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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Brought Her Baggage With Her

    | Sacramento, CA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am currently checking out a customer with a $130 order. Another customer comes up behind her with one item and I tell the first customer that I will check the second customer out first before I continue to help her. Big mistake.)

    Customer #1: “Why? That doesn’t make any sense! I was here first!”

    Me: “It will only take a moment, ma’am. She only has one item.”

    Customer #1: “Whatever.” *rolls her eyes and scoffs at me*

    Customer #2: “No, really it’s okay. I can wait.”

    Me: “It’s not a problem. Once I help you, I can focus on helping this customer bag.”

    Customer #1: “Help me bag? You WILL bag!”

    Me: *speechless*

    (I keep quiet at this point so I don’t say something I regret. I help Customer #2 out and she leaves. Things are tense now between me and Customer #1. I am already bagging her items. My manager comes over to try and defuse the situation’)

    Customer #1: “I’m glad you’re here, since apparently SHE needs help.”

    (My manager and I bagged her items and got her out of there. She was the worst customer I had ever had to deal with since I had been working at that store.)

    Turned Into A Dog Day Afternoon

    | Sacramento, CA, USA | At The Checkout, Awesome Customers, Pets & Animals

    (I’ve been having a really bad day due to a customer I had earlier. An older gentleman comes up to my till and I smile weakly at him.)

    Me: “How are you doing today, sir?”

    Customer #1: “I’m doing just fine, little lady. How are you?”

    Me: “I’m all right. Are you getting the dog food as well?”

    Customer #1: “Yes, but I’m going to pay for that with cash, if that’s all right?”

    Me: “Not a problem.”

    (I continue to check out the grocery portion of it and he pays. I next begin scanning the dog food when a woman behind him in line sees it and flicks her gaze to Customer #1.)

    Customer #2: “Excuse me, sir?”

    (Both he and I look at the woman. I’m bracing myself for an altercation.)

    Customer #2: “I just really love dogs. Would you mind if I buy those for you?”

    Customer #1: “Y-you don’t have to!”

    Customer #2: “I know, but I want to. I really love dogs and I want to do anything I can for them.”

    (With Customer #1′s blessing, she added the cans of dog food to her $30 order. Faith in humanity was restored and my day improved after that!)

    Loud And Clear-ly Annoying

    | St. Louis, MO, USA | At The Checkout, Bad Behavior, Bizarre, Family & Kids

    (I am a part time clerk assisting my manager on register during the morning rush. The next customer in line is a middle aged woman and her son who looks to be around eight.)

    Me: “Good morning. Is this all for you?”

    Boy: *yelling loudly* “GOOD MORNING, SIR. YOU’RE DOING A WONDERFUL JOB!”

    Me: “Well, thank you.”

    Boy: “SAY WHAT DID YOU SAY?”

    Me: “Um… thank you?”

    Boy: “SAY WHAT DID YOU SAY?”

    Me: *realizing the kid isn’t asking for me to repeat myself but giving a command* “Okay, what did you say?”

    Boy: *even louder* “GOOD MORNING, SIR. YOU’RE DOING A WONDERFUL JOB!”

    (My manager and several of the customers are looking our way, obviously annoyed with the boy. I tell the customer her total and she goes to pay.)

    Boy: “ARE YOU EVER GOING TO GET A REAL CAREER OR ARE YOU GOING TO TAKE TRASH OUT ALL YOUR LIFE?”

    (I blink and am at a total loss for words. Several other customers’ jaws drop and my manager is trying to keep from laughing.)

    Customer: “Oh, my goodness, I am so sorry! I can’t believe…”

    Boy: “GOOD MORNING, SIR. YOU’RE DOING A WONDERFUL JOB!”

    Gonna Spread Her Terror Across The Street

    , | NY, USA | At The Checkout, Bigotry, Religion

    (I’m a customer waiting in line at a local convenience store. A man and a woman walk in, grab drinks out of the cooler and head for the register to pay. Suddenly, the woman throws the drink on the ground.)

    Woman: “Oh, h*** no! I don’t buy nothing from no towelhead, Muslim terrorists!”

    (The man behind the register, who is Middle Eastern, says nothing.)

    Woman: “You know what? F*** this place. I’m going to [Store across the street] and buy my stuff from Americans!”

    (Both of them storm out the door and head across the street. I walk up to the counter.)

    Me: “Well, that was interesting.”

    Clerk: “They’re not going to like it any better over there.”

    Me: “No?”

    Clerk: *laughing* “My brother owns that store!”

    Reading The Smoke Signal Loud And Clear

    | Columbus, OH, USA | At The Checkout, Awesome Customers, Bad Behavior

    (I’m working third-shift in a quiet part of town, when a car pulls up, a man steps out, walks in, and comes up to the counter.)

    Customer: “Pack of Marlboro Reds.”

    Me: “Sure thing. May I see your ID?”

    Customer: “What?”

    Me: “Your ID. I need to see it before I can sell you cigarettes.”

    Customer: “Are you f****** kidding me?”

    Me: “…no, sir. I need to see ID before I can sell you cigarettes.”

    Customer: “Look, I know this is a s***ty little town, but in a real city like Cleveland, they don’t ask people older than 18 for ID for just cigarettes.”

    Me: “Sir, I doubt that. I’m abiding by state law, and that applies in Cleveland, too.”

    Customer: “Just give me the smokes!”

    Me: “Sir, I can’t do that without ID.”

    Customer: “You know what? You’re just some dumba** kid who works a s***ty job, and you’ll never amount to anything because you live in this piece of s*** town. If you had a real job or weren’t a total loser, you wouldn’t be such a piece of s*** about this. You won’t ever be anything in life, you f***.”

    Me: “That might be true, but, you know what I can do that you can’t?”

    Customer: “WHAT?”

    (I turn, grab a pack of my brand of cigarettes off the shelf, scan them, pull out my wallet, swipe my card, grab my receipt, open the pack, and slide a cigarette behind my ear, before pocketing the smokes and receipt.)

    Me: “I can buy cigarettes here.”

    Customer: “F*** YOU!”

    (He turns and storms out.)

    Me: “Have a great mornin’!”

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