November Theme Of The Month: Black Friday!

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Needs To Get That Chip Off Their Shoulder

| BC, Canada | At The Checkout, Bizarre

(I work in a jewelry store in Canada. In Canada, chip-enabled credit cards are the norm, since they provide extra security against fraud, and the cashier doesn’t have to check ID or take a signature. However, my company’s policy is to ALWAYS check customer ID with credit cards, even if they have a chip – no matter how small the purchase is.)

Customer: “Yes, I’ll take the bracelet. Thank you.”

Me: “Fantastic! How would you like to pay today?”

Customer: “Visa, please.”

Me: “No problem, but could I just see a piece of photo ID with the credit card, please?”

Customer: “But it has a chip. You don’t need ID with a chip card. That’s the whole point of the chip.”

Me: “I’m so sorry, sir, it’s just our company policy in order to protect you and other customers when paying with credit. If you’d prefer to pay with a debit card or cash, I won’t need to see any ID at all.”

Customer: “This has never happened to me before! The whole point of a CHIP is so that I don’t need ID!”

Me: “I’m so sorry, sir! If you’d like to run home and grab a debit card or cash, I’d be happy to hold your bracelet for you.”

Customer: “That’s the strangest thing I’ve ever heard. How ridiculous. Could you get your manager?”

Me: “Of course, I’d be happy to.”

(As I move to fetch my manager, the customer grins and throws down two pieces of valid government issued photo ID that match his card.)

Customer: “I’m sorry, sweetheart. I was just teasing you. It’s true I’ve never had this happen to me before, but it’s a really good policy! Good for you for not backing down!”

(I am utterly speechless, but we finish the transaction pleasantly enough)

Customer: “I feel terrible for bugging you like that, but you can tell your manager you’re a star!”

She’s Not Stupid, She Just Acts Like It

| NH, USA | At The Checkout, Money

(I am a manager and have been called up to the register by my cashier because a customer is disagreeing with a price on a cat bed. They have pre-printed prices and have just gone up in price. We have missed tearing one of the old price tags off. The beds are also on sale for $3.00 off with a rewards card.)

Customer: “This bed of a different color said it was $14.99 but it’s ringing up as $19.99.”

Me: “Of course! The price of these actually just changed. We must have missed that other one while taking the tags off. I can change that for you.”

(I go to the screen and point the numbers out to the woman as I speak.)

Me: “Okay! So, the bed is also on sale today for $3.00 off. So what I’m going to do is push the computer to change the price to $17.99 and then it will automatically take off that additional $3.00 for me, bringing the price down to that $14.99 for you today!”

Customer: “Okay, so the bed is on sale, after being $14.99? So shouldn’t the price be lower?”

Me: “The sale is for $3.00 of off the $19.99 price. So if I price match that lower price for you, it’s the lower price of the two options.”

Customer: “But the other bed said $14.99 and it’s on sale! I’ll show you!”

(At this point I try to interject as I believe her 100% and have no problem changing the price for her. She insists though and I wait patiently for her to bring the bed back to me. Meanwhile, her husband is laughing and apologizing for her. Note, she had no idea the bed was on sale previously.)

Customer: *holding the other bed out to me* “See! This says $14.99 right on the tag.”

Me: “Yes, ma’am, and that’s what you’re paying for the bed today.”

Customer: “But it was on sale!”

Me: *getting agitated* “Yes, ma’am, it is, off the price of the bed now. But since we forgot to remove that price tag I’m giving it to you for $14.99 instead of $16.99.”

Customer: “Okay, but if I came into the store right now and went to go get a bed, how much would I pay for it?”

Me: *exasperated* “$16.99!”

Customer: “Listen, I’m not stupid! I’m a smart person; I’m just trying to get you to understand. I need to understand. Why am I paying that much for the bed?”

Me: *literally throwing my arms in the air* “Ma’am, how much would you like to pay for the bed today!?”

Customer: “It’s not that! It’s the principle of it!”

Me: “No, Ma’am. I am not going to stand here all day and argue with you. Please, tell me how much you think you should pay for the bed and I will change it for you.”

Customer: “No, just forget it! I’m not stupid; you’re missing the point.”

Me: *sighs* “All right, Ma’am. Well, you have a great day.”

(I walked away, finding several associates in the nearby aisles, that had been listening and laughing. Apparently, after checking out, she tried to explain to my cashier how I was wrong, expressing again how she wasn’t stupid!)

Unlimited Capacity To Be Annoying

| NY, USA | At The Checkout, Extra Stupid, Money

(I am working at a high end outlet store, welcoming customers, when the power unexpectedly cuts out. Most of the customers are understanding of this when we ask everyone to please leave the store and offer to hold items behind the register until the power comes back and we can ring people out.)

Customer: “These are MY items; you can’t steal them from me. I am going to BUY them.”

Me: “Yes, ma’am, but we cannot check you out without power.”

Customer: “Why not? You can’t add prices without the cash register?”

Me: “Ma’am, you have over $4000 dollars worth of merchandise here. Do you have that much cash?”

Customer: “Ugh, no one carries that much cash. I have a credit card. Unlike SOME people I have an UNLIMITED card.”

Me: “Yes, ma’am, but I cannot run your card with no power. If you will please give me your items, I will hold them here. We need to vacate the store now, please.”

Customer: “It’s an UNLIMITED CARD. Do you understand what that means? It means I CAN’T be denied! UNLIMITED!”

Me: “Yes, ma’am, but I still have to run the card. Please give me your items.”

Customer: “NO! You’re going to steal my things. I have an UNLIMITED CARD!”

(Finally my manager and a security guard were able to get her out of the store until power was restored. The best part? When she came back to buy her items, her card was declined.)

Pleasantness Is The Best Medicine

| OR, USA | At The Checkout, Awesome Customers

(I’m at the pharmacy and they have been having issues with my medication: not in yet, not the right amount, or not in stock. Today it is a misread order, and I did not get the amount I am supposed to, so they ask if I can come back on Monday.)

Pharmacist: “Haven’t you been here almost every day for one thing or another?”

Me: “All but Friday.”

Pharmacist: “I’m sorry we keep having to have you come back in.”

Me: “That’s okay.”

Pharmacist: “And you’re still so nice about it?”

Me: “Why wouldn’t I be?”

Pharmacist: *shakes my hand* “Bless you.”

Me: “Anyone who works behind a counter deserves respect until they show me otherwise.”

Pharmacist: “Can you teach our other customers that?”

Me: “I wish I could.”

I’m Over Your Hangover

| Perth, WA, Australia | At The Checkout, Bad Behavior, Health & Body

(I’m another customer waiting for my prescription. A young hungover male customer is talking to the pharmacy staff. She is asking him some questions to be sure he’s not drug seeking.)

Customer: “I need some strong headache stuff.”

Pharmacist: “Okay sir, just a couple of questions. Are you allergic to anything?”

Customer: “No.”

Pharmacist: “Okay, are you taking any other medications?”

Customer: *annoyed sigh* “NO! D*** it, I had too much to drink last night and my head f****** hurts; just give me the f***** tablets.”

(I hadn’t noticed the head pharmacist hovering till the man got aggravated. He is a 6 foot tall, usually quietly spoken, older man.)

Head Pharmacist: “Sir, there is absolutely no need to swear at [Pharmacist]. She has to ask these questions for your safety.” *hands over some headache tablets* “Here you go, sir.”

Customer: “Whatever.”

(He pays and leaves. The pharmacist turns to her coworker.)

Pharmacist: “I should’ve given him the strongest laxatives we have.”

(I couldn’t help but giggle.)