Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Not The Cream Of The Crop, Part 3

| UK | At The Checkout, Crazy Requests, Food & Drink, Money

(On the particular day the dairy fridge has broken down AND we have quite a lot of stock with a ‘best before’ sticker for that day. So I decide to reduce all that stock lower than I usually would just to get rid of it.)

Customer: “I would like to speak to the manager, please.”

Me: “That would be me. How can I help you?”

Customer: “I bought this cream AND this cake today. I poured the cream over the cake for my family only to find it was off. So it ruined the cake. I want a refund for both.”

(She hands me a receipt which shows that both items had been reduced quite heavily. I apologize profusely while trying to explain that we were sure the dairy fridge breakdown didn’t damage anything.)

Me: “And that’s all done for you! Here is your refund of £1.”

(The customer holds the £1 coin in her hand and looks slightly confused.)

Customer: “I wanted a refund.”

Me: “…and I gave you one. According to the receipt you gave me you only paid £1 total for those products.”

Customer: “But it was bad. Surely you should give me a refund of the full price.”

Me: “Do you sell things on eBay?”

Customer: *taken aback* “How is that relevant?”

Me: “Indulge me.”

Customer: “Yes. I sold my husband’s PS3 last week.”

Me: “Okay, so let’s say I bought your husband’s PS3 for £100. But when I connected it to my TV it didn’t work and I insisted that I get a refund. Do I ask for the £100 I paid you or the £400 you probably bought it for?”

(Somehow this confused her even more. She decided I made a valid point and left the shop in an almost dream-like state. We never saw this customer again and we still don’t know to this day if she was attempting a scam, or just a little dim.)

Related:
Not The Cream Of The Crop, Part 2
Not The Cream Of The Crop

Need To Take A Seat Due To The Audacity

| Bear, DE, USA | At The Checkout, Bad Behavior, Criminal/Illegal

(I’m shopping at the local grocer’s and standing in line, waiting to pay for my items. There is a woman in front in me unloading her items onto the belt. She finishes unloading and I notice that there is still one item in the seat part of her shopping cart.)

Me: “Ma’am,’ I think you missed an item.”

Woman: *glances at it* “I haven’t decided if I’m going to buy that or not.”

(The cashier rang up her items.  She paid, moved the loaded bags into her cart, and walked away without paying for the item in her cart seat. I guess she decided not to buy it after all; she stole it instead!)

Doesn’t Have It In The Bag

| North Vancouver, BC, USA | At The Checkout, Bizarre

(I’m working as a cashier at a popular grocery store. A woman comes in my line with a shopping cart full of typical grocery items.)

Me: “Hi, there. How are you doing today?”

Customer: “I’m okay. I forgot my (reusable) bags at my house, though.”

Me: “That’s okay; it happens to us all.”

(The first thing on the belt is three 4-litre jugs of milk.)

Me: “Do you want bags for the milk?”

Customer: “Yes, please. And could you double bag it?”

(Next are a few things of meat products.)

Me: “Did you want the meat all in one bag?”

Customer: “No. I need the bacon in its own bag. And could you also separate the meat and seafood?”

Me: “Sure.”

(This keeps going throughout the transaction, wanting bread in one bag, the produce broken up into numerous bags, cleaning products in smaller bags before being put into bigger bags, and most of these being double bagged. At the end, there is a bag of chips left on the belt.)

Me: “Did you want this in its own bag?”

Customer: “Oh, no, thanks. I’m trying to cut down on the number of plastic bags.”

(I ended up using more bags than she had groceries.)

Not Cut Out To Be Good Customers

| Shreveport, LA, USA | At The Checkout, Awesome Workers, Top

(It’s noon and there’s a huge sale on so naturally the store has quite a few customers.)

Employee: *as she dashes from the cutting table to the register* “I’ll be right back, sweetie! Let me just check out those two ladies, okay?”

(I nod and patiently wait the few minutes it takes for her to cash out the other customers.)

Employee: *slightly breathless as she returns* “Whoo! I’m getting my exercise today!” *smiles brightly* “How much of this did you need, miss?”

Me: “Three yards please, ma’am.” *glancing around at all the other customers* “Where’s your help? They had to know it’d be busy today with the sale and all.”

Employee: *as she cuts* “Well, there’s supposed to be another girl here but she called about ten minutes ago and said she has a flat so I don’t know when she’ll be in.” *tags and passes over my fabric* “Here you go. Just let me know when you’re ready to check out, okay?”

Me: *nods* “Sure. I just remembered something else I needed.”

(I pick up the thread I needed then wander about the store a bit looking at the sale items near the register. Two older women walk up to the register and just stand there for about ten minutes.)

Customer #1: *wrinkles her nose* “The service here is awful.”

Customer #2: *purses her lips* “It is. I knew we should have gone to [Store’s other location] instead.”

(The two customers toss their large amounts of fabric and notions on the counter then flounce out the door. I walk back to the cutting table where the employee has just finished up with another customer.)

Employee: “Are you ready to check out yet, hon?”

Me: “Yes, ma’am, and I thought I’d let you know those two women left all their stuff at the register. Sorry.”

(We return to the register and she puts the fabrics and notions aside.)

Employee: “Now those will go in the remnants.” *sighs* “I told them to tell me when they were ready and I’d come up here!”

Me: *rolls eyes* “I guess they thought they were too good to come to you.”

(She rings up items with a smile.)

Employee: “Your total is $38.57.”

Me: *stares at her in disbelief* “That can’t be—”

Employee: *suddenly sounding nervous* “But the fabric was on sale for $12 a yard—”

Me: *cutting her off as I cover my face with one hand* “And the pattern was on sale for $1. The rest is taxes and the thread.” *grins sheepishly* “I thought it should be MORE! I forgot that the pattern was on sale!”

Employee: “Oh!” *looks visibly relieved then scans something near her register* “Since you’re so nice and waited so patiently, I’m giving you the 10% student discount! Your new total is $34.71!”

Me: “You don’t have to do that! I really did think it should have been more! I wasn’t trying for a discount!”

Employee: *smiling* “I know but you could have just left like those others did. So, cash or card, miss?”

(This is my new favorite location because she is always so sweet!)

Giving You A Heart Attack With A Heart Attack

, | Dayton, OH, USA | At The Checkout, Food & Drink

(I am working the drive through with the manager.)

Me: “Hi, welcome to [Store]. Would you like to try [new sandwich]?”

Customer: “OH, MY GOD! ARE YOU TRYING TO GIVE ME A HEART ATTACK?!”

(I jumped, scared by the customer’s volume. Meanwhile, my manager was laughing, as she recognized her boyfriend in the drive-through. The rest of the order went smoothly.)

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