Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

With Great Bacon, Comes Great Responsibility, Part 12

| Austin, TX, USA | At The Checkout, Bad Behavior, Food & Drink

Customer: “I’ll have the melt, please.”

Me: “Okay! Would you like it toasted?”

Customer: “No.”

Me: “Would you like the bacon heated up?”

Customer: “No, I don’t want bacon.”

Me: “Oh, well, in that case I—”

Customer: “Wait, how do you normally do the melt?”

Me: “Well, since you don’t want bacon it’s—”

Customer: *irritated* “No, no, no. Just forget about the bacon. How do you normally do it?”

Me: “Um… put it in the toaster, but—”

Customer: “Then put it in the toaster!”

(Giving up on him listening to me, I comply.)

Customer: *to next customer in line* “You’d think they don’t speak English here.”

(The funny part is that I was trying to tell him that without bacon, his sandwich became a different kind, which was a dollar cheaper. Since he decided to be a jerk and cut me off, he probably told the cashier he’d gotten a melt, and paid for bacon that he never got!)

Related:
From NotAlwaysRomantic
With Great Bacon, Comes Great Responsibility, Part 11
With Great Bacon, Comes Great Responsibility, Part 10
With Great Bacon, Comes Great Responsibility, Part 9
With Great Bacon, Comes Great Responsibility, Part 8
With Great Bacon, Comes Great Responsibility, Part 7
With Great Bacon, Comes Great Responsibility, Part 6
With Great Bacon, Comes Great Responsibility, Part 5
With Great Bacon, Comes Great Responsibility, Part 4
With Great Bacon, Comes Great Responsibility, Part 3
With Great Bacon, Comes Great Responsibility, Part 2
With Great Bacon, Comes Great Responsibility

Countering Those At The Counter

| IN, USA | At The Checkout, Bad Behavior, Crazy Requests, Health & Body

(I’m in line at the pharmacy. It’s been a long day, and I just want to pick up my prescription and go home. The customer in front of me has a basket full of groceries.)

Customer: “I need to pick up my medicine! And I want to pay for my groceries here. I only have six things.”

Pharmacist: “Sure, let me get those for you.”

(The customer puts way more than six grocery items on the counter. I am beyond irritated at this point since she’s making me wait. As the pharmacist scans the groceries, however, I decide not to let it get to me. The wait isn’t that much longer, and I’m next in line anyway.)

Pharmacist: “… and there you go. You’re all set. Have a nice evening!”

Customer: “You too.”

(The customer turns to go and notices me standing in line behind her.)

Customer: *to me* “Excuse me.”

Me: “Oh, it’s no problem—”

Customer: “I SAID, EXCUSE ME. THE SIGN SAYS YOU’RE SUPPOSED TO WAIT FOR THE PHARMACIST, NOT CROWD AROUND THE PEOPLE AT THE COUNTER. YOU ARE IN MY WAY!”

(She grabs her stuff and storms off in a huff, leaving both me and the pharmacist speechless.)

Trying To Force It Through

| QLD, Australia | At The Checkout, Geeks Rule, Movies & TV, Technology

Customer: *waving shirt in front of scanner* “Sorry, I can’t scan this item! I’ve tried so many times.”

Me: “Sorry about that.” *scans item in one go* “There you go!”

Customer: “Oh… uh…”

(I notice it’s a ‘Trust Me, I’m a Jedi’ Shirt.)

Me: “It’s okay… I’m a Jedi.”

Lack-Of-Clothes Make The Lack-Of-A Man

| UK | At The Checkout, Money, Rude & Risque

(An older customer comes to my checkout. He has been staring at me a lot while he has been waiting for service. I am 17 at the time.)

Customer: “Are you from [area in my town]?”

Me: “Oh, no. I don’t live there.”

Customer: “Are you sure? I’ve seen you around there, at [address that is not mine].”

Me: “Oh, no. You must be mistaken.”

(The transaction continues, extremely awkward as he keeps insisting he ‘knows me from somewhere’ and has ‘seen my house’ and things to that effect. I brush him off as one of the harmless, odd customers that one sees in a day.)

Me: “Right, so that comes to £52.56.”

Customer: “Oh I only have £50 on me.”

Me: “Well, if you have no other means of paying, we’ll have to take something off.”

Customer: “Like your clothes?”

Me: “…no.”

Customer: “Like my clothes?”

(I am speechless and upset, and about to go into a rant and call a security guard over, when the next customer intervenes.)

Next Customer: “You are soooo creepy, mate.”

(The customer scuttles off after paying me the full amount, obviously embarrassed about being caught harassing a teenage girl!)

Lucky Dollar Thirteen

| OH, USA | At The Checkout, Extra Stupid, Math & Science

(It is my first day working the cash register, and everything is going well. A customer approaches my register with a handful of items. At first, she can’t figure out which items she wishes to use for which promotions, constantly changing her mind. Then she wants to use multiple (expired) coupons on her purchase. I call my coworker over to help explain to the customer how the promotions and coupons work. We finally get her straightened out on the promotions, and then this exchange happens.)

Customer: “Okay, I think I got it. Now, with this coupon I get one item free, right?”

Me:” Yes, ma’am, one item up to $13.”

Customer: “Okay, well, these items here are about $13 total. Can I use those?”

Me: “No, ma’am, the coupon is for one item up to $13.”

Customer: “Oh, okay. I’d like to use this item, then.”

(She places her coupon on a $14 item.)

Me: “I’m sorry, ma’am, but you can’t use the coupon to get that item free; it’s $14.”

Customer: “But, you said $13.”

Coworker: “Yes, up to $13, but that is $14.”

Customer: “But, you said $13.”

Coworker: “Yes, up to $13. THAT’S $14.”

Customer: “But… didn’t you say $13?”

Coworker:  Yes, the coupon is up to $13. That item is $14.”

(This continues back and forth for nearly a minute.)

Customer: “OH! You mean INCLUDING $13!”

Coworker: “Yes?”

Customer: “Well, the coupon should say that. I’ll find another item.”

(The customer goes to get another item– We still don’t know if she understood a word we said. Since we don’t know how long the customer is going to take, I invite the next customer in line to come to the register.)

Next Customer: *sets her items on the counter with a gracious smile* “I have four items and no coupons.”

Me: “I am so sorry for your wait, ma’am…”

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