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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    No Good Deed Goes Unpunished, Part 2

    | Utah, USA | At The Checkout

    Boss: “Hey, I need to talk to you for a second.”

    Me: “Is there a problem?”

    Boss: “I received a complaint about you from a customer. By our rules we have to pull you aside and tell you.”

    Me: “Okay, what’s the complaint?”

    Boss: “Um, you were too nice.”

    Me: “Come again?”

    Boss: “Apparently, you were trying too hard to be nice and doing your job bagging for her. She got offended by it, so….be more careful, I guess.”

    Me: “Wait, I’m in trouble because I was being too nice?”

    Boss: “Yeah.”

    Me: “This is a new one.”

    Related:
    No Good Deed Goes Unpunished

    Your Own Worst Critic

    | Memphis, TN, USA | At The Checkout, Bigotry

    (A woman comes into the store and walks up to the clerk.)

    Customer: “Some lady parked wrong and is blocking all of the traffic in the parking lot.”

    Me: “Did you see her come into this store?”

    Customer: “No, I didn’t see her at all.”

    Me: “Then, how do you know that it was a woman?”

    Customer: “Because women always do things wrong.”

    (The woman in line behind her gasps at this.)

    Customer: “Well, that’s what my husband tells me.”

    Numbers Don’t Lie

    | Perth, Western Australia, Australia | At The Checkout, Criminal/Illegal

    (I’m a checkout assistant at a supermarket working the night of Halloween. A teenager and his girlfriend come to the checkout at about 8pm with three dozen eggs.)

    Me: “You’re not the ones who have been egging people in the carpark, are you?”

    Customer: “Uh, no. We, um, just want to make an omelette.”

    Me: “You’re making a thirty-six egg omelette? How big is your frying pan?”

    Customer: “S***.” *runs out of the store*

    Team Cougar

    | Michigan, USA | At The Checkout

    (I am working at the checkout when a mother in her 60s and daughter in her 40s walk up to checkout. There is a rack of magazines next to my register, including one with pictures from the upcoming Twilight movie.)

    Daughter: “That Taylor Lautner is hot! Don’t you think so?”

    Mother: “Oh, yeah, he’s much hotter than that Rob Pattinson guy.”

    (I must have given them weird looks because the daughter now looks at me and begins to speak loudly and defensively.)

    Daughter, to me: “What?! He’s legal!”

    Go Beep Yourself

    | Texas, USA | At The Checkout

    (We are having a sale where if you buy any one of a certain set of DVDs or CDs you get a music sampler for free. The customer I’m ringing up has one such item. I grab the music sampler, explain that she gets it for free today, scan it, and place it in her bag.)

    Customer: “Hold on! That isn’t free! You scanned it. You scanned it and your computer went beep! You’re charging me for it!”

    Me: “We have to scan the free items so that we can keep track of our inventory, but it rings up as zero.”

    Customer: “Don’t lie to me! It went beep! Take it off! I don’t want it if you’re going to charge me!”

    (I turn my computer screen around so that she can see it and point to the title of the music sampler and its price.)

    Me: “See? It rang up zero. I just have to scan it so that we can keep track if how many we sell.”

    Customer: “But it beeped! You b****, don’t lie to me! That’s unchristian! I’m never shopping at this store again!”

    (She snatches up her keys and stomps out of the store without buying anything.)

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