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  • Had It Up To Their Neck With Bad Customers
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    A Good Attitude About A Bad Attitude

    | WI, USA | At The Checkout, Awesome Customers, Money, Top

    (Our refund policy has a shorter timeframe than most people assume, and they usually don’t read their receipts. A customer walks in carrying a bag with one of our games; she’s on her cell phone.)

    Me: “How can I help you, ma’am?”

    Customer: “I just want to return this. I do not need to be spending $30 on a game right now.”

    (She continues her phone conversation.)

    Me: “Do you have your receipt with you?”

    Customer: “Yeah, it’s in the bag, honey.”

    Me: “Okay, let me just check it.”

    (I see that she’s a couple of days past the refund window.)

    Me: “All right, I can get you a store credit for this.”

    Customer: “What? You mean I can’t get my money back?”

    Me: “It says right here, ‘Last day for refund is [date]’.”

    (She is a little bit shocked, and continues talking on her cell phone.)

    Customer: “They say I can’t return it… I can only get a store credit! I just drove all this way for nothing!”

    (I prepare for her to start yelling at me.)

    Customer: “Oh, I can’t believe this. I need to go. Just put it back in the bag. I need to take my bad attitude out of here!”

    Me: “Um, sorry about that.”

    Customer: “Oh, it’s okay; it’s not you, honey!”

    (She grabs the bag and leaves quickly, still on her cell phone. I turn to my coworker.)

    Me: “I can’t believe she didn’t yell at me! She just recognized that she was upset and left. This has never happened before!”

    Even A Ninja Has To Work

    | Manhattan, NY, USA | At The Checkout, Bad Behavior, Family & Kids, Top

    (I’m waiting in line. The customer in front of me has two unruly boys.)

    Boy #1: *to his brother* “Is this for us?”

    Boy #2: “I think so!”

    (They proceed to stuff candy from the shelves into their pockets.)

    Cashier: “I’m sorry; you need to pay for those.”

    Boy #1: “Poop!”

    Boy #2: “Don’t say that. It’s a dirty word.”

    (They empty their pockets.)

    Boy #1: “What if I just take one?”

    Cashier: “You still have to pay for it.”

    Boy #1: “Poop!”

    (He pulls an orange from his mother’s shopping cart. He throws it at the cashier, who catches it without looking up.)

    Boy #2: “How did you do that?!”

    Cashier: “Oh, all the staff here are ninjas.”

    (Panicked, the boys take a few more pieces of candy out of their pockets. As he starts ringing me up, I hear him muttering to himself.)

    Cashier: “Don’t play baseball, they tell me; it’s a waste of time. Just get a job, they say! That’ll teach you what’s important.”

    O Dear

    | Anchorage, AK, USA | At The Checkout, Technology

    (I’m working at the self-checkout area. I watch over the customers, and help them if they seem lost. One customer has a bunch of green onions, and is looking for them in the ‘No Barcode’ area, under ‘G’. This is a common mistake, so I go to help.)

    Me: “‘O’, ma’am.”

    Customer: “Oh, what?”

    Me: “No, ‘O’. It’s under ‘O’.”

    Customer: “It’s under oh what? What’s it under?”

    Me: “‘O’.”

    Customer: “Oh, what? What’s it under?”

    (I walk over to her and tap the ‘O’ button.)

    Me: “No, it’s under ‘O’. ‘O’ for onion.”

    Customer: “Oh. Oh, ‘O’!”

    Me: “Yeah, ‘O’.”

    Customer: “Oh, okay!”

    Real Sugar Can’t Be Beet

    | WA, USA | At The Checkout, Bad Behavior, Food & Drink

    (A customer comes up with two packages of[energy drink].)

    Customer: “Is this sugar free?”

    Me: “Nope, afraid not. The sugar free usually has a lighter coloring on the box.”

    (The customer repeats his question twice more, and I repeat my answer twice more. Finally, he decides to buy the two packages of normal [energy drink].)

    Me: “All right, here’s your receipt!”

    Customer: “Wait here. I’ll go get the sugar free…”

    (Puzzled, I keep an eye on his groceries. When he returns, he takes the normal [energy drink] out of the bag, putting the new packages in the bag.)

    Me: “Sir, didn’t you want to purchase those, too?”

    Customer: “No! I told you, I was going to get sugar free! You rang me up for them!”

    Me: “Sir, I told you three times that you were buying the regular kind. If you want those instead, you’re going to have to do an exchange.”

    Customer: “No! I told you! I wanted sugar free! I have no time for this!”

    (I call over my supervisor.)

    Supervisor: “What’s up?”

    (I explain the situation, calling it a slight problem in communication.)

    Customer: “I told her; I’m very busy! I have no time for this!”

    Supervisor: “Sir, in the time it took me to walk over here, you could’ve had this done and been on your way. I’ll take care of this on another register.”

    (Without a word further, my supervisor takes the customer’s groceries and brings them to another register. A regular customer is behind the other customer, and has witnessed the whole thing.)

    Regular Customer: “Geez! People sure are awful, huh?”

    Got To Give Him Credit For Trying

    | MD, USA | At The Checkout, Money

    (We just opened for service. Our first customer of the day comes in.)

    Customer: “Hi, do you guys take [credit card name]?”

    Coworker: “No, sorry, sir.”

    (The customer leaves, but he comes back about an hour later.)

    Customer: “Hi! Do you guys take [credit card name]?”

    Coworker: “Nope, sorry. But we take checks!”

    Customer: “Nope, that doesn’t work. Thanks anyway.”

    (An hour later, he comes back.)

    Customer: “Still not taking [credit card name]?”

    Coworker: “Nope, sorry!”

    Customer: “Okay…”

    (He leaves, again. An hour later..)

    Customer: “NOW do you take [credit card name]?”

    Me: “Sorry, sir, we do not.”

    Customer: “Jeez, I’m never coming back here! You guys never take [credit card name]!”

    (He storms out. At the end of the day…)

    Customer: “So, how about now?”


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