November Theme Of The Month: Black Friday!

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

She Really Needed That Coffee

| ON, Canada | At The Checkout, Bad Behavior

(As I’m working the till, an old man walks up to me. It takes a few minutes to fill out his order, because he can barely speak, and his finger shakes when he tries to tell me what he wants. He is extremely polite, and orders two coffees. After he leaves to get coffee stirrers, a young woman comes to my till.)

Customer: “Oh, my God, what a drag, huh? That guy was such a dumba**. He should just die and move over for the best generation. Am I right?”

Me: “…Why don’t I just take your order.”

(As she ordered, the old man, who heard what she said, walked up behind her quietly, popped the lid off of one of his coffees, and poured it all over the woman. She screamed, and ran away yelling about her clothes, while the old man ordered another coffee.)

Knows How To Press The Good Buttons

| NY, USA | At The Checkout, Bizarre

(I’m working as a cashier at a popular fast food restaurant and have had a pretty rough night so far. I’m just finishing up an order on a young lady when I notice a button from a TV show I like on her purse.)

Me: “Oh, you like [TV Show]?”

Customer: *gives me a deer in the headlights look* “…The TV show?”

Me: “Yup.”

Customer: *a freaked out look starts to form*

Me: *points to the button on her purse after seeing the freaked out look* “You have a button with the main character’s face on it.”

Customer: *looks at her purse and calms down* “Oh! For a second I thought you could read my mind.”

Me: *laughs* “Oh, if I could read minds I would not be here. I would go play poker and win all the money!”

(The customer laughed too and we talked briefly about the show before she went to wait for her food. I continued to go on with my shift in much higher spirits. It’s rare, but getting customers that are able to cheer me up, is a blessing on bad shifts.)

Wad A B****

| Winnipeg, MB, Canada | At The Checkout, Bad Behavior

(I’m 16 and I’ve been working at a dollar store for a little over a month. A customer in her 60s comes in and tells me she is buying eight bottles of iced tea and four bottles of lemonade. She keeps them in her cart as she is checking out.)

Me: “Ma’am, would you please put the bottles on the counter? I need to count and ring them up.”

Customer: *gives me an exasperated look* “But I just told you that I’m buying eight iced teas and four lemonades!”

Me: “Well, I still have to count and scan them.”

Customer: *glaring at me as she puts the bottles on the counter, one at a time* “You think we’re all thieves!”

Me: “No, I don’t, ma’am; I just need to count the bottles. It’s store policy.”

Customer: *patronizing* “Well, I’ve been counting long before you were born, honey.”

(I ring up the bottles and there are in fact eight bottles of iced tea and four of lemonade. She glares at me again.)

Me: “Yes, you are right. There are eight iced teas and four lemonades. So that’s $10.45.”

(After she pays, she gives me another stare-down. I give her the receipt.)

Customer: “Well, since you wasted my time, I’m going to take my time putting all these bottles back in my cart.” *she then proceeds to slowly put each bottle back in her cart, one at a time, causing the line behind her to grow*

(After she left, the customer that is behind her, a young guy in his early 20s, comes up to the counter.)

Customer #2: “Some people really have their panties in a wad, don’t they?”

Me: “Very true. I should’ve told her that we have some wad-less ones in aisle three…”

A Sweet Gesture

| Aalst, Belgium | At The Checkout, Awesome Customers

(I am at the register. An older lady, visibly shaken up, approaches me.)

Me: “Can I help you, ma’am?”

Lady: “Yes, about half an hour ago, I bought my groceries here.” *shows me her receipt* “But when I was in the aisle, one of my bags broke. And to have my hands free I put this bar of chocolate in the pocket of my coat. I didn’t notice it until a few minutes ago.”

Me: “So you’ve come back… to pay for it?”

Lady: “Yes, I feel awful about it.”

Me: “Wow…  Just, wow. You are the first person to do that since I have worked here. I didn’t know people would do that!”

(I finished her transaction. If it hadn’t been company policy to not give things away, I would have given the chocolate to her for free. Thanks, lady, for showing there are decent, albeit unusual, people out there.)

Wish You Could Throw The Book At Him

| Canada | At The Checkout, Bad Behavior

(I work in a small book store, and since most customers don’t bother taking a bag if they’re only buying one book, I usually wait to see what they do. Most people just grab the book as soon as they’ve paid, but if they don’t, then I ask if they need a bag. No one has ever seemed to have an issue with this method… Until now.)

Me: “Hi, how are you?”

Customer: *ignores me, throws money down at the counter*

Me: “…”

(As the receipt prints off he starts to reach forward, so I assume he’s going to just grab the book and not take a bag, so I don’t bother offering one. Big mistake.)

Customer: *pulls hand back* “Well? Can I get a bag?”

Me: *taken aback by his nasty, snarky tone* “Uh, sure.”

Customer: “Do things not come with bags anymore?”

Me: “Yes, but most people don’t bother with one when they only have one item.”

Customer: “Well I’m not most people, am I?”

Me: *under my breath, to myself* “No, you’re not. You’re too much of an a**-hole.”