really… really do. Really.”

    It’s Cent-less To Argue

    | Allentown, PA, USA | At The Checkout, Math & Science, Money

    (I am a cashier at the front end of a grocery store. A customer hands me four $1 bills.)

    Customer: “$3.50 in quarters please!”

    Me: “Excuse me, sir?”

    Customer: “You heard me; I’d like $3.50 in quarters.”

    Me: “Wouldn’t you just like the $4 in quarters?”

    Customer: “No? If I wanted that, then I would have asked for $4 in quarters.”

    Me: “Then how would you like the remaining $0.50?”

    Customer: “What remaining $0.50? Look, I don’t know what is so hard about this.”

    (I just gave the customer his $4 worth of quarters, and he walked away.)

    Checkouts Are Places For Change

    | Sandy, UT, USA | At The Checkout, Awesome Customers, Family & Kids, Money, Top

    (I am standing in line around midnight. In front of me is a pregnant girl, around 20 years old. She is wearing pajamas, and clearly looking as if she has seen better days. She also has a black eye, which is a little alarming to me.)

    Cashier: “Did you find everything alright?”

    Pregnant Customer: “Yes, thanks. Can you see if my card has anything on it before you ring it up?”

    Cashier: “No, sorry. I could ring things up one at a time and see if it’ll take for each one. If you don’t mind waiting for me to cash out the other three people in line, I’ll be more than happy to do that for you.”

    Pregnant Customer: “No, no, let’s just try. I hope the deposit has hit already.”

    (The cashier rings everything in, and the pregnant customer swipes the card. It declines.)

    Cashier: “Do you have another form of payment?”

    Pregnant Customer: “No…” *starts crying* “He must have already cancelled the card.”

    Cashier: “Cancelled the card?”

    Pregnant Customer: “My ex-boyfriend kicked me out tonight. He came home and said the baby couldn’t be his, hit me, and threw me out. He must have called and cancelled our food stamp card. I don’t even know where I’m going to put all this. A friend is letting me use her extra fridge until I can get an apartment.”

    (One of the customers in line behind me speaks up.)

    Customer Behind Me: “Ma’am, just put it on my ticket.”

    (I move out of the way so the customer behind me can push his cart forward. He clearly has $200 or more worth of food on his own, and the pregnant customer has about $150.)

    Cashier: “Sure.”

    Pregnant Customer: “No, no I can’t.”

    Customer Behind Me: “Honey, don’t lecture me. My mom was kicked out by my dad because he thought she was sleeping around on him. She worked two jobs to keep a roof over my head. I’m not letting some deadbeat a**-hole throw his girlfriend out because he has trust issues.”

    Pregnant Customer: “I can’t. It’s too much. I don’t have a job; I can’t pay you back.”

    Customer Behind Me: “Take my card. I’ve seen you in here a few times during regular shopping hours. You’re always very nice to the employees and everyone in line. I need a receptionist for my apartment complex on [street]. Come by tomorrow, and we’ll have an interview. I give discounts to my employees on their rent.”

    (By this time, the cashier has finished ringing in the items, and they’re bagged already.)

    Cashier: “Your total is $459.92.”

    (The customer behind me gently pushes past the pregnant customer. He swipes his card, enters his pin, and then hugs her.)

    Customer Behind Me: “Things do get better. See me tomorrow; I’m serious.”

    (Sir, wherever you are… You restored some of my faith in humanity. Thank you. Ma’am, wherever you are, I hope you and your baby have a great life, and you find someone to take care of you both and love you the way you deserve. I hope you got that job, but judging from how the man was talking, I’m sure you did!)

    Bill Of Rights Makes Up For All The Wrongs

    | USA | At The Checkout, Money, Technology, Top

    Me: “Thank you for calling [wireless company]; my name is [me]. May I have your first and last name, please?”

    Customer: “I just want to make sure I’m reading my bill right. It’s my second bill, but I just want to make sure I understand what I am paying for.”

    Me: “Sure, what questions do you have?”

    Customer: “So, I see that the first bill is $260.71. That has, I assume, the activation charges. It looks like my first month from June 6 through July 5, as well as the two days before from the previous bill cycle before my regular one started, and was due on July 1, right?”

    Me: “Yes, that’s correct.”

    Customer: “Alright, and so then the current bill here for $176.20 is for July 6 through August 5 and is due on August 1, and the late fee for not having the first bill paid on time, right?”

    Me: “Yes, ma’am, absolutely.”

    Customer: “Okay, so if I pay the $260.71 today, I won’t have to pay anything else until the first, and I also won’t get an interruption?”

    Me: “Yes, ma’am.”

    Customer: “Okay, I just wanted to make sure I understood it all. Thanks!”

    Me: “No problem, ma’am, so… thank you for reading and understanding your bill.”

    Customer: “You expected me to yell at you, didn’t you?”

    Me: “Honestly? Yes.”

    Customer: “I used to work in a bank, so I know what it’s like to be yelled at, especially when the issue isn’t your fault. After working there, I never yell at customer service reps, because I remember being there, myself.”

    Me: “On behalf of all of us here at [company], thank you. Let me waive that late fee.”

    Customer: No! No! Don’t waive it! I didn’t pay; it’s only fair I get the late fee!”

    Me: “Too late.”

    Customer: “It really meant that much?”

    Me: “You made my night. Have a good one!”

    Bad Jokes Make A Good Customer

    | KY, USA | At The Checkout, Awesome Customers

    Me: “Keep in mind, sir, these items are a three day return!”

    Customer: “Well I don’t think I will wait three days in line just to return some shirts.”

    Me: “Haha, very clever, sir. However do not worry; I wouldn’t make you wait three days. But if they don’t fit right when you get home, bring them back to me within three days so we can get you a refund.”

    Customer: “And you know what? I was eating at a fast food joint the other day. I noticed on the door in the bathroom it said that employees must wash hands. So I stood there and stood there, and no employee ever came in to wash my hands. I really didn’t think it was good service.”

    Me: “Thank you, sir; that made my day.”

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