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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Number-Crusher

    | Cornelius, OR, USA | At The Checkout, One-Liners, Rude & Risque

    (I am 19 and working at the register in the slowest and emptiest part of the store, so I tend to get a lot of creepy people with no one in sight to help me. A customer in his 50s comes up and I ring him up. As I finish the transaction…)

    Customer: “So, do you have a boyfriend?”

    Me: *laughs, thinking he’s going to be sweet* “No.”

    Customer: “Wanna go out some time?”

    Me: “Oh, thank you but no.”

    Customer: *gets annoyed* “Why not?”

    Me: “Um… you’re just a little bit too old for me.”

    Customer: “You know, age is just a number in your mind…”

    Me: “Yeah, but yours is a REALLY big number…”

    Not So Sweet On The Sweet Chili

    | Australia | At The Checkout, Crazy Requests, Food & Drink

    (I work at a popular sub shop that makes sandwiches in front of customers to their liking. I am serving a woman and everything is fine until we get to the last few steps.)

    Me: “And would you like any sauce on that?”

    Customer: “Just a little bit of sweet chilli, please.”

    (I put one thin line of sweet chilli sauce on her sub.)

    Customer: “No, that’s too much!”

    Me: “I’m sorry, I can wipe some off or remake your sandwich for you if you like.”

    Customer: “No! You should have listened to me to begin with! When I ask for a little bit, you don’t drown the thing in sauce! I have a f***ing stomach ulcer. That’s why I can’t have much! Just forget about it!”

    (The customer storms off, muttering about how stupid I am and how I ruined her sandwich. I turn to my coworker, who witnessed the entire ordeal.)

    Me: “If she has a stomach ulcer maybe she shouldn’t order it to begin with!”

    Repeated Lottery Numbers

    , | Australia | At The Checkout, Bizarre, Money

    (I’ve been working here for two years and never been jokingly asked for the lotto numbers before.)

    Me: “Is there anything else today?”

    Customer #1: “The winning lotto numbers?”

    Me: “Aha, sir, if I had them I doubt I’d be working here.”

    (The customer laughs and walks away. About six hours later I’m serving someone else.)

    Me: “Anything else?”

    Customer #2: “Oh, yes, I’d also like the winning lotto numbers!”

    Me: *pause* “Huh. You know, that’s the second time I’ve been asked that today!”

    Customer #2: “Ha, weird. So do you have them?”

    Me: “I’m sorry, but I gave them to the first guy. It wouldn’t be fair to tell you as well.”

    Customer #2: “Touché.”

    Mismanaged The New Management

    | Edmonton, AB, Canada | At The Checkout, Bad Behavior, Crazy Requests, Money

    (Our small store, previously belonging to a large chain, has been bought out by a smaller chain. Most customers are aware of it and acknowledge the changes.)

    Me: “And your total is [total]. Will that be everything today?”

    Customer: “Aren’t you going to take my loyalty card?”

    Me: “Sorry, but as we’re no longer owned by [Previous Chain] and [New Chain] doesn’t have cards, we’re not accepting any of them.”

    Customer: “Well, I NEVER! What AWFUL customer service this is. How on EARTH is anyone supposed to know that this store changed owners?”

    Me: “You walked in the front doors under a banner proclaiming the new name, with a cart labelled with the new name, buying brand products of the new chain while passing by dozens of posters explaining the changes, and are now standing in front of me, while I’m wearing the new store uniform, holding a flyer with the new store name.”

    Customer: “Well, how was I supposed to know?!”

    Not Chickening Out Of Saying The Right Thing

    | NJ, USA | At The Checkout, Crazy Requests, Food & Drink, Health & Body, Liars & Scammers

    (I am waiting in line at a local place that’s known mostly for its hot dogs and unbelievably spicy buffalo wings. All of a sudden a customer comes storming into the place, literally shoves several people aside from the line and slams a take-out container on the counter.)

    Customer: “I DEMAND TO TALK TO THE OWNER RIGHT NOW!”

    (The man behind the counter working the fryers and grills turn around.)

    Owner: “Yes, ma’am, how can I help you?”

    Customer: “I didn’t say some stupid fry cook. I said the owner of this place, the woman!”

    Owner: *points up to the wall of pictures she’s standing next to* “That would be me in every one of those ceremonies and events up there. This place is called [Restaurant] because I named it after my daughter. Now, how can I help you?”

    Customer: “You tried to POISON ME! I ordered the veggie bites and the fried cauliflower, and there was CHICKEN IN THERE!”

    Owner: “Oh! I’m terribly sorry ma’am. There must have been some kind of accident. I would be happy to replace—”

    Customer: “OHHHH, no. I’m not letting you off that easily. I could have DIED! I want some kind of compensation!”

    (After witnessing this overreaction from the customer, I have had enough:)

    Me: “All right, I’m sick of this. You storm in, shove three people out of the way including an older woman half your size, you insult the owner of the place to his face, he STILL offers to replace your food, and then you demand he give you more money back!?”

    Customer: “I COULD HAVE DIED!”

    Me: “Not unless you’re the first reported case of CHICKEN ALLERGIES, or you just swallow everything whole and can crush broccoli on the way down but not a chicken nugget! Let it go, python-lady!”

    (At this point the rest of the people there burst out laughing, including most of the staff. The customer storms out.)

    Owner: “THANK YOU! I don’t like being rude to customers no matter what, but she was totally out of line! What were you getting? It’s on the house.”

    Me: “Ah, don’t worry about it. I just better not find any fried cauliflower in my chicken nuggets!”

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