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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Almost About To Lose It

    | Maple Grove, MN, USA | At The Checkout, Crazy Requests

    (I have just been assigned a new hire to shadow me on the registers when a customer with two heaping carts walks up to my register. I give her a friendly greeting, but she ignores me and starts piling her things (mostly $2-$3 clearance children’s clothes) on the counter. After I finish scanning the entire pile, she begins to scrutinize the screen which shows her the items she’s buying, including the prices and total.)

    Customer: “How much is it?”

    Me: “$150, ma’am.”

    Customer: “That’s too much. Start over.”

    (By this point, I had already spent more than ten minutes scanning her items.)

    Me: *surprised* “Start over? I could just take off what you don’t want instead.”

    Customer: “No. Scan it again. Start over.”

    (The customer then starts digging through the pile, alternately throwing things at me, on the floor, and in several disorganized heaps on the counter. I void out the first transaction and reach for one of the piles to begin scanning again, but she slaps my hand away. After a while, she shoves a few shirts into my face, and then grabs them away when I move to scan them. Eventually, after another fifteen minutes, I have a pile of scanned items that she seems to approve of.)

    Customer: “Here, I don’t want these either.”

    (She throws still more items from the bottom of her cart at me. At this point, my bin for rejected items has long since overflowed, and the pile beside it is threatening to tumble over. Finally satisfied, the customer presents a coupon that doesn’t start until the next day.)

    Me: “I’m sorry, ma’am. That coupon starts tomorrow, and I’m not allowed to accept it early. If you like, you could bring your receipt in tomorrow to get it adjusted.”

    Customer: “Don’t bother. Just hold it until tomorrow for me.” *begins to walk away*

    Me: *calling after her* “Ma’am! I’ll need your name to put it on hold!”

    Customer: *storming back* “FINE! It’s [Name]! You’d better not lose all that! I spent a lot of time finding it all!”

    Me: “Of course not, ma’am. It will be waiting for you at customer service. Have a nice day.”

    Customer: “Whatever.” *marches out the door*

    Me: *to new hire* “I think I need to take my break now. I’ll have you shadow [other cashier] until I get back.”

    New Hire: “Does that happen a lot here?”

    Me: “Unfortunately, far more than it should.”

    Putting Themselves Into A Sticky Spot

    | Bismarck, ND, USA | At The Checkout, Extra Stupid, Liars & Scammers, Theme Of The Month

    Customer: “I’d like to return this game.”

    (He hands me a sports title, which is several years old.)

    Me: “I’m sorry, sir, but we don’t accept open game returns, particularly games purchased at a competing store.”

    Customer: “I purchased the d*** thing here!”

    Me: “I’m afraid you didn’t. We don’t open games and put [competing company]‘s stickers on the cases.”

    Customer: “Well, why the f*** not?”

    Deaf To Reason, Part 2

    , | Darwin, NT, Australia | At The Checkout, Bigotry, Pets & Animals

    (I am at a supermarket checkout.)

    Me: “Hey, there! How are you this eveni—”

    Customer: “You realise there’s a man in here with a dog, right?”

    Me: “Oh? Maybe it’s a guide dog or something?”

    Customer: “No, no! It doesn’t have the guide dog harness! Really! The beast is sticking its nose in the fresh bread!”

    (She proceeds to point over my shoulder, and I decide to look. To my amusement, it is a man who had come to my primary school when I was younger, to teach us about dogs that help people with hearing issues.)

    Me: “Actually, I know that guy. The dog is actually there to help him because of his hearing being—”

    Customer: “I don’t CARE what the dog is there for! It’s not a guide dog and needs to be removed! If you’re not going to help, call your manager, please!”

    (Exasperated and a bit peeved at the customer’s behaviour, I grudgingly do so while she defiantly hold up the line.)

    Manager: “What seems to be the problem?”

    Customer: “That MAN over there has brought some flea-ridden dog in here while he’s shopping! Get him out of here at once!”

    Me: “I tried to explain to her it’s a hearing aid dog, but she’s not listening.”

    Customer: “I was listening you little cretin! Hearing aid dogs don’t—”

    Manager: “Actually they do, and this man is well known for coming through with his dog to help with his shopping. The kids love him, we love him, and you just appear to want to deny that for sake of argument.”

    Customer: “How DARE you! I’m a paying customer!”

    (By this point my manager asked her to pay her due and leave. She does… only to come back in and flat out abuse the guy for making HER look like a fool. Cops had to be called for her to be removed.)

    Related:
    Deaf To Reason

    Freedom Isn’t Free

    | OH, USA | At The Checkout, Extra Stupid, Money

    (I work at a wholesale club and every few months we give out free 90 day trials in lieu of paying for a membership. I have just finished explaining our offer to a customer.)

    Me: “So, did you want to try our paid membership or just get the 90 day free trial?”

    Customer: “I have a question.”

    Me: “Okay. What’s your question?”

    Customer: “This is completely free?”

    Me: “Yep.”

    Customer: “So, you mean to tell me that for 90 days I can come in here, and get anything I want for free?”

    (I pause and look at them for a second, and I ask her to repeat her question, which she does.)

    Me: “Ma’am, only the membership is free. You still have to pay for the items.”

    Customer: “Well, that is just false advertising. You all shouldn’t say something is free if you still have to pay for it.

    (She stormed off and I sat there wondering what just happened.)

    The Heavenly Penny Finally Dropped

    | Salt Lake City, UT, USA | At The Checkout, Funny Names, Movies & TV, Rude & Risque

    (I work in a small local library. A patron comes up to the front desk with a mischievous look in his eye. He plunks down a stack of movies.)

    Patron: “I didn’t know you guys had stuff like this.”

    (Not everyone knows that we lend videos and music, so I start on my standard ‘things you can get from the library’ spiel.)

    Patron: “No, man, I know about that! I meant porn!”

    Me: “Wha?”

    Patron: “Like this one, here!”

    (He holds up an old VHS.)

    Patron:Penis from Heaven!”

    Me: “‘Pennies,’” sir. It’s Pennies from Heaven.”

    Patron: “Oh. Well, you can keep it, then.”


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