Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

A One-Sided Argument

| USA | At The Checkout, Criminal/Illegal, Extra Stupid, Money

Me: “Your total is $15.50.”

Customer: “Here you go.” *hands me a $50 bill*

Me: “Uh… I’m sorry, sir. I can’t accept this. Do you have another form of payment?”

Customer: “What? Why not?!”

Me: “It’s fake.”

Customer: “No it’s not!”

Me: “It’s only printed on one side…”

Customer: “That’s how they make them now!”

Me: *buzzing security* “Sir, I can assure you that is not at all how ‘they’ make $50 bills.”

Customer: “Do your pen thing! Watch. When it shows up real, you’ll feel stupid.”

Me: *facepalm* “Sure, let’s try the counterfeit pen.” *I make a mark on the fake bill and it turns black* “See? You printed it out on computer paper.”

Customer: “Well… I… THAT’S JUST HOW THEY MAKE THEM NOW!”

(The customer was soon picked up by security who held him until the police showed up. I don’t know what happened to him after that.)

Needs A Repeat Lesson

| ON, Canada | At The Checkout, Bizarre

(A customer asks for help in the self serve copy area, and as I’m trying to show him how to work the copier, he’s asking me questions.)

Customer: “How long have you worked here for?”

Me: *laughing* “Too long.”

Customer: “How long’s that?”

Me: “About four years.”

Customer: “Why don’t you go to school?”

Me: “I did go to school. It’s hard to find jobs in the career path you went to school for, especially in this area.”

Customer: “Why don’t you go back to school?”

Me: “I can’t afford it.”

Customer: “Well, are you a manager or something here?”

Me: “Nope, just full time.”

(I leave as soon as I’m done helping him, eager to stop talking about how I still work in retail. About six months later, I recognize the same man in line at my counter. He waits while I book in copy orders and ring through customers with items. Finally when it’s his turn, he doesn’t even have items or something to copy.)

Customer: “Hey, [My Name]! How’s it going?”

Me: “Fine, you?”

Customer: “Good! So you’re still here, eh? Have you been looking for other jobs?”

Me: “Kind of… I’m usually always looking for something that’s closer to my schooling.”

Customer: “Well, why don’t you get a job in [Nearby Large City]? There’s tons of jobs there!”

Me: “Because I don’t want to live in the city, or commute every day for work.”

Customer: “Well, that’s where the jobs are!”

Me: “I see.”

Customer: “Well, you should talk to a head-hunter! That’s their job, you know, finding other people jobs!”

Me: “That’s okay.”

Customer: “What?”

Me: “I’m fine. Thanks, though.”

Customer: “Oh…”

(After he leaves, my coworker comes up to me.)

Coworker: “What was that?”

Me: “A stranger who literally waited in line just to ask me why I’m still working here.”

An Unrewarding Realization

| FL, USA | At The Checkout, Bizarre

Me: “Welcome to [Store].”

(Customer waves and walks past me, goes shopping, and then comes up to the counter to check out.)

Me: “Do you have your [Store] Rewards card?”

(The customer looks around then at my name tag.)

Customer: “What store am I in?”

Refunder Blunder, Part 13

| Chicago, IL, USA | At The Checkout, Extra Stupid, Money

Customer: “Hi, I want to return this watch.”

Me: “Sure thing, do you have the receipt?”

(Customer hands over receipt.)

Me: *after ringing the return up* “Okay so you’re getting $15 back on your card.”

Customer: “$15?! No, the price tag says it’s $24.99!”

Me: “Yes but you used a coupon to pay for it. You only paid $15 so that’s how much you’ll get back.”

Customer: “No, the price tag says $24.99! I should be getting $24.99 back!”

Me: *circling her total on the receipt* “Look, right here on the receipt, you used this coupon with your purchase which brought the total down to $15. You did not pay $24.99 so we can’t give you more money back than what you paid. We can only give you back what you gave us.”

Customer: “Well, that is f****** ridiculous!”

Me: “I’m sorry, there’s nothing I can do. You can swipe your card whenever you’re ready to get your money put back on it.”

Customer: *snatches watch back* “Forget it. I’ll just keep it.”

Related:
Refunder Blunder, Part 12
Refunder Blunder, Part 11
Refunder Blunder, Part 10

Cause For Pregnant Pause, Part 9

| TX, USA | At The Checkout, Health & Body

(I am a cashier with a long line of customers. Note: the store I work at requires us to wear an apron.)

Customer: “Look at you! When are you due?”

Me: “I’m not pregnant.”

(Awkward pause as I continue ringing through her items.)

Customer “Are you sure? Sometimes you can be pregnant and not know it.”

Me: “Yes, I’m sure. I am not pregnant.”

Customer: “Well, I think you are pregnant. You should go get a test because I know you are pregnant.”

Me: “Trust me, I am really not pregnant.”

Customer: “Maybe you are and you’re just in denial.”

Me: “No. I am NOT pregnant!”

Customer: “But you could—”

Me: “Ma’am, I am not pregnant; I am just fat.”

Customer: “…”

Me: *finishes transaction* “Thank you and have a nice day.”

Customer: “Congratulations on the baby!”

Related:
Cause For Pregnant Pause, Part 8
Cause For Pregnant Pause, Part 7
Cause For Pregnant Pause, Part 6

Page 5/265First...34567...Last