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  • September Theme Of The Month: Overheard!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Getting Owned By The Owner, Part 8

    | QC, Canada | At The Checkout, Bad Behavior, Liars & Scammers

    (I work at a small store that sell shoes and other kinds of items such as scarves and hats. The owner occasionally gives out gift cards to customers who have paid over 150$ on a single purchase. One day, a woman comes in with her husband.)

    Me: “Good evening, ma’am. How may I help you?”

    Customer: “Yes, I came here a week ago and bought a bunch of stuff; the owner gave me this.” *shows it to me*

    Me: *confirms it is the gift cards we have* “Do you need help choosing which items you want to buy?”

    Customer: *starts getting angry* “No, thanks. You can wait in the back.”

    (I leave and wait near the cash registers. When she finally comes with her desired items, it consists of seven scarves and a baseball cap.)

    Me: “Very well. Could you please hand me the gift card?”

    Customer: *annoyed* “Can’t I just take these items and you keep the card?”

    Me: “I need to make sure this card is legitimate, ma’am. It won’t take long, no worries.”

    (The expiration date is over a year ago. The woman seems ready to start the argument at this point.)

    Me: “Ma’am, the gift card is way beyond it’s expiration date and you’re going to have to pay with cash, check, or your credit card in order to receive those items.”

    Customer: “So? I know the owner; I’ve been friends with her for a long time. She told me that I wouldn’t have to worry about the date and could come whenever I wanted!”

    Me: “Would you mind if I called her to verify? Could I have your name, ma’am?”

    Customer: *anxious* “Y-yeah, go ahead, I’m [Customer].”

    (I call the owner.)

    Me: “Hi, [Owner], this is [My Name]. There’s this woman here that has a gift card and the expiration date is [date]. She also claims to be one of your friends and her name is [Customer], and that because of that she’s able to use the card whenever without worrying about the expiration date.”

    Owner: “If she were indeed my friend, she wouldn’t have received a card at all. Refuse the card and ask her to pay for it, or tell her to leave. Drama is one thing, and I don’t want it in my store.” *clicks*

    Me: “I’m afraid the card is no longer valid. You’re going to have to pay with something else.”

    Woman: *turns red* “T-this is UNACCEPTABLE! I’m never coming back to this store, and you can bet your a** that I will make it my life goal to make sure that THIS PLACE CLOSES!” *leaves*

    Me: *tries not to laugh* “Have a nice day, ma’am!”

    (She leaves but her husband hangs back to talk to me.)

    Husband: “I knew it would turn out like this. She does this all the time when she sees an opportunity of getting free stuff.”

    (I never saw them again.)

    Related:
    Getting Owned By The Owner, Part 7
    Getting Owned By The Owner, Part 6
    Getting Owned By The Owner, Part 5

    Fits The Bill Of A Criminal

    | England, UK | At The Checkout, Criminal/Illegal, Holidays, Liars & Scammers, Money, Theme Of The Month

    (A couple of years back I worked as a Christmas temp at a major supermarket during a year off from university course. It is in the middle of a very busy shift.)

    Customer: *walks up to checkout with two very expensive electrical items*

    Me: “Hello, sir.” *scans items* “That will be £380 please.”

    Customer: *hands me a wad of £20 notes*

    Me: “Thank you very much.”

    (I start to count money out in front of him while also checking each note for authenticity.)

    Customer: *suddenly aggressive* “What are you doing?”

    Me: “I have to check that this is the correct amount of money and it is our policy to ensure that all notes are genuine. I do the same for all notes I get handed.”

    Customer: *grabs notes and starts to count them out in front of me quickly*

    Me: “Sir, I need to count the money myself so I can check each note.”

    Customer: “I am not a criminal!”

    Me: *getting suspicious* “I am not saying you are, sir. I am only doing my job as thoroughly as I can. Sometimes fake notes can be picked up by accident and the person who has them is not aware they are fake. But if I were to allow one into the till it could be passed to another customer and at that point the shop would have committed a criminal offence and could be held liable. I need to check the notes.”

    (I pick up the notes and start to check them again.)

    Customer: “I AM NOT A CRIMINAL!”

    (The manager comes over at the noise.)

    Me: “Please calm down, sir!”

    Manager: “[My Name], what is going on?!”

    Me: “This gentleman is not allowing me to check and count his money.”

    Manager: “Please calm down, sir, or we will have to call security.”

    Customer: *screaming at the top of his lungs* “I AM NOT A CRIMINAL! WHY ARE YOU TREATING ME LIKE THIS?! I WILL F****** SLIT YOUR THROAT, YOU F****** B****!”

    (Security came running over and the customer was restrained. When we checked his money all but £100 of it was fake. The police were called.)

    Comic: Too Rich For Jesus’ Blood

    | Gulf Shores, AL, USA | At The Checkout, Bad Behavior, Comics, Holidays, Religion

    A Healthy Uptake In Coupons

    | London, UK | At The Checkout, Family & Kids, Money

    (Customer hands over £12 worth of healthy living vouchers which can only be used on milk and fruit & vegetables when she has only purchased crisps and other ‘junk’ food.)

    Me: “I’m sorry, but we’re unable to accept these coupons as you haven’t bought any of the products listed.”

    Customer: “But I need to feed my child.”

    Me: “Yes, but you’ve not bought £12 worth of fruit and veg or milk.”

    Customer: “But my child doesn’t eat fruit and vegetables. He prefers to eat crisps.”

    Me: “Yes, but the coupons are specifically provided by the government to promote healthy eating.”

    Customer: “Well, how am I supposed to use the coupons, then? My child is a toddler now and doesn’t eat fruit or vegetables any more. I want to speak to a manager!”

    (The manager basically reiterated what I had said and she threatened to contact Head Office. We never heard anything from Head Office.)

    This Is Why We’re In A Recession, Part 35

    | USA | At The Checkout, Extra Stupid, Money

    (As an employee at the store I work at, it is part of my job to ask our customers if they’d like to apply for a store credit card. A customer in her twenties comes through my line.)

    Me: “Would you like to save [percent] by applying for a [Store] charge card?”

    Customer: “Sure!”

    (The applications go through our computer and the customer is immediately approved and a paper prints out with the credit limit and card number.)

    Me: “Okay, it looks like you were approved today! You should get your [Store] card in the mail within the next two weeks. If you would like to put your purchase on your card today, it would save you another [percent]. Would you like to put it on the card? You can even pay it off in the store after we’re done.”

    Customer: “Sure.”

    (We put the purchase on the card and everything goes smoothly until the end.)

    Me: “Okay, and would you like to pay your card off today or would you like to wait until you get your statement in the mail?”

    Customer: “What? I have to pay for it twice?”

    Me: “No, you haven’t actually paid for it yet. You put it on the store charge card.”

    Customer: “Yeah, so why do I have to pay for it again?”

    Me: “The store charge card is just like any other credit card. It has to be paid for after you use it.”

    Customer: “What’s a credit card?”

    Related:
    This Is Why We’re In A Recession, Part 34
    This Is Why We’re In A Recession, Part 33
    This Is Why We’re In A Recession, Part 32

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