Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,603 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    The Bill Of Wrongs

    | VA, USA | At The Checkout, Bizarre, Hotels & Lodging, Themed Giveaway

    Me: “Hello, may I help you?”

    Customer: “Yes, this receipt.”

    Me: “Was there something wrong with the charges?”

    Customer: “No, they’re fine, I just don’t… like it.”

    Me: “What don’t you like about it?”

    Customer: “Well, for instance, the total should be on the top, not the bottom. And my name should be on the bottom, not the top. See? And the font should be prettier.”

    Me: “So what you’re saying is you don’t like the format of our receipt?”

    Customer: “Exactly!”

    Me: “I’m sorry, but to change the format of our receipt would mean that we have change our computer’s automatic program.”

    Customer: “Well DO it then!”

    Me: “That would take hours.”

    Customer: “Well I don’t HAVE hours! I have a plane to catch!”

    Me: “I’ll get the manager.”

    (I get the manager and he explains exactly what I said to the woman, who gets more and more irritated by the second.)

    Customer: “Fine! I thought you gave good service here; I guess I was wrong! Hmph!”

    (The customer takes her bill and storms off in a huff. Later, we get a survey back taken from her, giving us poor reviews on our service. I have gotten a lot of crazy requests before, but never that!)

    It Is Paranoia If There Is No One After You

    | AB, Canada | At The Checkout, Bizarre, Themed Giveaway

    (I work as a cashier in a bed, bath and furniture place. We are required to ask customers for emails and postal codes before they pay. I usually skip the email bit for older customers because they usually won’t have an email, but still ask for postal codes. My next customer is an older man.)

    Me: “Hi, is this everything for you today?”

    (The customer just gives me a blank stare.)

    Me: “That’ll be [price]; can I get your postal code?”

    Customer: “MY POSTAL CODE?! WHY DO YOU NEED MY POSTAL CODE?!”

    Me: “Well—”

    Customer: “I’M SICK OF THE GOVERNMENT SPYING ON ME ALL THE TIME! THE LAST THING I NEED IS STORES AND PEOPLE LIKE YOU SPYING ON ME!”

    Me: “…alrighty then.”

    (I proceed to hit the skip button and finish his transaction.)

    Customer: “I must come off as a paranoid freak, but I assure you I’m not!”

    Philan-stroppy

    | Wales, UK | At The Checkout, Bizarre, Themed Giveaway

    (My manager and I are approached by a regular customer who is notorious for being just downright nasty and mean-spirited. She doesn’t believe in donating to charity and always thinks we’re barmy for wanting to help others.)

    Customer: “I can’t believe you served that man!”

    Manager: “What?”

    Customer: “I gave him money in the car park! He said it was for food or a bus or something, and he bought beer! You do know he’s a homeless alcoholic, don’t you?”

    Me: “Well, what do you want us to do?”

    Customer: “I can’t believe you served him! You shouldn’t have let him buy alcohol! I feel violated!”

    (The manager realizes she may be angling for a refund of the gentleman’s beer money.)

    Manager: “Unfortunately, ma’am, we are not in control of what happens away from our premises. If he asked you for money and you gave it to him, then that is only your fault. Now, if there’s nothing we can help you with, please have a pleasant Halloween.”

    Customer: “I CAN’T BELIEVE YOU LET HIM ABUSE MY MONEY!”

    (The customer storms out. The manager turns to me.)

    Manager: “I don’t believe for a minute that she gave him money; she’s just trying to cause trouble. She’s probably got a problem with us for being in fancy dress for charity, too!”

    He Is Irony Man

    | Lansing, MI, USA | At The Checkout, Extra Stupid, Money

    (I work third shift at a local gas station, and have just finished ringing a customer up.)

    Me: “Do you have a rewards card with us, sir?”

    Customer: “No, and I don’t want one. That’s just a way for people I don’t know to track the things I’m buying!”

    Me: “That’s fine, sir. Your total today is [total].”

    Customer: “Alright, I’ll be putting it on my credit card.”

    A Long Night Is In The Cards

    | PA, USA | At The Checkout, Health & Body, Money

    (I work night shift at a local chain convenience store, so I see many different people come in. One customer in particular is very drunk.)

    Me: “Hello, sir. How are you doing tonight?”

    (The customer just grunts and puts his items on the counter. I ring them up.)

    Me: “Okay, your total is [amount].”

    (The customer swipes his card.)

    Me: “Sir, your card was declined.”

    Customer: “Bull-s***! I know I have enough. Try it again!”

    (He proceeds to swipe it again and like before, it is declined.)

    Me: “Sir, it’s still declining.”

    Customer: “F***! Again!”

    (This repeats four more times, meanwhile a line has started to form behind him.)

    Me: “Sir, do you have another form of payment?”

    Customer: “I shouldn’t need it, because I have money on my f****** card!”

    (He goes through his wallet anyway. His face falls and then he starts laughing.)

    Me: “Sir?”

    Customer: “I was using the wrong d*** card! Here ya go.”

    (He hands me the card and I run it through. It’s approved, and his receipt prints.)

    Me: “Okay, sir. Have a good night!”

    (I smile has he grabs his bag and leaves. I turn to the next customer in line.)

    Next Customer: “Long night, huh?”

    Me: “You have no idea.”


    Page 44/171First...4243444546...Last