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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    In Line And Out Of Line, Part 5

    | Sydney, NSW, Australia | At The Checkout, Bad Behavior

    (There’s a long line of customers with two staff members serving. The phone rings and my coworker answers.)

    Coworker: “Hi, this [Coworker]. How can I help you?”

    Customer: “Do you have [item] in stock? I need to buy one.”

    Coworker: *runs to check, comes back to the phone* “Yes, we have it in stock. Would you like me to hold one for you?”

    Customer: “Yes. I’ll be in to pick it up. My name is [Customer]. Good bye.”

    (My coworker goes back to serving the line. She serves two customers and then gets to the third one.)

    Customer: “Hi, I’m [Customer] and am here to pick up [item].”

    Coworker: “You called me while in the line?”

    Customer: “Yes. I am in a hurry and didn’t want to wait while you went to get the item.”

    Coworker: “Really? Did you realise that I had to spend extra time with the last two customers apologising to them because they were irate that I took a phone call while they were waiting? You would have been gone by now if you had simply waited your turn.”

    Related:
    In Line And Out Of Line, Part 4
    In Line And Out Of Line, Part 3
    In Line And Out Of Line, Part 2
    In Line And Out Of Line

    The Sweet Taste Of Karma

    | Milford, CT, USA | At The Checkout, Bad Behavior, Bizarre, Rude & Risque

    (I am a hostess at a restaurant. There is a regular who comes in with a woman, and the two of them seem to be in their 70s, although the woman seems more like his sister or caregiver than his wife. The man walks with a cane, and is constantly hitting on every woman he sees in the restaurant, to the point where a few of the servers get a little creeped out. On this day, the man has been hitting on everyone like normal, and right before he walks out, he stops at a jar of candy we have at the host stand near a sign that says, ‘guess how many candies and win!’)

    Old Woman: “Those aren’t for eating, they’re for guessing.”

    Old Man: *to me* “What do I get if I win?”

    Me: “You win the jar of candy.”

    Old Man: “Can I win the person who put the candy IN the jar instead?” *winks*

    Me: “… Well, if you really want to, sure.”

    Old Man: *gives me a huge, creepy grin*

    Me: “That would be our manager. [Male Manager's Name].”

    Old Man: *drops smile completely* “Oh. Never mind.” *leaves*

    Overly Expressing Herself

    | Pittsburgh, PA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am the cashier for the express lane of the store. The express lane has a clearly posted sign that says twelve items or fewer. Unfortunately, a lot of customers come through with as many as twenty items. I still check them out, but I ask them to take larger orders to the regular checkout lanes in the future. In this case, a woman brings about 20 items through my lane.)

    Me: “Ma’am, in the future, if you have more than 12 items, please go to one of the regular lanes.”

    Customer: “No.”

    Me: “No?”

    Customer: “Express is faster.”

    (I just stare at her as she pays for her groceries and leaves.)

    Next Customer: “No shame.”

    Me: “Yeah…”

    Just A (Cast The First) Stone’s Throw Away From A True Christian

    | AL, USA | At The Checkout, Bigotry, Religion

    (I live in the Bible belt of America, where homophobia is the norm. I’m a gay man and was outed by a previous coworker, so now I deal with two or three bigots per week. This takes place an early Sunday morning.)

    Me: “Hello. Did you find everything today?”

    Customer #1: *a bigot who frequents my lane just to insult me* “Everything except a good, god fearing cashier!”

    Me: *scanning items and not paying attention* “Your total is $48.50, sir. Would you like to pay cash or credit?”

    Customer #1: “You’re going to Hell, you know! You and all your godd***** f*****! Pick up a Bible and learn how to be a Christian!”

    (He then proceeds to throw his credit card at me. I check him out while enduring his verbal abuse, as usual. Finally he’s gone to bag his groceries while the next customer comes up. He’s an elderly man, around 60, wearing a sweater and a large prominent cross. I fear the worst but he hands me a gift card.)

    Customer #2: “Bless you, son. I’d like you to have this to make up for those of us who are less then their best.”

    (Customer #1 has heard Customer #2 and starts yelling.)

    Customer #1: “You’re going to Hell for supporting this f**! Learn how to be a good Christian!”

    (Customer #2 removes his sweater to reveals he’s a priest. Customer #1′s eyes widen in shock.)

    Customer #2: “Well, if I’m going to Hell I don’t believe there’s much hope for any of us now, is there?”

    (He was the new pastor for the church and one of his first sermons was on spreading love instead of hate. I thank you, good sir, for reminding me what a real Christian is like.)

    A Phoned In Service

    | Bastrop, TX, USA | At The Checkout, Bad Behavior, Rude & Risque, Technology

    (I’m a cashier for a retail store. Normally I’m pretty nice with one main exception: If you are on a phone, I will NOT talk to you. A customer come up to me talking on her phone and I proceed to scan up her items, giving a small smile and a nod to acknowledge her. For the most part the customer doesn’t seem to care until she’s almost done.)

    Customer: “Where’s my corn dog?”

    (She resumes her phone conversation as I put the corn dog on the counter next to the credit reader.)

    Customer: “HEL-LO! Where’s my corn dog?”

    (I silently start to put her items into the buggy while she’s STILL keeps talking on her phone as I point to the corn dog. For the next few moments she attempts to talk to me only to also talk to the phone.)

    Customer: “HELLO! Are you sleepy?! Where is my corn dog!?”

    (I point to it one more time as she pays with a card and takes the corn dog and receipt. As she walks off, another customer walks to the counter without a cell phone and we start to carry a conversation.)

    Next Customer: “Geez, she the only thing she seemed to care about was her corn dog! How do you deal with people like that?”

    Me: “Just like I just did. So, now, how are you?”

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