Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Trust Is A Two-Way Street

| Aldergrove, BC, Canada | At The Checkout, Awesome Workers

(An elderly woman comes through my till and is writing a cheque to pay for her order, but is having difficulties with her shaky hands. I offer to write it for her.)

Me: “All right, so the total was $62.83. If you would like to check it over yourself and sign it for me, please?”

(She goes to take the cheque from me when a younger woman behind it snatches it from my hands and starts triple-checking the amount on the cheque and the computer screen, before handing it to the elderly woman to sign.)

Young Woman: *snottily* “You just can’t trust some people.”

Me: “Fair enough…” *to the elderly woman* “Here’s your receipt; see you next week!”

(I quickly run the younger woman through, who says nothing the entire time. At the end of the transaction she hands me a $100 dollar bill. I hold it up to the light and start checking all of the security features, the younger woman glaring the entire time.)

Me: “Like you said, you just can’t trust some people.”

No ID, No Idea, Part 20

| Atlanta, GA, USA | At The Checkout, Criminal/Illegal, Extra Stupid

(I work in a retail store that sells and trades video games. If you want to trade your games in for cash, you must present a valid drivers license. It’s a state law. People are constantly stealing video games from bigger stores and will then trade them to us for cash.)

Me: “Do you want store credit or cash?”

Young Man: “Cash.”

Me: “Okay, I just need to see a valid driver’s license.”

(Hands me a Florida license with a Georgia address.)

Me: “Seriously?”

Young Man: “What? It’s valid! I got that off the Internet!”

Me: “Oh, I have no doubt about that.”

(I wouldn’t give him the cash and he was just dumbfounded that his idea didn’t work.)

Related:
No ID, No Idea, Part 19
No ID, No Idea, Part 18
No ID, No Idea, Part 17

Going Whacko Over A Taco

, | Florence, KY, USA | At The Checkout, Food & Drink, Liars & Scammers

(I am working in the drive-thru, when a customer who is always missing food pulls up to the window.)

Me: “Your total is [total].”

Customer: “Can I have some sauce, too?”

Me: “Yeah, no problem.”

(That’s when I recognized him. I repeat his order and make sure there is absolutely nothing wrong and he agrees with me. I quadruple check the bag and show all the employee’s so everyone knows he got all his food. I even take a picture. He comes back in five minutes later.)

Me: “I’m sorry, sir, is there a problem?”

Customer: “Yeah, I didn’t get my taco.”

Me: “I’m sorry, sir, but the taco was in the bag when I gave it to you.”

Customer: “Well, it’s not in there now.”

Me: “I’m sorry, sir, but when I handed you the food it was in there.”

Customer: “Well, where is it then? Cause it’s not in there.”

(He proceeds to show me the bag.)

Me: “I’m sorry, sir, but you must have taken it out because it was in there when I handed it to you.”

Customer: “Okay. Okay. I’ve seen you walking around, man. I’ll find you.”

(He really just threatened me. Like, wow. So I show him the picture.)

Customer: “…That’s not my food.”

Me: “Sorry, sir, it was. I just took it a couple minutes ago right before I gave you your food.”

Customer: *silence*

Me: “Now do you want to threaten me again, or do you want to leave?”

(He left.)

Muffins Are Sweeter Than Bagels

, | PA, USA | At The Checkout, Crazy Requests, Food & Drink

(I’m a manager at a fast food restaurant but I’m currently on register covering a break. An older lady, probably in her 60s or 70s, comes in and sets her purse on the counter. Our egg muffin sandwiches come with ham, egg, and cheese.)

Me: “Good morning! What can I get for ya?”

Customer: “Good morning. I need an egg muffin… on a bagel… with bacon.”

(Since some customers like more than one type of meat on their sandwich I’ve gotten similar request before. Wanting to see if this is the case, I try to clarify:)

Me: “Okay, so you’d like a bacon, egg, and cheese bagel? Do you want ham and bacon on the sandwich or do you want to substitute the bacon for ham?”

Customer: *shaking her head* “No, no, no. I need an egg muffin… with bacon… on a bagel.”

Me: “So you want bacon, egg, and cheese on a bagel?”

Customer: *smiling sadly at me* “No that’s not what I want. See, this is why I came inside to order. No one can get my order right in the drive-thru.”

Me: “I’m sorry, I’m just confused. If you just tell me what you want on the sandwich I’ll ring it up for you and make sure you get it exactly how you want.”

Customer: “I just want an egg muffin on a bagel with bacon.”

(At this point I turn toward the giant menu board behind me and find the BEC Bagel on the menu I point to it looking back at the customer.)

Me: “This is a bagel with bacon, egg, and cheese can you tell me what about this sandwich you’d like to change and I will modify it for you.”

(Customer looks at the menu for the first time since entering the restaurant, seeing where I’m pointing she looks a little surprised.)

Customer: “Oh… Oh, I see… I thought you had to… Um, I guess I’ll have that.”

Me: “No problem, ma’am. Will there be anything else this morning?”

Customer: “Yes, could I also have a coffee with cream and sugar but can I have the packets?”

Me: “Of course! Your total will be [total].”

(As the lady fishes out her money, I turn to pour her coffee and get her cream and sugar packets. When I turn back around her money is sitting on the counter, she has gotten her food, and is putting the bag of food in her purse. I pay her out and give her her change then proceed to hand her her coffee and packets.)

Customer: *gestures at the packets* “Oh, could you put those in for me?”

Me: “So, you want a coffee with cream and sugar on the side but you want me to put the cream and sugar in for you?”

Customer: *looking confused* “No… No. I meant…”

(She begins looking around for something and her eyes come to rest on the food bag still sticking out for her purse. Realizing she wanted me to put the packets in the bag I begin to ask for her to hand me the bag but before I do she scoops up the packets and haphazardly tries to shove them in the food bag some of them falling out into her purse in the process. She then goes to pick up her coffee and leaves, muttering a thanks.)

Me: “Have a great day, ma’am!”

(I turn to my boss, the store manager, who was behind me the whole time assembling orders.)

Me: “Hey [Boss], could I have an egg muffin with bacon on a bagel?”

Boss: “Sure! And what about some coffee with some cream and sugar on the side but put in?!”

Trying To Re-Coup

| Tampa, FL, USA | At The Checkout, Money

(I answer the phone while working the register during holiday rush.)

Customer: “Hey, I made a several hundred dollar purchase a few days ago during the big sale. And I got a 20% off everything coupon today. Can I bring the coupon in and get 20% off my original purchase?”

(Is this a test? A recorded call from one of my superiors, because this cannot be serious.)

Me: “I’m sorry. That coupon is intended for your next purchase, not one that was already completed!”

Customer: “But I spent so much money! Can’t I just return everything and then re-buy everything with the coupon?”

Me: “I’m sorry. That is incredibly unlikely and will not work. That coupon is intended for the next purchase.”

Customer: “But I spent so much money… You sure?”

Me: “I’m pretty gosh darn positive. Have a nice day, though!”

(The lines were already backed up and I could not imagine if she honestly tried to bring everything back in and argued for the coupon discount!)

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