Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • The True Appliance Of Science
    (1,554 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Stamping Out Stamp Fraud

    | NC, USA | At The Checkout, Criminal/Illegal, Food & Drink, Liars & Scammers

    (A customer and his two teenage children come into the store at the beginning of every month, when they get their food stamps. We don’t sell a lot of food – being a drugstore – but we have basic essentials like bread and milk, and also candy. Every month, they would spend their food stamps on the most expensive candy we have. A few days later, they would return it, without the receipt, which rewards them with a store gift card. They would then use the gift card to get things they really wanted. It takes several months of the same cashier/manager combination to figure this scam out, because they try to buy and return from different cashiers at different times of the day. When we finally catch on, the next time they try to return items for a gift card, they were informed that we would NOT be giving them a gift card, nor accepting the return.)

    Customer: “Why not!? I return things here all the time! I’m a regular customer!”

    Manager: “You are returning food items that you bought with food stamps in order to get non-food items for free. That is a violation of the terms of the food stamp program. Goodbye.”

    Customer: *as he and his children are stomping off* “Well, we are NEVER coming here again!”

    (It was only three weeks until they were in the store again! Way to teach your children, Dad!)

    The Not So Smooth Path To A Smoothie

    | Charlotte, NC, USA | At The Checkout, Bizarre, Food & Drink

    (I work at a coffee shop that also sells smoothies. On the smoothie menu board there is a note saying all smoothies come with a banana, protein, etc.)

    Customer: “Hi, I’d like two strawberry smoothies and these bananas please.”

    Me: “Sure thing. Would you like a bag for your bananas today?”

    Customer: “No, could you actually add them to the smoothies for me?”

    Me: “All smoothies come with a banana. Did you want to add an extra banana?”

    Customer: “Oh, no, I thought the sign meant we had to purchase our own bananas for the smoothies.”

    (I give him a refund for the bananas and he leaves happily while my crew and I try to hold back laughter.)

    Not Noteworthy Enough For A Return

    | Montreal, QC, Canada | At The Checkout, Criminal/Illegal, Extra Stupid, Liars & Scammers, Money

    (I work as a cashier in a drugstore. I see a customer come in the front door empty handed as he goes to the back of the store. He comes to me with a pricey protein pack.)

    Customer: “I want my money back for that protein pack. It’s $60.”

    Me: “Do you have your invoice?”

    Customer: “No, I forgot it at home.”

    Me: “I can’t pay you back.”

    Customer: “Keep it for me. I’ll be back in a few minutes.”

    (The customer comes back 15 minutes later.)

    Customer: “I didn’t find the receipt, but I’m going to buy it instead.”

    Me: “It’s going to cost $60.”

    (The customer hands me a $100 bill.)

    Me: “I can’t accept that. It’s a fake.”

    Customer: “No, I’m sure it’s real. How can you tell?”

    Me: “You only printed it on one side, and it’s black and white.”

    Time To Play The Trump Card

    | Canberra, ACT, Australia | At The Checkout, Technology, Theme Of The Month

    (I am at the register at work putting through a sale. The customer’s card has declined twice but instead of getting embarrassed or giving me another card like most people, this guy decides to get angry.)

    Customer: “No, I don’t want to use another card!”

    Me: “Then how would you like to pay sir? I do accept cash.”

    Customer: “This is ridiculous! Your machine is broken!”

    Me: “I assure you it isn’t broken. The person before you paid by card and it went through perfectly.”

    Customer: “Then you’re not doing your job!”

    Me: *losing the friendly retail face and looking him dead in the eye* “Sir, I’ve worked in retail for 10 years. I have bought goods and services for 15 years. I know how to use an eftpos machine. I cannot be held responsible for your card. Perhaps you should contact your bank on Monday?”

    (The customer leaves in a huff after throwing some cash at me.)

    Next Person In Line: “Jesus, what was HIS problem? It’s an eftpos machine, not a freakin’ tardis!”

    A Good Sign

    , | San Jose, CA, USA | At The Checkout, Awesome Customers

    (I pull into a drive-thru for a quick lunch. The cashier greets me and asks for my order, and just as I’m about to give it to her, I notice they have a ‘sorry, cash only’ sign taped up next to the speaker.)

    Me: “Yes, I’d like a— Oh, hold on, I just noticed your sign. Let me make sure I actually have cash on me before I order.” *checks wallet*

    Cashier: “No, sorry, our card reader’s down— Wait, what? You READ the sign? I’m not sure that’s actually ever happened before!”


    Page 38/204First...3637383940...Last