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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Yukon Feel The Heat

    | Whitehorse, YT, Canada | At The Checkout, Awesome Customers, Top

    (It’s in the middle of December, in the Yukon, which is famous for its minus 40 degree winters. Our store’s heaters have failed. My coworker is under-dressed in a thin long-sleeve shirt. I’m wearing a heavy sweater, but I still feel the cold. Despite the weather, we actually have a customer come inside. We temporarily ignore our shivering state to help her out.)

    Customer: “Hello, I’ll just take these for today.”

    Me: “Alright, did you need a bag for anything?”

    Customer: “Oh, no, I’m fine. You two look awfully cold.”

    Me: “We kind of are.”

    Coworker: “Our heaters aren’t working like they should be, so we’re kind of stuck.”

    Customer: “Oh, well just a second…”

    (We both wait as she rummages around in her purse. After a moment, she pulls out a packaged gel pack of some kind, and rips open the product right before us.)

    Customer: “Here, try this!”

    (Inside the gel pack is a metal button. She snaps it, and the gel pack hardens. To our surprise, it starts giving off a tremendous amount of heat.)

    Customer: “This is one of those reusable hand warmers; they’re perfect for pockets!”

    (My coworker and I both take a turn examining the item, appreciating the amount of heat it’s giving off.)

    Me: “Wow, this thing is great!”

    Coworker: “This has got to be one of the best things I’ve ever had the pleasure of coming across!”

    Customer: “Well, you two have a good day now!”

    Me: “We will!”

    (The customer leaves without another word. We share the tiny heater until it runs out of heat. The customer even leaves the instructions, so we can reuse it again and again. We both appreciated her kindness, as it literally warmed our hearts that day. Thank you!)

    Related:
    Yukon Freeze It, Part 2
    Yukon Freeze It

    How To PIN Them To The Crime

    | VA, USA | At The Checkout, Criminal/Illegal

    (I’m a customer at a supermarket, in line behind a 30-40 year old woman, along with two other girls who appear late teens or early twenties. One of their items is a wine cooler. The woman points to the alcohol and starts chatting.)

    Customer: “I’m getting this for my dog; he loves [wine]!”

    Cashier: “Alright, I’ll need to see your companions’ IDs before I can sell this to you.”

    Customer: “She hasn’t got anything to do with me; this is mine!”

    Cashier: “I’m sorry; I can’t legally sell it to you until I’m sure they aren’t minors.”

    Customer: “Well I don’t know who she is. Just let me buy it!”

    Cashier: “I can’t; I could lose my job.”

    Customer: “Just get your d*** manager!”

    (The cashier calls the manager to the register.)

    Manager: “What seems to be the problem?”

    Cashier: “This woman came in with these two, wanting to buy alcohol, and went off when I said I needed their ID.”

    Customer: “D*** right I went off! This b**** better give me my [wine]. I don’t even know those two!”

    Manager: “Well, I’m sorry, but it’s law. I can’t sell it to you.”

    Customer: “Whatever.”

    (She swipes the card, then turns to the younger woman she supposedly doesn’t know.)

    Customer: “Put your PIN in!”

    Younger Woman: “You don’t need it.”

    Customer: “Yes I do; I don’t know it!”

    (The very embarrassed younger woman types in the PIN, and the three leave together.)

    Me: *to the cashier* “I’m sorry you had to deal with that.”

    Cashier: “All day long.”

    Making A Spectacle Of Herself

    | Middlebury, CT, USA | At The Checkout, Bad Behavior, Health & Body, Themed Giveaway, Top

    (I normally wear contacts. I am in a rush before work and just put my glasses on. A regular customer comes through later in the morning.)

    Me: “Hi! Just a medium today?”

    Regular: “Just the medium—hey, you’re wearing glasses! You never wore them before.”

    Me: “That’s because I always wear my contacts, ma’am.”

    Regular: “Don’t lie to me. You don’t need those!”

    Me: “I’ve needed glasses since I was nine.”

    Regular: “You know, I’m sick of you ‘hipster’ kids wearing ‘nerd’ glasses for fun! There are those of us that need them, and don’t appreciate what you’re doing!”

    (I motion to my black plastic frames with their small rectangular lenses.)

    Me: “I’m not hipster, and my lenses are too small to be nerdy.”

    (The regular reaches across the counter, and grabs the glasses off my face.)

    Regular: “You kids need to realize glasses aren’t just a fashion accessory!”

    Me: “Ma’am, please give those back.”

    (The regular puts them on, then flings them to the floor when she realizes exactly how strong they are. She picks them up and scratches a lens as she tries to figure out if they’re real. She throws them on the counter, breaking off one of the side arms.)

    Regular: “What the h*** is wrong with those? Why are the lenses so weird?”

    Me: “As I said, ma’am, I’ve needed glasses since I was nine. Actually, my vision is so bad that I legally cannot drive or even work without wearing vision correction. You just broke my only pair of glasses, which the local vision center does not carry anymore. How would you like to repay me for these?”

    (The regular takes her coffee and pretty much runs. My manager sees the whole thing on camera from the office, and gets her information from the next time she comes in. Because we have proof she had destroyed my property, she didn’t fight handing me a check to cover the cost of a whole new pair of glasses.)

    Treating Them Im-Parcel-ly Is Only Polite

    | Melbourne, VIC, Australia | At The Checkout, Bad Behavior, Criminal/Illegal

    (I witness a customer exchange at the counter while I am in line.)

    Customer: “I’m here to pick up a parcel; here’s the delivery card.”

    Clerk: “Sure, I’ll just look that up for you.”

    Customer: “By the way, why were you rude to my daughter?”

    Clerk: “I… what?”

    Customer: “My daughter came in earlier to get this parcel. You were rude to her, and wouldn’t let her pick it up for me.”

    Clerk: “I’m sorry. As I explained to her at the time, only the person whose name is on the parcel can take it. We have to do that to prevent fraud.”

    Customer: “Her name is on it! Look at the card!”

    Clerk: “Um… I’m sorry, but you wrote that in yourself. It’s a different coloured ink, and the handwriting is different.”

    Customer: “Are you calling me a liar?”

    Clerk: “Look, I’m sorry; only the person whose name is on the card can pick it up. I explained that to your daughter—”

    Customer: “You should learn how to speak to people properly, and stop being so rude!”

    Clerk: “Um… let me go get your parcel.”

    (The clerk is visibly upset as she leaves. Her supervisor comes back with the parcel in question.)

    Supervisor: “Here is your parcel. Now, can you see here on the parcel where it has your name on it?”

    Customer: “I don’t f****** care whose name is on it! I wanted my daughter to pick it up, and you should have given it to her!”

    Supervisor: “That would have been illegal. We can’t just give out parcels because someone says—”

    Customer: “I don’t f******* care! Just give me the f******* book to sign!”

    (She signs for the parcel and storms out, offering one final pearl of wisdom before going out the door.)

    Customer: “You should learn to f******* speak to people more politely, b****!”

    Acting Like A Dog

    | NC, USA | At The Checkout, Health & Body, Pets & Animals, Rude & Risque

    Customer: “You’re a very pretty girl. How old are you?”

    (I get flustered and blush as I finish the paperwork for his dog’s stay.)

    Me: “Uh, thank you, sir. I just, uh, I just turned 21.”

    Customer: “You’re still a little girl! I’ll be 40 this month. You know what that means: prostate exams. Do you know anything about prostate exams?”

    (I am hurriedly finishing the paperwork.)

    Me: “Your total is $235. Thank you for choosing our kennel. I hope Bruiser enjoyed his stay! He’s a sweetie; we would welcome him back anytime.”

    Customer: “You didn’t answer my question. Do you know anything about prostate exams?”

    (He winks at me.)

    Me: “No, sir. I do not. How would you like to pay?”

    (He leans over the counter.)

    Customer: “A pretty little redhead like you? I’m sure you know a lot about a lot of things.”

    Me: “I see you’ve previously used Visa. Would you like for us to charge the same card?”

    Customer: “I’d like for you to answer my question, honey.”

    (A coworker has overheard our interaction came to the front. He is approximately 6’3″ and solid muscle. His hair is also a brighter shade of red than mine.)

    Coworker: “I heard somebody up here likes redheads.”

    Customer: “I was talking to—”

    Coworker: “I know who you were talking to, and if you do not stop talking to her, the only thing that will be up your a** is my foot. Now how would you like to pay, sir?”

    (The customer promptly pays. The kennel owner received complaints about both my coworker and I, but she had also had incredibly creepy interactions with this client. She informed him that his business was no longer welcome.)


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