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  • Customer Service Is Over(reaction)
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Should Be Nice About The Niceties

    | USA | At The Checkout, Awesome Customers, Bad Behavior

    (I work at an official store for a sports team. It’s been an unusually busy game, and we’re understaffed. I haven’t had more than a minute or two without a customer checking out in over three hours. I’ve made it a point to try to ask how everyone’s day is and been very pleasant. At the end of a transaction…)

    Me: “Ma’am, would you like a bag?”

    Customer #1: “No, but I would like a ‘how’s your day going’ or a ‘thank you!’”

    Me: “I’m sorry, ma’am. Thank you and have a great rest of your day.”

    (Customer #1 leaves in a strop. Customer #2 approaches the register.)

    Me: *to Customer #2* “Hi! How is your day going?”

    Customer #2: “Great, since I’m not hot, tired, and a b****!”

    A Good Customer Is A Fresh Breath Of Air

    , | NJ, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink, Theme Of The Month

    (I enter a local fast food place. There’s only one customer ahead of me standing to the side. Just as I get to the counter to place my order he’s given an order of french fries. He lets out an incredibly loud and dramatic sigh, then proceeds to yell at the woman who gave them to him.)

    Customer: “You know, you should just LISTEN to your customers!”

    Employee: “What’s wrong, sir?”

    Customer: “I said I wanted the FRESH ONES!”

    Employee: “Oh, I’m sorry, sir. I wasn’t told. That batch just came out a minute ago. It’s still hot from the fryer.”

    Customer: “I KNOW THAT! I specifically said I wanted the fresh batch you were working on!

    Employee: “All right. Again, I didn’t know that, sir. I’m sorry. I’ll take those back and the other ones will be right up.”

    Customer: “It’s just that you should LISTEN TO THE CUSTOMER! When he ASKS for something he should GET IT!”

    (By this point all other conversation in the front of the restaurant has stopped and everyone – customers and employee alike – are staring at the man who’s still raising a fuss over something that has essentially already been resolved. He grabs his tray and stomps over to the far side of the counter, standing there with arms folded and huffing like someone a tenth his age. I finally step up to the register.)

    Me: “Yes, I’ll have the [combo meal], and I’d like my soda made FRESH, please. Mix the syrup up yourself. And if you could take a straw and blow the bubbles into it right in front of me that would be great!”

    (The other customer apparently didn’t hear me but at least I got a laugh out of the crew and the other people in line!)

    Customer Service(d)

    , | Baton Rouge, LA, USA | At The Checkout, Bizarre

    (My sisters and I are out shopping and stop by a fast food restaurant for lunch. Both of my sisters still work there, and I have only recently quit to take another job. Several of our good friends work there as well. One such friend is on shift, greeting customers who come in and cleaning tables. When we enter, she comes over and gives us all hugs. Another customer has walked in right behind us, and sees our friend give us all hugs.)

    Customer: “Do I get a hug too?”

    (Without thinking, she hugs him. He just grins and walks off. We all stare at her in shock.)

    Coworker: “I thought he was with you guys…”

    Beware Of Customers Bearing Gifts

    | CO, USA | At The Checkout, Extra Stupid, Love/Romance, Top

    (I am working as a cashier during the holiday rush. One of my jobs is to ask each customer if they would like a gift card or gift receipts with their purchase. I have just finished ringing up a woman and have moved on to her boyfriend, who only has one item: pants, clearly for himself.)

    Me: “How’s it going today, sir?”

    Customer: “Good. You?”

    Me: “Good thanks. Would you like any gift cards or gift re—”

    Customer: “No, man. I’m good. Just ring me up.”

    (I nod and continue the transaction. I tell him the total. He slides his card and I press the button that prints the receipt, also clearing the transaction from on screen.)

    Me: “Here’s your receipt.”

    Customer: “Can I get a gift receipt?”

    Me: “I’m sorry, sir. It’s already too late.”

    Customer: “What?!”

    Me: “Well, sir, since you already confirmed the transaction and it has gone through the system, you would have to return the item and re-buy it to allow me to get to the gift receipt option.”

    Customer: “Are you kidding me? What happens if the pants don’t fit and I need to return them?”

    Me: “We do offer a 30-day return policy. All you need is the original receipt, which I just gave you.”

    Customer: “This is bulls***! What happens if it takes me longer than thirty days to decide if they fit?”

    (Before the customer gets anymore worked up, his girlfriend jumps in.)

    Girlfriend: “Don’t worry about it, honey. He asked you at the beginning of the transaction if you wanted a gift receipt. You said no. Now you have to deal with it. Now let’s go before you gotta walk out of this store single.”

    A Centless Journey

    | Fort Wayne, IN, USA | At The Checkout, Money

    (A customer places a book at my register to check out.)

    Me: “Did you find everything alright today?”

    Customer: “I did! I’ve been waiting to get this book for a long time. Wait a moment… Oh, no. I think I left my coupon at home.”

    Me: “What a shame! How much was your coupon for?”

    Customer: “It was a special coupon for 25 percent off any item.”

    Me: “Well, you’re in luck! I happen to have an extra coupon under my register. It’s for 20 percent off any item.”

    Customer: “But mine was for 25 percent. Your coupon won’t save me as much money.”

    Me: “Well, ma’am, take a look at the price tag on the book. It’s only $10. With your coupon, the price would drop to $7.50, and with mine the price would be $8.00. It’s only a fifty-cent difference.”

    Customer: “But my coupon would save me more money! Can you hold the book for me? I’m going to go home and get my coupon.”

    Me: “Where do you live?”

    (The woman gives me an address on the other side of town, probably a 40-minute round trip at least.)

    Me: “Are you sure you want to drive all the way home? The time and gas alone are probably worth more than the 50 cents you’d save with your coupon. Why don’t you just use this 20 percent off right now?”

    Customer: “No. My coupon would save me more money than your coupon would.”

    (She leaves. An hour later, she’s back with her coupon.)

    Customer: *smiling* “Look how much money I just saved!”


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