Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (3,203 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    They Should Screen Customers Like This

    | St. Louis, MO, USA | At The Checkout, Bad Behavior, Extra Stupid, Technology, Theme Of The Month

    (We have a touch screen tablet/kiosk in store that allows you to create a playlist for making custom CDs. One day, a man is shouting and punching the screen trying to get it to work. I come over to help him.)

    Customer: “This f****** thing is broken. It won’t accept any of the letters when I press them!”

    Me: “Please be gentle with the device. I’ll show you how easy it is to use.”

    (I show him, and after a few minutes he tries again, pressing the space between the letters instead of any actual letters.)

    Customer: “Your cheap-a** tablet is the reason I can’t figure it out!”

    (I just stand there letting him vent, all while finishing his list of songs. When it is done he wants to enter his name, and goes back to jamming the screen with his finger and cursing loudly.)

    Me: “I will finish it for you. The total will be [total].

    Customer: “That’s way too expensive! Never mind.”

    (The customer then just simply walks away. I turn around to see my coworkers laughing at me. Great days in retail!)

    Common Sense Has Left The Ranch

    | Victoria, BC, Canada | At The Checkout, Extra Stupid, Food & Drink

    (I am working at a sandwich shop while in high school. I have just made a sandwich for a customer and gone into the back to grab a few things. The customer returns to the counter to talk to my coworker.)

    Customer: “This is totally unacceptable. I want a new sandwich made!”

    Coworker: “What seems to be the problem?”

    Customer: “My sandwich has ranch on it. I hate ranch!”

    Customer’s Boyfriend: “Yes, my girlfriend hates ranch dressing. She would never order a sandwich with ranch!”

    Customer: “You should really check with people before you start making their food, you know!”

    Coworker: “I’m sorry. Let me get another sandwich started for you. What kind did you order?”

    Customer: “Chicken bacon ranch. Oh, but no bacon!”

    Green Eyes Don’t Get You The Green

    | TN, USA | At The Checkout, Bad Behavior, Bizarre, Health & Body, Money

    (I am keying in banking and income information for a customer who really wants to borrow 200 dollars.)

    Me: “Congratulations! You’ve been approved for $150 today!”

    Customer: “Oh, man! Thanks! Did you know you have the most beautiful green eyes I’ve ever seen, young lady?”

    Me: “Thank you so much, but our loans are computer generated amounts based on your income and banking information. I can’t approve for more than the $150.”

    Customer: “Oh. Well, they aren’t that pretty after all.”

    Me: *just staring at him* “Umm?”

    Customer: “That came out wrong.”

    Take Note Of The Note, Part 2

    | Auckland, New Zealand | At The Checkout, Criminal/Illegal, Liars & Scammers, Money

    (I’m a cashier and food server working alone on the morning shift in a small store. I have just served a customer and he is waiting for his fries to cook.)

    Customer #1: “How long until my chips are ready?”

    Me: “1 minute and 45 seconds away.”

    Customer #2: “Hey, man. I don’t mean to be a bother, but I’m in a hurry. Can you change some money for me?”

    Me: “Possibly. How much do you need changed?

    (Customer #2 holds up a $20 note.)

    Me: “Yeah, sure. Why not?” *I take the $20 off of him, and give him two $10 notes*

    Customer #2: “Thanks, man.” *leaves the store*

    (I have a funny feeling about the exchange, so when I put his note in the till, I fold the bill below just in case. A minute later…)

    Customer #2: “Hey, man. You only gave me $20. I gave you three $20 notes.”

    Me: “I’m 100% sure you only gave me $20.”

    (I am about to offer to take his details which is procedure in these circumstances when he cuts me off.)

    Customer #2: “Look, man. I’m not trying to scam you. My cousin gave me $60 and I needed them changed. They might have been stuck together and looked like one bill but there were three. I would like my $40.”

    Me: “I am 100% sure you only gave me $20. If you had asked to change $60 I would have said no in the first place. I also folded the bill below so I can check should a customer come back.”

    Customer #2: *about to begin arguing*

    Customer #1: “Dude, you only gave him $20.”

    Customer #2: *stammers* “Oh, really. My bad, then!”

    (Customer #2 walks of rather fast, only to stop at the door, come back, and grab the two $10 notes he’s left on the counter. A few seconds later, Customer #1′s order is ready.)

    Me: “Here’s your chips and some sauce on the house, for before.”

    Customer #1: “Thanks. So was that guy trying to scam you or what?! He seemed genuine and dodgy at the same time.”

    Me: “Yeah, but he didn’t come back to change the other $20 notes.”

    Customer #1: “I wouldn’t hate Monday mornings if I saw something that entertaining each week!”

    Related:
    Take Note Of The Note

    Technology That Makes You Cry

    | Tacoma Area, WA, USA | At The Checkout, Food & Drink, Technology, Theme Of The Month

    (I’m working at the self-checkout area assisting customers when issues arise, such as weight discrepancies, inputting coupons, and just giving general help with the system. One customer has a lot of produce which requires a produce code to be input in order to weigh the items on the scale. One customer is growing increasingly frustrated with the produce look-up feature.)

    Customer: *frustrated* “I can’t find where the celery is.”

    Me: “You know…” *shows him feature* “you can actually look things up by name, spelling it out, instead of searching by category. It goes much faster that way. As you type in the letters for the name it’ll narrow the choices.”

    Customer: “Oh, ok. That is much faster.”

    (The customer continues for a few minutes with inputting his produce. It takes him a bit but he’s slowly catching on and learning the system. He stops, stumped, when he can’t find one.)

    Customer: “What is this?” *holds up an onion, looking very confused*

    Me: “… That would be an onion.”

    Customer: “No, I mean the code. I can’t find it.”

    Me: *laughing* “Oh! 4665.”

    (My coworker starts crying because she was laughing so hard at the onion comment and had to walk away for a minute to lose it. We still laugh about ‘that’s an onion’ to this day.)

    Page 56/218First...5455565758...Last