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  • Making A Mute Point
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Only Slipping On The Truth

    | New York, NY, USA | At The Checkout, Criminal/Illegal, Health & Body, Liars & Scammers

    (It is about 11 pm in a grocery store. I am the supervisor on duty. It is just me, cleaning the customer service counter, and one cashier working a register. An elderly customer ambles up to the checkout lane.)

    Cashier: “Hey, ma’am. How are you tonight?”

    Customer: “Oh, I’m just- AHHHHHHHH!” *waves her arms dramatically and hops backwards.* “Oh, my gosh, honey. There’s a HUGE puddle of water there! Oh, I slipped. I think I hurt something! Oh, my hip!”

    Cashier: “Really? Are you okay?”

    Customer: “Oww, my hip! Oh, I think I strained something! Get me your manager right now!”

    (The cashier pages the manager to the register.)

    Manager: “Oh, my goodness, ma’am. What happened?!”

    Customer: “There was a huge puddle of water! I slipped and I hurt my back! Oh, gosh. It hurts!”

    Manager: *to cashier, who is wiping the floor with paper towels that are remaining suspiciously dry* “Ring up her groceries for me, please.” *to the customer* “Here, ma’am. Have a seat. Please, tell me exactly what happened.”

    Customer: “Oh, there was all this water, and I slipped like this.”

    (The customer makes exaggerated lunges, trying to demonstrate how she fell.)

    Customer: “Oh, it was awful. My hip hurts! Oh, I threw out my back! Oh, it hurts!”

    (The customer makes more movements an injured person would be quite incapable of making.)

    Customer: “I’ll be contacting my lawyer!”

    Manager: “I see. Here’s my store and my personal information. Please give me yours as well, and we’ll be in touch. I’m terribly sorry about this. I hope you make it home alright.”

    (The customer ambles out to her car, shouting ‘oh, my back!’ the entire way.)

    Manager: “I need written statements from both of you. Good thing we have this on camera.”

    Cashier: “Do you think she’ll sue?”

    Manager: “I hope so. I’m putting her a** in jail if she does.”

    Needs To Take A Sabbath-ical From Stupidity

    | NC, USA | At The Checkout, Religion

    (I am the manager of the cashiers. A customer is talking to one of my cashiers.)

    Customer: “You know you are going to Hell? Right?”

    Coworker: “Excuse me?”

    Customer: “You are going because you are working on a Sunday.”

    Coworker: “Well, I guess I will see you there since you are shopping.”

    (The customer’s face goes red but he says nothing else. He pays and leaves. The coworker comes up to me.)

    Coworker: “Oh, gosh. I am not going to get fired am I?”

    Me: “Not by my standards you aren’t!”

    Kiss-mas Time

    | Sydney, NSW, Australia | At The Checkout, Bizarre, Holidays, Themed Giveaway

    (My grandmother has taken me to work. She buys a shirt before leaving. Before she goes she gives me a kiss goodbye. I start ringing up another customer.)

    Me: “Okay, that’s $20.”

    (The customer hands me the money and leans over counter with his lips puckered.)

    Me: “Uh, sir? What are you doing?”

    Customer: “The other lady got a kiss. I want one too!”

    Me: “That was my grandmother.”

    Customer: “So what? I’m good looking! KISS ME!”

    (My boss walks over after seeing the whole thing.)

    Boss: “You need to go.”

    Customer: “Oh come on. Not even for Christmas?”

    Boss: “LEAVE!”

    Too Rich For Jesus’ Blood

    | Gulf Shores, AL, USA | At The Checkout, Bigotry, Holidays, Themed Giveaway

    (It is late November, after Thanksgiving. I am working at the register closest to the Christmas stuff. Nearly everyone comes through with something for the holidays. A customer comes to my counter with a can of bug spray.)

    Me: “Hello. Is this everything?”

    Customer: “Yeah. I couldn’t find any d*** patio furniture because you moved all the f****** Christmas crap in! It’s getting earlier every year!”

    (I decide not to point out that it’s almost December and instead try a different approach.)

    Me: “Well, ma’am, I think they try to do that so the regular, working person can have a good Christmas. I mean, it costs a lot of money to buy the tree, the lights, and presents all at once. But if we get the stuff out early, people can buy a bit each week and have a pretty good spread by Christmas.”

    Customer: “Ugh! If they can’t afford everything at once, they just shouldn’t celebrate! Poor people don’t deserve Christmas!”

    (I am stunned as the customer grabs her item off the counter and stomps away. The next customer behind her dumps an entire pile of wrapping paper and bows on the counter.)

    Next Customer: *loudly* “Yeah! Didn’t you know Jesus, the Savior of mankind, was born in a five-star hotel?”

    Christmas Consideration

    | Richmond, KY, USA | At The Checkout, Holidays, Themed Giveaway

    (It is the Saturday after Thanksgiving. There is only one register open as the day is just beginning. My shopping cart is filled with three dozen books and other sundry items.)

    Cashier: “Good morning. Can I interest you in signing up today for a [Store] card? You’ll save on future purchases here at [Store].”

    Me: “Only if you open a second register to help the lady behind me.”

    (We both turn at look at a 40-ish female carrying at least a dozen different items. She can barely see or carry her load.)

    Cashier: “Madam, we can help you at lane two. We’ve just opened it.”

    Me: *to the cashier* “Thank you. My name is…”

    (Registering for the card and checking out took just a few minutes. Stay classy out there, fellow Christmas shoppers!)


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