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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Mother Knows Best And All

    | New York, NY, USA | At The Checkout, Extra Stupid, Family & Kids

    (A somewhat well-known professional athlete and minor celebrity is making a home-delivery order. He is with an older woman.)

    Me: “Did you find everything all right today?”

    Customer: *grunts*

    Me: “Can you please fill out this form for delivery?”

    Customer: *grunts*

    Me: “Your address where you’d like it delivered?”

    Customer: “Uh…” *turns to woman* “Mom, what’s my address?”

    (Gives address.)

    Me: “… and your signature?”

    Customer: “My what?”

    Me: “Signature. Autograph?”

    Customer: “Uh, oh, right!”

    Me: “Can you please provide you cell phone number for the delivery?”

    Customer: “Um…”

    Me: “Your cell number?”

    Customer: “Mom, what’s my cell phone number?”

    They’ll Toast To That

    | Toronto, ON, Canada | At The Checkout, Bizarre, Food & Drink, Funny Names

    (I am standing in line at a well-known coffee shop, fairly early in the morning. I hear this exchange between an employee and the customer in front of me.)

    Customer: “Hi. Could I get a large coffee toasted with butter?”

    Employee: “… Sorry?”

    (The employee looks like she is trying not to laugh, when the customer suddenly notices what she’s said.)

    Customer: “No! Wait! I mean a large coffee and a BAGEL toasted with butter.”

    (They both burst out laughing.)

    Customer: “Sorry, it’s early. Although if you’re willing to try and toast a coffee with butter, I’ll pay just to see how it turns out!”

    They Should Screen Customers Like This

    | St. Louis, MO, USA | At The Checkout, Bad Behavior, Extra Stupid, Technology, Theme Of The Month

    (We have a touch screen tablet/kiosk in store that allows you to create a playlist for making custom CDs. One day, a man is shouting and punching the screen trying to get it to work. I come over to help him.)

    Customer: “This f****** thing is broken. It won’t accept any of the letters when I press them!”

    Me: “Please be gentle with the device. I’ll show you how easy it is to use.”

    (I show him, and after a few minutes he tries again, pressing the space between the letters instead of any actual letters.)

    Customer: “Your cheap-a** tablet is the reason I can’t figure it out!”

    (I just stand there letting him vent, all while finishing his list of songs. When it is done he wants to enter his name, and goes back to jamming the screen with his finger and cursing loudly.)

    Me: “I will finish it for you. The total will be [total].

    Customer: “That’s way too expensive! Never mind.”

    (The customer then just simply walks away. I turn around to see my coworkers laughing at me. Great days in retail!)

    Common Sense Has Left The Ranch

    | Victoria, BC, Canada | At The Checkout, Extra Stupid, Food & Drink

    (I am working at a sandwich shop while in high school. I have just made a sandwich for a customer and gone into the back to grab a few things. The customer returns to the counter to talk to my coworker.)

    Customer: “This is totally unacceptable. I want a new sandwich made!”

    Coworker: “What seems to be the problem?”

    Customer: “My sandwich has ranch on it. I hate ranch!”

    Customer’s Boyfriend: “Yes, my girlfriend hates ranch dressing. She would never order a sandwich with ranch!”

    Customer: “You should really check with people before you start making their food, you know!”

    Coworker: “I’m sorry. Let me get another sandwich started for you. What kind did you order?”

    Customer: “Chicken bacon ranch. Oh, but no bacon!”

    Green Eyes Don’t Get You The Green

    | TN, USA | At The Checkout, Bad Behavior, Bizarre, Health & Body, Money

    (I am keying in banking and income information for a customer who really wants to borrow 200 dollars.)

    Me: “Congratulations! You’ve been approved for $150 today!”

    Customer: “Oh, man! Thanks! Did you know you have the most beautiful green eyes I’ve ever seen, young lady?”

    Me: “Thank you so much, but our loans are computer generated amounts based on your income and banking information. I can’t approve for more than the $150.”

    Customer: “Oh. Well, they aren’t that pretty after all.”

    Me: *just staring at him* “Umm?”

    Customer: “That came out wrong.”


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