• A Pain In The Nugget
    (1,338 thumbs up)
  • October Theme Of The Month: Halloween!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Sunglass And Hit Station

    | USA | At The Checkout, Crazy Requests, Criminal/Illegal

    Me: “Hey there, what can I get you?”

    Woman: “Oh, I’ll have [Lottery Game] and two packs of [Cigarettes].”

    (As I get her items and ring them in, I notice her staring intently at some sunglasses that a regular had left behind.)

    Woman: “Those sunglasses are so cute. What’s the deal with them?”

    Me: “Oh, another customer left them behind. We’re keeping them up front in case she comes back today.”

    Woman: “What if she doesn’t come back?”

    Me: “Then it gets moved to the lost and found.”

    Woman: “What if she never comes back for them?”

    Me: “Uh, well, I think [Store Owner] either throws lost items away after a period of time or donates them.”

    Woman: “So they’re just gonna get thrown away?”

    Me: “Not necessarily. Most people who leave stuff behind come back for them, and this woman is in here all the time, so I’m sure—”

    Woman: “I want them.”

    Me: “Excuse me?”

    Woman: “I want those sunglasses.”

    Me: “Well, I’m sorry, but I can’t give them to you. However, we have many styles of sunglasses on display just around the corner from the desk, so if you’d like—”

    Woman: “No. I want those ones.”

    Me: “Ma’am, they belong to someone else.”

    Woman: “Well, what if I said that they’re my sunglasses and I forgot them?”

    Me: “Okay, except we just had a conversation about how they’re NOT yours and how the person who DOES own them left them behind. So, no, you can’t have them.”

    Woman: “But I don’t understand why I can’t have them.”

    (This circular argument goes on for a while. Eventually my manager comes over because he’s noticed a three-item transaction has gone on for almost five minutes.)

    Manager: “Is there something wrong, ma’am?”

    Woman: “Yes, this little girl won’t give me my sunglasses.”

    Manager: *looks at me* “[My Name]?”

    Me: “Well, they’re not her sunglasses. [Regular] was here earlier and left them at register one.”

    Woman: “No, she wasn’t. She didn’t! They’re mine!”

    Me: “Ma’am, you just all but told me these aren’t your sunglasses and I saw

    [Regular] set them down on register one when she was here earlier.”

    Woman: *shrilly* “No! They’re mine!”

    (She suddenly lunges forward and throws herself across the counter, trying to reach the sunglasses. My manager pushes me behind him and snatches the woman’s arm.)

    Manager: “Ma’am, I’m sorry, but you have to leave! You can’t assault the employees or steal from other customers.”

    Woman: “I’m not stealing! They’re mine! THEY’RE MINE!”

    (My manager had to forcibly remove her from the store. The true owner of the sunglasses came in the next morning and my manager regaled the story to her. She just laughed and told him to tell me she was sorry I had to go through that. All that fuss over a pair of $5 sunglasses!)

    Lounging In The Line

    | VA, USA | At The Checkout, Tourists/Travel

    (I’m the customer in this story. The weather has been bad this day, resulting in a lot of cancelled and delayed flights, on top of being a holiday that is busy for flying anyway, so the check-in lines are overwhelmed with both people trying to check in and those trying to get re-booked. I notice that no one is moving in the check-in line while the desk agent is dealing with a customer. I walk up to the desk from about 20 spots back.)

    Me: “Excuse me. I don’t mean to interrupt, but it seems that you’re helping this customer personally while no one is using the check-in screens. Can those of us in line to check in use the check-in screens while you handle this?”

    Agent: “Sure! I’m trying to re-book her, so please step up and check in if that’s what you’re in line for.”

    (I turn around to the line and speak loudly.)

    Me: “If you’re just here to check in, please step up and use the check-in screens.”

    (I go back to my original position in line, and it turns out most the people in line were there to be re-booked, so I reach the counter quickly as those waiting for assistance wave those of us just checking in forward. When I reach the screen and put my bag up to be tagged…)

    Agent: “Ah, you again. Wait right here for a second.”

    (I wait, thinking I upset them with my intrusion and am going to be kicked off my flight.)

    Agent: *comes back, takes my ID, tags my bag, and then hands my ID and claim slip back to me along with another slip of paper* “Thank you for that. I’d love to hire you to stand here all evening and keep things moving, but this is the best I can do.”

    (She comped me a lounge pass! Turned out that it was a LIFESAVER since MY flight ended up delayed by five hours!)

    Twice The Cheese, Double The Effort

    , | Canada | At The Checkout, Crazy Requests, Food & Drink, Money

    (I used to work at a small sandwich shop at which the manager and I were the only daytime employees. Our franchise serves shredded cheese on sandwiches, and customers often try to get us to put extra cheese on, since it’s more difficult to gauge the proper amount. The following happens during our regular lunch rush, as my manager and I are running back and forth, ringing people through and making their sandwiches.)

    Me: “And what kind of cheese would you like?”

    Customer #1: “Shredded.”

    (I measure out the proper amount with our scoop and put it on his sandwich.)

    Customer #1: “No, put more than that.”

    Me: “I’m sorry, sir, but this is our standardized amount. If you want more, you’ll have to pay for extra cheese.”

    Customer #1: “No, you didn’t put enough on. You need more than that.”

    (My manager has just finished ringing someone through and comes over.)

    Manager: “No, sir, I saw her measure it out. That is the standardized amount for a footlong sandwich.”

    Customer #1: “No. I need more cheese than that!”

    (This goes back and forth for a minute as I get to work on the next customer’s order, and finally my manager puts a full extra serving of cheese on.)

    Manager: “So that will be [amount] extra when you get to the till, then.”

    Customer #1: *mutters* “Well, put more than that on, then.”

    (My manager ignores him, and I finish making his sandwich and start punching it into the till.)

    Customer #1: “And I’m not paying for extra cheese.”

    Manager: “I gave you double cheese. Are you saying you would like me to give you free food?”

    Customer #1: “You didn’t put double cheese! You put a tiny bit extra.”

    Manager: “No. You received the regular, doubled, amount. Are you going to pay for it?”

    Customer #1: “No! You should have put more! I won’t pay for extra cheese.” *smiling smugly* “So, how much is it without extra?”

    (My manager raised her eyebrows at him, canceled the order, threw the sandwich in the garbage, and went back to help the next customer in line. He stood there speechless until the other customers started applauding. Then his face turned red and he stormed out, muttering that we lost “$30.00.” His sandwich was only worth about $8.00, even with the extra cheese.)

    Thinks She’s The Big Cheese

    | Canada | At The Checkout, Family & Kids, Food & Drink

    (I used to work for a large franchise, but at a small location at which we stopped serving shredded cheese on sandwiches for a while. During this period, a woman comes in with her two preteen sons, and everything is just fine until we get to the cheese.)

    Me: “And what kind of cheese would you like?”

    Customer: “Shredded, please.”

    Me: “Oh, I’m sorry, we don’t serve shredded on sandwiches.”

    Customer: “What? But I always have shredded.”

    Me: “I’m sorry, but the shredded cheese is more expensive than the regular, and since we’re a small location, we need to save it to season our cheese bread.”

    (The customer is getting visibly angry now.)

    Customer: “This is ridiculous! I’ve walked out of stores without shredded cheese before! I’m a paying customer! You’re supposed to give me what I want!”

    Me: “I’m sorry, but I’m not allowed to serve shredded cheese. If you like, I can give you [two kinds of our regular cheese that are in the shredded cheese]. It’s basically the same thing, it just won’t be shredded.”

    Customer: “I CAN’T believe this. How hard is it to shred cheese?! I’ve walked out of stores before!”

    Me: “The cheese comes pre-shredded or pre-cut. I have no possible way of shredding the cheese here.”

    Customer: “I am a paying customer! That other cheese tastes like plastic! I should speak to your manager about this! I’m paying and I should get what I want!”

    (Suddenly, one of the customer’s sons, who has been looking increasingly uncomfortable, speaks up:)

    Customer’s Son: “Mom. It’s just CHEESE.”

    Customer: “I know but as a paying customer I should be getting what I want!”

    (She didn’t walk out, but she kept repeating that she was a “paying customer” through the whole transaction. Her poor sons looked like they wished the ground would swallow them up.)

    Making You Feel Very Small (Talk)

    | NM, USA | At The Checkout, Language & Words

    (This was a few years ago when I was a receptionist at a bank. Sometimes people would come in and ignore friendly conversation. After a while, this gets on my nerves. I had a few ways of dealing with people like this.)

    Me: “Good morning, sir! How are you doing today?”

    Customer: “Karen.”

    Me: “I’m sorry?”

    Customer: “Karen.”

    Me: “Are you dropping something off for Karen? Picking something up from Karen? Does Karen have paperwork for you to sign? Do you have paperwork for Karen to sign? Does Karen need to notarize something for you? Is Karen opening an account for you? Do you need Karen to do a Signature Guarantee for you? Is Karen closing an account for you? Do you have a meeting with Karen? Would you like to speak with Karen?”

    Customer: “Uh… meeting.”

    Me: *with a sigh* “Okay.”

    Page 55/285First...5354555657...Last