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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Self-Fulfilling Animosity

    , | Minneapolis, MN, USA | At The Checkout

    (The store I work at does engravings on items people bring in. A woman comes in with a bag of name tags.)

    Customer: “How much would it be to get two of these engraved?”

    Me: “$22.”

    Customer: “What? Thats ridiculous! I just bought a bunch of wedding stuff here last week!”

    Me: “I’m sorry you don’t agree with the price. It’s not something I can change.”

    Customer: “Ugh! That’s just way too expensive! I’m never shopping here again after this! I just bought a bunch of wedding stuff here a few weeks ago!”

    Me: “How did your wedding order turn out?”

    Customer: “It was great. I loved it.”

    Me: “Good. So, are these name tags for your company?”

    Customer: “Yes, we have a customer service event on Thursday.”

    Me: “So your company is paying for the engraving, not you?”

    Customer: “Yes.”

    Me: “Then why are you so upset?”

    Customer: *blank look* “It’s Monday…”

    Role-play In Everyday Life

    | Onley, VA, USA | At The Checkout

    (I am working as a cashier when a customer comes up with a lot of school supplies.)

    Me: “Let me guess, you’re a teacher, right?”

    Customer #1: “Guilty as charged.”

    (We start talking about teaching as I’m bagging her merchandise. Another customer starts unloading her cart onto my conveyor.)

    Customer #2: “Hey! Can you guess what I am?”

    (I take a look at her items. They are all fresh produce, fruits, and veggies.)

    Me: “I…uh…”

    Customer #2: “I’M A RABBIT!”

    Spare Change For Cheap Thrills

    | NJ, USA | At The Checkout, Rude & Risque

    (I am a cashier in a grocery store. I have just rung up an elderly man’s groceries. Keep in mind this man is around 80 years old.)

    Me: “Your total is $52.83, sir.”

    Customer: *holds out hand full of change* “Can you pick out the right amount for me, honey?”

    Me: “Sure.”

    (I carefully start counting out change from his open hand.)

    Customer: “It’s okay. I’ll let you touch my hand so I can get a thrill. Even at 80, I still get thrills, you know!”

    Me: *speechless*

    Crazy For Sushi

    | New Hampshire, USA | At The Checkout

    (I’m bagging a customer’s groceries.)

    Customer: “If my sushi tips over, I’m gonna punch you in the face!”

    Me: “Um, do you want me to put it in a separate bag for you?”

    Customer: “You’d better.”

    Cost-Benefit Analysis

    , | Dalton, GA, USA | At The Checkout, Rude & Risque

    (A customer comes in to pick up his Viagra prescription. I’m trying not to be awkward and ring him up as if it’s any other order.)

    Me: “Hi, how may I help you?”

    Customer: “My name is [name]. I need to pick up my prescription.”

    Me: “That will be just a moment.”

    (I get the man’s prescription and proceed to ring him up for it.)

    Me: “Your total today comes out to [price].”

    Customer: “What?!”

    Me: *I repeat the price*

    Customer: *mumbles* “Still cheaper than a hooker, I guess.” *pays and leaves*

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