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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Pulled Something Out Of The Bag

    | AK, USA | At The Checkout, Spouses & Partners

    (I’m checking out and bagging for a customer with a reputation for being a little difficult and picky about the way her items are bagged. Normally I get this feeling of dread because she always comes to my lane, even when everyone else’s are open. But today her husband comes up.)

    Customer: “Oh! [Husband], let me introduce you to this cashier!”

    Me: “Uhm… hello.”

    Husband: “Hi?”

    Customer: “Listen to this, [Husband]. This is my FAVORITE cashier here. I mean, she’s always just so POLITE and PATIENT with me, ‘yes ma’am,’ ‘thank you, ma’am’… I always go to her lane; she’s much better than those other cashiers!” *to me* “Thank you, honey!”

    Me: “No problem… That’ll be [total].”

    (The customer and her husband leave, and honestly, I don’t think I’ll ever see her the same again!)

    Has An Expensive Chip On His Shoulder

    | Charleston, SC, USA | At The Checkout, Awesome Customers, Money

    Customer: “How much are the bags of chips?”

    Me: “Just a little over two dollars with tax.”

    Customer: “What? That’s unreasonable! Why would you charge me that much?”

    Customer’s Wife: “Shut up. What makes you think that poor girl set the prices on the chips?”

    Flirting With Disaster

    , | KY, USA | At The Checkout, Bad Behavior

    (I’m a high school student working at a fast food restaurant in a very small town. One day, a girl from school comes in who is known to be a little more than friendly to guys. A fairly good looking older guy comes in after and she takes notice.)

    Girl: *shakes her hips as she approaches the counter*

    Me: “Hi, [Girl]! How can I help you?”

    Girl: *glancing at the guy while she seductively reaches in her pocket* “An apple juice. And make it fast!” *tosses a few coins at me*

    Me: *I dodge the change flying towards my face then pick them up off the floor*

    Girl: *laughs* “They are so cute when they struggle for money.”

    Guy: *raises and eyebrow but says nothing*

    Me: “Uh, sorry, but you need 50 more cents.”

    Girl: *sighs dramatically* “No, I don’t. I think you are just wanting to put a little more cash in your pocket.”

    Guy: *rolls his eyes and pinches the bridge of his nose*

    Me: “They are $1.25 and you only gave me 75 cents. I just need…”

    Girl: “Listen here, since you are so dense and have to work to get anything, I’ll go easy on you and give you a math lesson. Two quarters, two dimes, and a nickel equals to $1.25. Now, if you please, give me my apple juice.” *looks at guy* “I have to go to the gym later.”

    (I should point out that we don’t have a gym in this town.)

    Guy: *looks at the girl* “Okay, this is taking so long. Anyone with a grade school education knows that two quarters, two dimes, and a nickel is only 75 cents. Now, please, give her the money and get going. I’m in a hurry. And don’t throw it at her this time. She’s obviously way smarter than you and doesn’t need to take any crap from people like you.”

    Girl: *nervously digs in her pocket for the rest of the change, lays it on the counter, receives her juice, and runs out*

    (She never came back again and won’t even look at me in school!)

    Thinks You’re Just Winging The Orders

    , | Evans, GA, USA | At The Checkout, Bad Behavior, Food & Drink, Time

    (I work in a fast food chain that specializes in buffalo wings. Two separate customers order wings, the first customer orders 20 wings while the customer right behind him orders five wings. At the time, we only have 10 wings prepared for instant sale, and were about halfway through cooking a new batch; an eight minute process. We decide to get the five-wing customer his wings and cook the 20 wing fresh for the second customer. We make the order in a few seconds and I hand out the order to the customer who then walks out.)

    Other Customer: “Why did he get his order first?”

    Me: “I’m sorry, sir. We only had 10 wings ready so we didn’t have enough for your order… but we did have enough for him, so we went ahead and finished his order.”

    (The customer seemed content with the answer, not replying… so I went on with my cleaning until his order came up a moment later.)

    Me: “Here you are ,sir! Sorry about the wait, but we gave you all the fresh wings! Hope you enjoy!”

    Customer: “Lemme ask you something… Do you like f***ing your customers?”

    Me: “Uh… I’m sorry, sir. I don’t understand…”

    Customer: “Why is it that you made me wait on my order and gave that guy his order first when I made my order first?”

    Me: “Uh, I’m sorry, sir. As I said before we only had 10 wings a few minutes ago… We didn’t have enough to make your order… but we DID have enough for his order so we went ahead and got his order out of the way… You would have had to wait anyway because even before we made his order we didn’t have enough for you order.”

    Customer: “This is discrimination!” (him, the other customer, and I are all the same race)

    Me: “No, sir! It’s not! We just didn’t have enough! We only had TEN wings! You ordered TWENTY! We didn’t have enough for you! We weren’t going to ask the guy with only FIVE wings to stand around waiting when we HAD enough for his order and NOT yours!”

    Customer: “I’m never eating here again!” *walks out*

    A Small Charge To Cure The Hiccups

    | Germany | At The Checkout, Bad Behavior, Money

    (I am a teller at a bank, and I have a nasty hiccup I cannot get rid of. A customer approaches me, having questions about his savings account. He also has a 50 Euro bill in his hand. I answer his questions, while trying to suppress my hiccup. When I hand him his documents he had given me before, he takes them, turns away, then turns back to me.)

    Customer: “Where are my €50 notes?”

    Me: “You did not hand it to me.”

    Customer: “I did give it to you; it was in my savings book.”

    (I panic, because our branch is pretty busy, and sometimes I forget things. I look around for the €50, even underneath the service station, but nothing. We argue about the money for a bit, and then he smiles.)

    Customer: “Sorry, I have the money. I just needed to scare you a bit to help you get rid of that hiccup.”

    (I was staring at him while he proceeded to the cashier to put the money onto his savings account. I was shocked, but he was right: my hiccups were gone!)

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