The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!
(I’m a female. I’ve recently shaved my head for charity.)
Customer’s Son: “Mum, there’s a boy-lady!”
Customer: *distracted* “Is there darling?”
Customer’s Son: “Yes, at the counter.”
(The mother glares at me.)
Customer: “I see.”
Customer’s Son: “Can I be a boy-lady?”
Customer: “No. No you cannot.”
(They finish what they’re doing and as they’re leaving the mother calls me over.)
Customer: “I don’t care what you do at home, but if you want to pass for female in public, buy a d*** wig. You’re corrupting the kids!”
Me: “Thank you for calling [Gas Station]. How may I help you?”
Customer: “Do you shoot guns?”
Me: “Uh… what?”
Customer: “Well, I know your gas station hires some athletic young men and I was wondering if you knew anything about guns?”
Me: “Actually, I do know a decent amount about guns and shooting.”
Customer: “If you threw a gun in the air and shot it with another gun, would it explode?”
Me: “Wait, what? Why?”
Customer: “Oh, well in the book I’m writing the sheriff is fighting the robber on the balcony of the theatre, and the robber’s gun flies into the air and the sheriff shoots it. Would it explode or hurt anyone?”
Me: “Well, it probably wouldn’t explode, but it would probably discharge either when struck by the bullet or when it hits the ground.”
Customer: “Would it hit someone?”
Me: “You’re the author, ma’am.”
Customer: “Oh, thank you very much! I’ll send you a copy when it’s published!”
(Customer has been hovering around my register for the past few minutes.)
Me: “Can I help you find something, sir?”
Customer: “Do these gift cards have expiration dates?”
Me: “Nope, they’ll last until you feel like spending them.”
Customer: “Oh. Uh, where can I find the restroom?”
(As soon as I turn around and point to the bathroom, he grabs a rack of gift cards and sprints for the door, trailing cards behind him.)
Me: *yelling after him* “Sir, those don’t have anything on them until you purchase them.”
(He stops at the door for a moment, then sheepishly returns and puts the rack back.)
Customer: “Why don’t you guys have a freaking sign out saying they’re empty?!”
(I am scanning a customer’s order when I notice she is buying a $30 lip-gloss that is also being given away with a magazine).
Me: "Miss, if you’d like to buy [magazine] for $7.20, you get this exact lip-gloss free inside."
Customer: "But I don’t want the magazine. I just want the lip-gloss."
Me: "I understand, but even if you give the magazine away, you still get the lip-gloss for $7.20 and save $22.80."
Customer: "Do I look like a charity? I’m not going to give away a $7 magazine. Haven’t you heard of saving money?"
Me: "Well yes, what I’m saying is you can save money by buying the magazine–"
Customer: "Stop trying to rip me off and scan my lip-gloss!"
(I ring up her lip-gloss for $30 and she storms off. The next customer puts the same magazine on the counter.)
Next Customer: "I don’t want it either, but I have half a brain."
Me: “Hello, how are you today?”
Customer: “I’m rich with the love of the Lord.”
(The customer places a pamphlet about religion on the register in front of me.)
Me: “Oh…I’m sorry, but I’m not interested. Thank you.”
Customer: “That is exactly why you need it. Sin is everywhere.”
(I finish bagging the items and place the pamphlet in her bag.)
Me: “Thank you. Enjoy the rest of your day!”
Customer: “Go to h***!”