November Theme Of The Month: Black Friday!

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Wish They Would Just BOGOF

| Canton, GA, USA | At The Checkout, Crazy Requests, Extra Stupid

(I work in a retail store that almost always has some kind of sale for frames. This particular week we have a ‘Buy One, Get One Free’ deal.)

Me: “Did you find everything all right?”

Customer: *places frame on the counter* “I think this is 50% off.”

(Wanting to double-check just in case there is another deal besides the BOGO, I ask over the headset. A coworker responds saying the only deal we have is the BOGO one.)

Me: “This isn’t 50% off, but it is part of our ‘Buy One, Get One Free’ deal. If you buy two of the same frame, you’ll get one of those for free.”

Customer: “I don’t think that’s what the sign said. But I’ll just go ahead and pay for this one.”

(I finish the transaction, hand her the receipt and she walks back to the frame section. She comes back with the sign that was hanging up back there.)

Customer: “This sign says ‘Buy One, Get One Free.'”

Me: “Right.”

Customer: “Why did you tell me it was ‘Buy One Get One 50% Off?'”

Me: “I didn’t. I said it was Buy One, Get One Free.”

Customer: *brought up another of the same frame* “Well, I want this one for free.”

Me: “Okay, well, I’ll have to treat your first frame purchase as a return, and then ring both of the frames up in a new transaction for you to get the deal.”

(As we were walking to the register, she was mumbling under her breath about how I told her the wrong deal and how ridiculous it was that she just can’t walk out with the second frame. I finished the return and the new transaction, told her to “Have a good day,” and she snatched the receipt and walked out without a word.)

A Weighty Party-Trick

| UK | At The Checkout, Money, Tourists/Travel

(My parents run a general grocery store on a camping/caravanning site. I am 15 and work there. When mum goes on her break and I am alone, I love to watch the shoppers as they walk around putting items in their basket. I know the price of every item in the store so I add it up in my head. When they come to pay I ‘heft’ the basket – as if I am weighing it – and then announce the price.)

Me: “That will be £4.22.”

Customer: *gives me an odd look*

(I enter the items into the till, and it comes to exactly the same price.)

Customer: *looks amazed, and silently hands over the money*

(I overhear the customer talk to their partner outside the shop.)

Customer: “Do you know what that young lad in the shop can do? Amazing!”

Not Quite Feeling It

| Orlando, FL, USA | At The Checkout, Food & Drink

Me: “Hi, how are you?”

Customer: “Large latte to go.”

(Well, I was feeling large latte to go that day, too.)

Her Learning Doesn’t Hold Much Coin

| MD, USA | At The Checkout, Money, Tourists/Travel

Me: “Your total is $10.60.”

Customer: *with an accent that sounds like she’s from around Manchester, England* “Okay, here’s a ten, and…” *pours her change on the counter and starts going through them* “…Is this twenty-five? No, this is five… and this is ten? No, this one’s twenty-five cents… How much is this one? Oh, I’m not good with this money. I can’t tell what anything is.”

Me: “No problem. I’ll count out sixty for you. So, are vacationing here in the USA?”

Customer: “No, I’ve lived here for ten years…”

This Is Why We’re In A Recession, Part 39

| NY, USA | At The Checkout, Extra Stupid, Money

(A woman and her friend come up to my register to pay for her rather large order. She hands me her credit card and continues talking to her friend.)

Me: “I’m sorry, miss, your card was declined.”

(She glares at me before returning to her friend.)

Me: “Let me try it again. Still coming back declined.”

Customer: “How can that be? Are you sure you’re doing it right?”

Me: “It’s hard to do it wrong. I’ll key it in manually. Maybe my reader is broken.”

(I manually key in the card; it gets declined again.)

Me: “I’m sorry miss, your card was declined again. Do you ha—”

Customer: *to friend* “You know? I spend more money in this place than this guy makes in a week.”

Me: “That may be the reason your credit card is maxed out.”

This Is Why We’re In A Recession, Part 38
This Is Why We’re In A Recession, Part 37
This Is Why We’re In A Recession, Part 36