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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    The Price Of Dishonesty

    | PA, USA | At The Checkout, Crazy Requests, Criminal/Illegal, Money

    (Our store is running a sale on certain cereals. I had just finished ringing up a customer who purchased some, and have told her the total.)

    Customer: “Wait, that can’t be right. The cereal is two for $4!”

    (After double checking the register, I look inside the flier.)

    Me: “Oh, sorry. These boxes are 18 ounces, and the sale’s only for the 13 ounce boxes.”

    Customer: “No it isn’t! They’re the same price over there.”

    (The different sizes having the same price was news to me, so I follow her over to the aisle to find that while only one was on sale, both had the same price.)

    Customer: “See? This is just dishonest!”

    Me: “Well… that seems strange, but only the smaller one is on sale.”

    Customer: “I can’t believe you’re doing something this dishonest! I’m reporting this!”

    (She takes out her cell phone and begins taking a picture of the price tags.)

    Me: “Giving them the same price seems weird, but how is it dishonest?”

    Customer: “Because they have the same price! What’s the difference between these two?!”

    Me: *confused* “This one’s five ounces larger, but not on sale?”

    Customer: “Forget it, I don’t want them anymore.”

    (We return to the counter, where a line has started to form.)

    Me: “All right, then. That will be [total].”

    Customer: “That’s still not right! This item is supposed to be a dollar!”

    (She marches back to the shelf and shortly returns.)

    Customer: “Never mind, it was the item next to that one that was on clearance.”

    (I needed manager approval for all the voided items, so I handed her money back while I started handling the other customers. When we later closed the register, we found it was short by the exact amount she owed. Apparently, she made the manager think I’d held on to her money. For how much she talked about dishonesty…)

    Political Correctness Takes A Holiday

    | NY, USA | At The Checkout, Bad Behavior, Holidays, Religion, Top

    (I am the third customer in line. There’s a woman at the register, then a man dressed in a way that clearly indicates he is a Christian minister. It’s two days before Thanksgiving.)

    Cashier: “Thank you and I hope you have a great holiday.”

    Customer: “A great holiday? What the f***! It’s Merry CHRISTMAS. I am so tired of this PC bull-s***, you stupid little—”

    Minister: “Maybe she was talking about Thanksgiving.”

    (The customer turns around snarling.)

    Customer: “Shut the fu… uu…”

    (She trails off when she notices his outfit. She blushes furiously, gathers her bags, and rushes out. The minister steps up.)

    Minister: “Which candy bar is better, the plain chocolate or the almond?”

    Cashier: “The almond is good!”

    (The minister adds that to his purchases. After he pays, he hands the cashier the candy bar.)

    Minister: “I hope you have a fantastic holiday.”

    Food For Reading Your Thought

    | San Bernardino, CA, USA | At The Checkout, Bizarre, Food & Drink

    (My brother and I work at the same store and always order the same lunch at the fast food place in the parking lot. There is another guy that also orders the same lunch every day. The three of us get in line one after the other.)

    Cashier: “$4.79″

    (Customer #1 pays, gets number.)

    Cashier: “$4.79″

    (Brother pays, and gets number.)

    Cashier: “$4.79″

    (I pay, and get my number.)

    Cashier: *to next person in line* “Welcome to [Fast Food Place]. May I take your order?”

    (Customer #2 stares at the cashier intently.)

    Cashier: “Sir? May I take your order?”

    (Customer #2 stares harder and cocks his head to the side.)

    Cashier: “Sir?”

    Customer #2: “You don’t know yet?”

    Cashier: “What?”

    Customer #2: “I mean, you’re psychic, right?”

    Cashier: “Oh! No, they just always have the same thing.”

    Customer #2: “Good! I wouldn’t want people reading my mind! Um, I’ll have the number three combo.”

    This Stuff Shouldn’t Phase(r) You Any More

    | Vancouver, BC, Canada | At The Checkout, Bizarre, Extra Stupid, Technology

    (In our store we order our products by scanning the shelf labels with a device that shoots a laser to read the barcode. I’m in the refrigerated juice section of the store and have just scanned a label when a middle-aged customer walks up to me.)

    Customer: “Excuse me. Did you just do what I think you did?”

    Me: “I’m just ordering something.”

    Customer: *wide-eyed* “Did you just taser that orange juice?”

    (I look at the scanner in my hand.)

    Me: “Um, if you mean I scanned it, then, I guess so.”

    Customer: “Well, it looks like it’s not moving so it must have worked. Great job!”

    (After the customer happily wanders away my coworker, who saw the whole thing, comes up to me)

    Coworker: “Maybe you should set it to ‘stun’ next time.”

    A Close Shave With Stupidity

    | USA | At The Checkout, Crazy Requests, Food & Drink

    Customer: “I would like four half pound packages of bologna. I want three regular, and one THICK. I would also like a half pound of turkey and a fourth of a pound of roast beef SHAVED.”

    Me: *repeats order*

    Customer: “Thi-CK.”

    Me: “Yes. thick.”

    Customer: “Very well, then. I’m going to go shop around and come back.”

    Me: “Okay.”

    (I cut the order and the customer comes back.)

    Me: “Your order is all set, ma’am.”

    Customer: *examines it suspiciously* “This doesn’t look shaved.”

    Me: “Would you like me to open the deli bag so you can take a look at it?”

    Customer: *threatening* “I just may.”


    Me: “Would you like me to open the deli bag, ma’am?”

    (There was another pause before the customer walked away with her deli order clutched tight. Customers often assumed cutting meat shaved is an exponential force multiplier leading to grand heaps of deli meat despite having only ‘cleverly’ ordered an infinitesimal amount of actual meat.)

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