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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Say No To A CEO

    | Montreal, QC, Canada | At The Checkout, Bad Behavior, Technology

    (I am alone when an older man walks in from the cold.)

    Customer: “So, where is it!?”

    Me: “The new Blackberry? Right there on display!”

    Customer: “How much is it?”

    Me: “It is [price] on a three-year term.”

    Customer: “But without a plan?”

    Me: “Well, we only do term plans.”

    Customer: “Oh, okay.”

    (He starts to leave, and has one hand on the door and starts to push it open. Suddenly, he turns back to me.)

    Customer: “At what monthly rate?”

    Me: “Well, they start at [price].”

    Customer: “What does that give!? Seven-Bajillion minutes!? I am [name], the CEO of [Wholesale Warehouse]. You don’t know who walks through those doors! It’s your job to create interest in the product!”

    Me: “Sir, you were not interested in obtaining a plan, and were halfway out the door.”

    Customer: “You have to keep me in the store! You’re f****** terrible!”

    Me: “Excuse me!?”

    Customer: “What? Excuse me what!?”

    Me: “You swore at me. I don’t accept that.”

    Customer: “F***! F***! This is Canada! I can swear all the f*** I want! I stayed at Richard Branson’s private island! You are f****** incompetent! You can’t do your f****** job, and are f****** horrible at it too! I don’t know what the f*** you are doing here!”

    Me: “Leave. Now.”

    Customer: “Not like I was going to stay!”

    He Will Utter It Here

    | Austin, TX, USA | At The Checkout, Bizarre, Geeks Rule, Theme Of The Month

    (I am female, and work in a video game and movie resale store. I’ve been a fan of fantasy and sci-fi my whole life. I’m busy at the computer making a sign for a display, when a customer comes into the store.)

    Me: “Hello! Let me know if I can help you find anything, or if you have any questions.”

    (The customer just looks at the floor. He goes over to look at movies, when suddenly he holds up a box and a ring on a necklace.)

    Customer: “They match.”

    (I looked up. He’s holding ‘The One Ring’ on a gold chain, and holding the box art to ‘Lord of the Rings’.)

    Customer: “The writing, it matches. I just wanted to make sure it matched.”

    (We frequently get cosplayers in the store, and I enjoy talking about whatever fandom people are into. I was about to ask where he got his replica, when he starts turning the ring around in his fingers.)

    Customer: “The language is that of Mordor, which I will not utter here. In the common tongue it reads “One Ring to Rule Them All. One Ring to Find Them. One Ring to Bring Them All and In The Darkness Bind Them”.”

    (I raise an eyebrow and keep smiling. He begins to walk towards the counter, caressing the ring and begins Galadriel’s soliloquy from the opening of The Fellowship of the Ring.)

    Customer: “The world is changed. I feel it in the water. I feel it in the earth. I smell it in the air. Much that once was is lost, for none now live who remember it. It began with the forging of the Great Rings…”

    (My co-worker comes out from the back-room mid-soliloquy, and sees the look of somewhat bemused consternation on my face.)

    Coworker: “Um [name], have you seen the new plush we just got in?”

    Me: “No! I haven’t! They’re adorable!”

    Coworker: “I KNOW RIGHT!?”

    (The customer looks disappointed, but patiently waits out our exchange. As soon as my coworker goes back to the back stock, HE STARTS OVER FROM THE BEGINNING.)

    Customer: “It began with the forging of the Great Rings. Three were given to the Elves, immortal, wisest and fairest of all beings. Seven to the Dwarf lords…”

    Coworker: “Um, [name], when you get a chance can you come back here; I have a question about this item.”

    Me: “Sure. I’ll be there in just a minute.”

    (I glance at the customer, and back at my coworker.)

    Customer: “It’s all right. It’s just… The writing, it matches. I just wanted to make sure it matched.”

    (At that, he puts the DVD back and quietly leaves the store. I’m still not entirely sure what happened. He hasn’t ever come back, but if he does, hopefully he knows ‘gi nathlam h”‘—Sindarin (or Elvish) for ‘you are welcome here’.)

    He Only Wants The White Meat

    , | Manchester, England, UK | At The Checkout, Family & Kids, Food & Drink, Language & Words, Top

    (I am working on a till at a popular fast food restaurant, where we serve fried chicken. One of the more popular drinks is a white chocolate milkshake. I have just finished handing out an order when a father and his son come up to the counter.)

    Me: “Hi there! Welcome to [name of restaurant]. Can I take your order?”

    Father: “Yes. Can I have a white chocolate chicken meal and a fried milkshake?”

    Me: *thinking I’ve misheard* “I’m very sorry; what did you say?”

    Father: *irritated* “A white chocolate chicken meal, and a fried milkshake!”

    (I look at the son, and we both exchange puzzled looks.)

    Father: “Look, it’s just a white chocolate chicken meal and a fried milkshake! What’s so hard—”

    (The son bursts out laughing; the father looks down confused.)

    Father: “What? You did want a white choco—”

    Son: “Dad! Think about what you just said!”

    Father: “I remember! A white chocolate chi—”

    (He suddenly realizes what he has said before, and covers his eyes with his hand.)

    Father: “I didn’t just say that, did I?”

    Son: “You did!”

    Father: “Very sorry about that. A white chocolate MILKSHAKE, and a fried chicken meal, please?”

    Trolling Down The Aisles

    | Melbourne, VIC, Australia | At The Checkout, Awesome Customers

    (I am checking out a regular customer.)

    Me: “Hi, how are you today?”

    Customer: “I’m okay. I bet you’re miserable.”

    Me: “No, I’m pretty good actually, but there’s still time.”

    Customer: “Is there anything I can do to help? What’s something customers do that really p***es you off?”

    Me: “Hmm. Well, when they run off just before I’ve finished putting through their stuff to get ‘one more thing’.”

    Customer: *eyes shopping* “I’ll be back; I’ve got to get some chocolate.”

    (The customer runs off, and comes back about a minute later, just as I’ve finished scanning his things.)

    Customer: “How was that? Are you annoyed at me now?”

    Me: “Sorry, I don’t think it works if I know you’re trolling. It amuses me more than anything.”

    Customer: “Dawwww.”

    Very Shy To TMI

    | USA | At The Checkout, Rude & Risque

    (I am a cripplingly shy teenage girl, in line at a dollar store. The elderly customer behind me has noticed my shirt, which says ‘Top Ten Reasons I Procrastinate:’, and is otherwise blank.)

    Customer: “Hey, I like your shirt! You know, I wanted to procrastinate, but I kept putting it off.”

    Me: *laughs nervously*

    (The man starts putting his items on the conveyor belt.)

    Customer: “We’re gonna have fuuuuun tonight.”

    (I glance back and notice that he’s buying 10 bottles of baby oil, and nothing else. I turn bright red and turn away.)

    Customer: *laughing* “Aw, I think I scared her.”

    (An elderly woman has just come up behind the elderly customer.)

    Woman: “What’s that?”

    (The customer explains what’s just happened to the woman—his wife.))

    Woman: “Oh! Haha!” *she walks up to me* “You see, things tend to dry out when you get older!”


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