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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    The Road To Hell Is Paved With Detoured Intentions

    | PA, USA | At The Checkout, Crazy Requests, Money, Top, Transportation

    (On break, I read on my phone that there has been a horrible truck accident. News reports say traffic will be shut down along that highway for several hours. After break, I am ringing up a customer and notice where she is from.)

    Me: “Just curious, but were you planning on taking the turnpike home?”

    Customer: “Yes, why?”

    Me: “There’s an accident, and it will be shut down for a few hours. You might want to try taking another route.”

    Customer: “What? This is ridiculous. What will you do for me?”

    Me: “I’m sorry?”

    Customer: “I’ll have to go out of my way; this will cost gas, and I might be late. You need to compensate me for that! Where’s your manager?”

    Me: “I am the department manager and… no. We won’t compensate you because the turnpike is closed.”

    Customer: “I’ll contact your headquarters! Forget this stuff; I’m not shopping here again!”

    (She storms off before finishing paying. Apparently she did contact our corporate, who were quite confused and wouldn’t give her compensation either.)

    Not So Rewarding

    | Calgary, AB, USA | At The Checkout, Extra Stupid

    Me: “And do you have your rewards card with you today?”

    Customer: “Oh, yes, it’s in here somewhere…”

    (The customer proceeds to open and search through their purse while I wait.)

    Me: “I can take your phone number, if that’s more convenient.”

    Customer: “No, no! I can find it; it won’t take a moment.”

    (The customer keeps looking as the line grows longer.)

    Me: “I’d be perfectly happy with a phone number.”

    Customer: “You young people are so impatient these days!”

    (My line has now grown by at least five customers, who are starting to look restless. The customer is searching her wallet.)

    Me: “You’d be able to leave much quicker if you’d—”

    Customer: “Oh, for goodness sake! Do you really think I’ll just give your my phone number that easily? That’s personal information! How do I know you won’t call me later trying to sell me something I don’t need?”

    (I am speechless.)

    Customer: “Oh… you know what? I think my husband has the card; he was going to use it tomorrow. My phone number is [number]!”

    A Thick Slice Of Humble Pie, Part 2

    | MO, USA | At The Checkout, Food & Drink, Math & Science, Money

    (I’m working at the cash register of a pizza place. A customer storms in and demands his pizza.)

    Me: “Sorry, sir, it seems I don’t have anything in here by that name or phone number. Are you sure you called the right store?”

    Customer: “YES! The person who took my order refused to honor this coupon, and so I hung up on them!”

    Me: “Well, sir, that’s probably why it isn’t in here. Should I place a new order?”

    Customer: “Fine! But I want it delivered to my house!”

    (The customer proceeds to place the order, as more customers are lining up and watching the spectacle. I read him the final total.)

    Customer: “That’s not the total! What is wrong with you people?! Can’t anyone do math? It says here I get two pizzas for $11.95.”

    Me: “Actually sir, it’s two pizzas for $11.95 each. Do you still want to place the order?”

    (Everyone is watching at this point. The customer throws the coupon at me.)

    Customer: “WHAT DOES THIS SAY?”

    Me: “Two pizzas for $11.95 each, no limit, expires [date].”

    (The customer’s tail is between his legs, and he’s red with embarrassment. With an entire crowd watching, he reluctantly mumbles and pays the bill.)

    Related:
    A Thick Slice Of Humble Pie

    Paying A Hire Price

    | Vancouver, BC, Canada | At The Checkout, Crazy Requests, Money, Top

    (I’m purchasing something from my workplace, and they happen to give very generous discounts to employees.)

    Manager: “Alright kiddo, that’ll be $5.59.”

    (I pay for my item. The next customer in line happens to be purchasing the same item.)

    Manager: “That’ll be $22.39, please.”

    Customer: “What!? That guy only paid five bucks for his! Why do I have to pay over $20?”

    Manager: “Sir, he works here. He gets an employee discount.”

    Customer: “Well, I’m not paying this price! I want to pay what he paid! This is a complete rip-off!”

    Manager: “Alright, when can you start?”

    Customer: “What?”

    Manager: “The discount is for employees only. When can you start? I think I can arrange an interview for you next week.”

    Customer: “Why the h*** would I want to work here? I already have a well-paying job! I don’t want to deal with any stupid customers!”

    Manager: “And that’s why he gets a discount, and you don’t!”

    Manners Are Not Just For The Young

    | Birmingham, England, UK | At The Checkout, Bad Behavior, Top

    (I’m the only person in the queue for the self-service tills. A woman has finished scanning her items, but is still packing them. A man comes up behind me. I look young for my age, and am dressed casually as it’s my day off. I also have red streaks in my hair from a charity day the day before.)

    Customer: “Are you queuing?”

    Me: “Yes, I am.”

    Customer: *pointing at where the woman is* “Well, are you wanting that one or not?”

    Me: “I’m waiting for the woman to finish.”

    (Instead of waiting behind me as I expect, he pushes past, goes up to the woman’s till, and starts trying to scan things through. The system won’t let him as the woman hasn’t taken her bags yet. After a few unsuccessful attempts he barges back past me and rejoins the queue.)

    Customer: “F****** kids.”

    Me: “At least this f****** kid had the manners to wait until the lady was finished.”

    Customer: *blushes*


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