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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Don’t Take Declined For An Answer

    | Pittsburgh, PA, USA | At The Checkout, Money

    (I work at a large retail store. The store has its own credit card that customers can apply for.)

    Customer: “Excuse me, I applied for a credit card yesterday, but I don’t have it yet. Can I still use it?”

    Me: “Sure, as long as you have the temporary credit slip that you were given when you applied. Do you have that?”

    Customer: “No.”

    Me: “Oh. Did you leave it at home?”

    Customer: “No. I don’t have one.”

    Me: “Didn’t you get one when you applied?”

    Customer: “No.”

    Me: “Well, were you approved for the credit card?”

    Customer: “No.”

    Me: *speechless*

    Customer: “So, I can’t use it?”

    Me: “No, ma’am, you can’t use a credit card that you weren’t approved for.”

    Customer: “Oh. Well, that’s stupid!”

    Faster And Furiouser

    | Thomson, GA, USA | At The Checkout

    (My register has gone down and I am in the process of getting someone to come and fix it. In the meantime, a man marches up to me with three things in his arms.)

    Me: “I’m sorry, sir. My register is down.”

    Customer: “What is this crap? You’re the only speedy checkout open! I want to get out of here in a hurry!”

    Me: “I’m sorry, sir. I’m waiting for someone to fix my register.”

    Customer: “Why don’t YOU fix your register!?”

    (I stay silent as he continues to rant.)

    Customer: “I need to get the h*** out of this place!”

    Me: “Sir, why don’t you go to the register next to me? She is open.”

    (The customer looks over at the register, which isn’t a speedy checkout, and snaps at me again.)

    Customer: “Why would I go there?! It isn’t even a speedy checkout!”

    (I look over again. There is no one in line.)

    Me: “Sir, she doesn’t have anyone in line–”

    Customer: “Forget it! You can put that s*** back!”

    (He throws the stuff onto my register and storms out.)

    Weight Control Not Included

    | Brandon, FL, USA | At The Checkout

    (A customer comes up to the register with a bag of items to return.)

    Me: “Hi, what can I help you with today? Do have a return?”

    Customer: “No, not a return. I want to exchange these items.”

    Me: “What was wrong with the items?”

    Customer: “I bought these at a different location eight months ago and they don’t fit anymore.”

    Me: “I’m sorry, miss, but I can’t exchange these as the items have been worn and you have had them for quite a while. What is wrong that’s made you want to exchange them now?”

    Customer: “Either they shrunk or I got bigger, so they don’t fit anymore. I want to exchange them for a different size now.”

    Me: “I’m really sorry miss, but I can’t do an exchange for you. I will be more than happy to give a fitting and tell you what your new size is.”

    Customer: “Ugh! You are useless!” *storms off*

    Waste Not, Want Not

    | Dayton, OH, USA | At The Checkout

    Customer: “I need to return this. We didn’t need it.”

    (The customer sets a 20lb bag of rice on the counter.)

    Me: “Do you have your receipt?”

    Customer: “Yes, I do.”

    Me: “Just so you know, sir, all returned food product will be thrown away. They cannot go back on the shelf or be donated by us.”

    Customer: “That’s ridiculous! What a waste!”

    Me: “Yeah, it’s the law. Since some people have poisoned food in the past, we have to throw it away for safety reasons.”

    (He continues complaining about how there are starving people and how we should think about helping people, but at no point tries to stop me and offers to donate it himself.)

    Customer: “I mean, I run a youth group and we just got back from a mission to help people. You guys just go ahead and throw perfectly good food out.”

    Me: “I’m sorry, you just returned from a youth mission?”

    Customer: “Yeah, that’s what the rice is left over from.”

    The Price Is (Not) Right

    | Singapore | At The Checkout, Liars & Scammers

    Customer: “I want to get this TV for $2,599.”

    Me: “I’m sorry, sir, but our price is fixed at $2,999.”

    Customer: “That’s nonsense! I went to [competitor] and they’re selling the same thing for $2,599!”

    Me: “Is that so? I highly doubt that because this is the current market price for this newly released model. Everyone is selling it at $2,999.”

    Customer: “Are you saying I’m a liar? I even took a picture of their price tag, but I can’t show you because I left my camera in my car.”

    Me: “No, sir. I’m sorry if you think that way, but even if it is indeed at that price, we don’t do price matching at our store.

    Customer: “Why the h*** won’t you do that? I can just go there and pay them good money, you know.”

    Me: “If I may ask, sir, why you don’t do so?”

    Customer: “Er, because I told them that I saw the same TV elsewhere at $2,299.”

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