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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Cash Back, Government Style

    | United Kingdom | At The Checkout

    Me: “Okay, that’s £10.00 please.”

    Customer: *handing me cash* “Could I have £10 cash-back as well, please?”

    Me: “I’m sorry, you need to pay on your card to get cash-back.”

    Customer: “Oh, do you?”

    Me: “Yes, otherwise we’d just be giving you money.”

    Making Phoney Claims

    | Calabasas, CA, USA | At The Checkout, Liars & Scammers, Top

    (A female customer has just left the store after receiving her order. She then returns, extremely agitated.)

    Customer: “My phone is missing!”

    Me: “Did you leave it in the store?”

    Customer: “Of course not! I’m not stupid. It was in my car!”

    Me: “I’m sorry, no one’s turned in a phone.”

    (The customer then proceeds to search all over the not-exactly-large shop, including overturning the wastebasket in the restroom and questioning other patrons. Meanwhile, I take my rather expensive touch-screen phone to check the time.)

    Customer: “Hey, that’s my phone!”

    Me: “No, it’s not. It’s mine.”

    Customer: “Don’t lie to me! People who work someplace like this can’t afford phones like that! Is that why you made my order take so long? So you could steal my phone?”

    Me: “Are you saying while your coffee was being made, I snuck out the back door, ran around the building, found the one car in the parking lot that belonged to you, broke in, stole your phone, and got back in time to help the next customer in line?”

    Customer: “So you admit it! I’m calling the police!”

    How To Ensure A Blanc Stare

    | Ypsilanti, MI, USA | At The Checkout, Spouses & Partners, Top

    (A elderly couple come through my counter with some wine.)

    Me: *joking around* “Are you sure you two are old enough to have this tonight?” *holds up wine*

    Customer: “Kid, I have underwear old enough to buy that.”

    Customers Wife: *laughs hysterically*

    Wave Of The Future

    | Perth, Australia | At The Checkout

    Me: “Hi, your order comes to $***.”

    Customer: “Is it okay if I pay on my credit card even though it’s under $10?”

    Me: “Sure. May I please have your card?”

    Customer: “Oh, do I actually have to swipe it? Your machines inside don’t need swiping. I just wave my card in my purse and it works.”

    Me: “None of our machines do that, sorry.”

    Customer: “I just hold up my purse and wave it around and it works!” *she begins waving purse, at least half a metre from the Eftpos machine*

    Me: “No, ma’am. It won’t, I’m afraid.”

    Customer: “Oh alright, here’s my card. You really should fix your machines, you know!”

    You’ll Just Have To Weight

    | Boston, MA, USA | At The Checkout, Bizarre

    Customer: “Could you add the tomato I sampled to the total price?”

    Me: “Do you mean you ate it?”

    Customer: “Yes, please add it.”

    Me: “I’m sorry, but we charge tomatoes by the pound, so that would be kind of hard to do.”

    Customer: *thinks for a second* “Well, I weighed 157 pounds before I ate it…”

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