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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Past The Point Of No Return, Part 5

    | Columbus, OH, USA | At The Checkout, Bad Behavior, Theme Of The Month

    (I am working the returns desk. If a customer returns too many times under an ID instead of a receipt, it blocks them in our return system. To help out someone who just wants to use an ID, I warn them about what may happen and try to find the receipt in my computer first. A customer walks in with some closet doors to return.)

    Me: “Hello. Do you have your receipt or the card you may have paid with?”

    Customer: “No, just use my ID.”

    Me: “Are you sure you don’t want me to try and find it? If you use your ID too many times it will block you.”

    Customer: *suddenly very angry* “Look! I am a contractor and I am registered with your corporate as a contractor, so I can make as many ID returns I want! So why don’t you just shut up and do your d*** job, or is your job too hard?!”

    Me: “I’m sorry, sir. I was just trying to help out. I wasn’t aware you were a contractor and were registered with corporate.”

    Customer: “Well, I don’t need your f****** help. Do your d*** job, you stupid idiot. I buy from here all the time and have never been treated so rudely!”

    Me: “I AM doing my job, sir, by informing you of some policy you may not have known about. I also politely request you watch your language. You are in a public place and are being very rude to me and the people around you.”

    Customer: “I will be rude to who ever I f****** want. I just want you to know you have completely ruined by whole day!” *starts storming off*

    Me: *in the most polite voice I can muster* “Well, I hope the rest of your day is fantastic, sir!”

    Customer: *flips me the bird* “F*** YOU!”

    Related:
    Past The Point Of No Return, Part 4
    Past The Point Of No Return, Part 3
    Past The Point Of No Return, Part 2
    Past The Point Of No Return

    My Unfair Lady

    | Pasadena, MD, USA | At The Checkout, Bigotry, Rude & Risque

    (I work in an adult-themed shop. A female customer has just walked up to make a purchase.)

    Me: “Hello. How are you today?”

    Customer: *grumbles*

    Me: “Okay… Did you find everything?”

    Customer: *grumbles*

    (I take this as my hint to stop trying to be helpful and just get this over with as soon as possible.)

    Me: “All right. Your total is [price].”

    Customer: *handing me money* “You really should be ashamed of yourself, you know.”

    Me: “I’m sorry?”

    Customer: “You must not be a proper lady, working in a place like this. Shameful!”

    Me: “You mean me working here, trying to make a living and keep my bills down, is shameful compared to you walking in my store to buy smut and hooker clothes, then acting very rude towards me?”

    (The customer turns bright red, pays, and leaves.)

    R-Word Is R-Rated

    | Los Angeles, CA, USA | At The Checkout, Bad Behavior, Bigotry

    (My coworker also happens to be my very best friend. He is severely disfigured, but sweet and very talented at carving. However, because of his appearance, our manager keeps him working in the back room most of the time. One day our manager is out sick and has left me in charge. My best friend comes out of the back room to bring me some inventory. A customer sees him.)

    Customer: “Oh, dear!” *to me* “Bless you, dear.”

    Me: “Um, thank you?”

    Customer: “For hiring someone like that poor boy!”

    (She is speaking as though my friend isn’t standing right beside me. He looks hurt, and I try to hurry the customer along.)

    Me: “Is there anything else I can help you with, ma’am?”

    Customer: “People like you really are a blessing, dear. Even the retarded need jobs in this country. I would never employ one, but I certainly respect those who do.”

    Me: “Um, ma’am, could you please not say that word?”

    Customer: “What, retarded? But it’s what he is.”

    Me: “No, he isn’t. I’m going to have to ask you to leave, please.”

    Customer: “But look at him! He’s obviously retarded, dear. You don’t have to lie. He can’t understand you.”

    (At this point, I am very angry and my friend looks near tears.)

    Me: “Ma’am, he is not mentally impaired, and he understands every word that we’re exchanging. It’s not difficult to grasp that you’re an enormous bigot, either. Please leave the store.”

    (The customer starts to leave in a huff, but pauses to admire some hand-carved birds at the front of the store.)

    Me: “By the way, he made those.”

    (The customer glares at me and storms out.)

    Cut Cut-Throat

    | Fresno, CA, USA | At The Checkout, Bad Behavior, Family & Kids

    (I am processing a layaway for a customer. She is a bit rude with me but I proceed with a smile. The customer has multiple items in her cart.)

    Me: “Hi. Were you thinking of putting in a layaway today, or were you going to place a final payment on a previous layaway?”

    Customer #1: *rudely* “I have about 20 items in my cart. Does it look like I am going to make a final payment?”

    Me: “Oh, I apologize. I was not sure if you were finished shopping.”

    Customer #1: “Well, I am.”

    Me: “Okay. Have you done a layaway with us before?”

    Customer #1: “Yes, I sure have.”

    Me: “May I have your number please?”

    Customer #1: *tells her number*

    (While she is telling her number, another customer comes up to the side.)

    Customer #2: “Hey, are my items still here?”

    Me: “Sure are. Just let me know when you are ready and I will come help you out.”

    Customer #1: “Excuse me, but I will have my layaway processed first. You do not have to be rude and cut in front of me like I am invisible!”

    Customer #2: “Oh, no. I am sorry. I was making sure my stuff was still there.”

    Customer #1: “Well, move!”

    (Customer #2 walks away in shock.)

    Customer #1: “Geez! Some people think they can just cut!”

    Me: “I am sorry, but that was my mother.”

    In Line And Out Of Line, Part 3

    | Toronto, ON, Canada | At The Checkout, Wild & Unruly

    (Today is a busy weekend. I’m working checkout and there is a huge line waiting. In the middle of one of my transactions, a woman cuts everyone in line. The people in line are visibly agitated but just let it go.)

    Me: “Sorry, ma’am. I cannot check you out. These customers have been waiting in line patiently for their turn. Please go wait like everyone else.”

    Customer: “I’m in a hurry. Please, can you make an exception just this once?”

    Me: “Ma’am, I’m sorry, but it just wouldn’t be fair for everyone else in line. Please wait for your turn.”

    (After I say this, the customer’s mood quickly swings from a cheery to angry.)

    Customer: “This store should treat their customers better! I’m giving them all my hard earned money. You know what? F*** this place and everyone here! You people are f******* idiots! I’m going to shop at [Competitor]!” *storms out without her items*

    (As she turns her back and storms off, almost everyone in line, and even some people in other lines, flip her off in unison.)

    Related:
    In Line And Out Of Line, Part 2
    In Line And Out Of Line

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