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  • Had It Up To Their Neck With Bad Customers
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Showing Devilish Customers How It’s Done

    | AK, USA | At The Checkout, Bad Behavior, Religion, Top

    (A particularly angry customer comes through my line. Despite my best and calmest efforts to help, she begins to yell at me in front of the whole line. Among other things, she calls me names, says I don’t deserve to be alive, and then tries to punch me on the top of my head. I have to spend a full twenty minutes in the break room to try and calm down. One of my coworkers has witnessed the whole thing. The very next day, the customer returns, acting like nothing has happened. My coworker suddenly stands in front of customer.)

    Coworker: “Ma’am, I’m going to have to ask you to leave.”

    Customer: “What?! Why?”

    Coworker: “Because yesterday you yelled at and assaulted one of my coworkers until she cried. I believe that’s grounds for a ban from the store. Please get out.”

    Customer: *growing angry* “You can’t do that, you brat!”

    Coworker: “Ma’am, three minutes’ worth of security footage and several witnesses says I CAN do that. You will not be welcome here any longer. Leave.”

    Customer: “You can just go to H***, you—”

    Coworker: “I went there once. Now I RULE it. Now GET OUT OF OUR STORE.”

    (By this time three of the managers have arrived to back him up and escort the customer out. She screamed for a little while longer but eventually left, and never came back!)

    And The Father Of Despair Is On Aisle Three

    | MT, USA | At The Checkout, Bizarre, Funny Names

    (I am doing a return for a customer. She is getting money back for it. I have to get a manager to come up to open the register. To do so, I call over our walkie-talkies.)

    Me: “Can I get an M.O.D to customer service?”

    Customer: “M.O.D?”

    Me: “Oh, M.O.D just means ‘manager on duty.’”

    Customer: “Oh! I thought it stood for ‘Mother of Destruction!’”

    Nothing But Air Between His Bun

    , | Hertfordshire, England, UK | At The Checkout, Bizarre, Food & Drink

    (I work in a burger restaurant. We’ve just started a new promotion with two new burgers.)

    Me: “Hi there. Can I help you?”

    Customer: “Yeah, umm… Can I try your new burger?”

    Me: “Sure. Is that the cheddar burger or the Mediterranean chicken burger?”

    Customer: “Uh… what’s the difference?”

    Me: “The cheddar burger is a beef burger with cheddar cheese, while the Mediterranean is a chicken burger with peppers and salsa.”

    Customer: “I… I don’t know?”

    Me: “This one…” *points to picture* “…is our new beef burger, and this one…” *points to another picture* “…is our new chicken burger.”

    Customer: “Oh right! So, can I get the new one?”

    Me: “Chicken or beef, sir?”

    Customer: “Uh… chicken? I guess?

    Me: “So, just to check you want the Mediterranean chicken burger? This burger here?”

    Customer: “I think so.”

    Me: “Okay. Anything else for you?”

    Customer: “So, what have I ordered?”

    Me: “This burger here, sir.” *points to picture again* “The Mediterranean chicken burger.”

    Customer: “Wait, what’s in it?”

    Me: “Crispy chicken, peppers, lettuce, salsa and mayo. Is that okay?”

    Customer: “Yeah, sounds good!”

    (I hand the customer his meal and he walks off. He’s back about 10 minutes later, with half of the burger.)

    Customer: “Erm, this isn’t what I ordered.”

    Me: “I’m sorry, sir. I thought you wanted the Mediterranean chicken?”

    Customer: “No. I wanted the new burger. That one!” *points at cheddar burger picture*

    Me: “Oh, right… Okay. I’ll just get that for you. Have you already eaten half of the chicken burger?”

    Customer: “Yeah, sorry! I didn’t realise until now that it wasn’t the beef one.”

    Walking A Mile With Another Man’s Candy

    | Charlotte, NC, USA | At The Checkout, Food & Drink, Language & Words

    (I am checking out a customer.)

    Me: “Hello! How are you doing today?”

    (The customer just mumbles something. I am scanning his groceries. I am almost finished when he says something to me.)

    Customer: “Grab me a couple of sneakers back there.”

    Me: “I’m sorry, sir?”

    Customer: “Get me two sneakers from over there!”

    Me: “I’m sorry, sir. I do not understand what you are asking for.”

    Customer: “Are you stupid or deaf? A COUPLE D*** SNEAKERS! RIGHT BEHIND YOU! JESUS CHRIST!”

    Me: “Sir, there is no need to take that tone with me, as I am neither deaf or stupid.”

    (The customer is getting furious with me. The next customer behind him in line tries to clarify the misunderstanding.)

    Next Customer: “I think he’s asking for SNICKERS Candy Bars.”

    Me: “Thank you. I’m sorry, sir. I’ll get them for you.”

    Customer: “Never mind! If you’re too f****** stupid to understand what I am asking for, what the h*** are you doing workin’ with customers?!”

    Me: “Sir, I apologized for not understanding you. But you can not and will not talk to me in that foul manner. There are children around. Even if there weren’t, you should never speak to anyone like that. That is completely uncalled for!”

    Customer: “F*** you! Give me my d*** change!”

    Me: “Yes, sir.”

    (He finally gets his things and leaves. The next customer steps up.)

    Next Customer: “I didn’t understand him at first. I thought he was asking for a d*** pair of shoes!” *laughs*

    Needs To Work On His Socialist Skills, Part 3

    | Twin Cities, MN, USA | At The Checkout, Extra Stupid, Politics

    (I am a cashier at a dollar store. Lately, we’ve been collecting school supplies for a charity that donates them to military families. As such, we have to ask customers if they would like to purchase an item for this charity.)

    Me: “Would you also be interested in purchasing an item for [Charity] today?”

    Man: “What is that? Some sort of communist youth organization?”

    Me: *dumbfounded* “Uhm, no, sir. It donates school supplies to military families with children.”

    Man: “Well, same thing right?”

    (I stand there for a few seconds, just silently blinking and staring at him.)

    Me: “…no, sir. Not even close.”

    Related:
    Needs To Work On His Socialist Skills, Part 2
    Needs To Work On His Socialist Skills


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