Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • The Offer Is Sub-Standard
    (1,863 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    With Each (Not) Passing Day

    | Cornwall, UK | At The Checkout

    (I’m working on the checkout. An elderly man who must be around 80 brings his shopping to my till. He unloads his shopping on the belt whilst whistling and singing to himself.)

    Me: “Good morning, sir. You seem awfully jolly today.”

    Customer: “Well, at my age…it’s just nice to be f***ing alive!”

    Me: *laughs*

    Caught Red-Handed, Part 3

    | Chicago, IL, USA | At The Checkout, Liars & Scammers, Top

    (Note: I work at a thrift store. It’s quite common for people to pull off price tags in an effort to get a lower price. Most of the time it works, but occasionally we’ll catch someone doing it. This night, my boss approaches me holding a tag that says “$6.99″.)

    Boss: *hands me a tag* “I just watched a family in housewares pull this tag off of a metal basket. So, if they ask what price it is, it’s $6.99.”

    (Just as my boss predicted, the family comes up ten minutes later with the metal basket, just before closing. The husband begins talking to me.)

    Customer: *feigning ignorance* “Oh, so what’s the price on this basket?”

    Me: “It’s $6.99.”

    Customer: *indignant* “Really?!”

    (I pull out the $6.99 price tag they ripped off earlier.)

    Me: “Yeah, really.”

    Customer: “Oh, s***.”

    (I love my work sometimes.)

    Related:
    Caught Red-Handed, Part 2
    Caught Red-Handed

    Can Never Have Too Much Can

    | Los Angeles, CA, USA | At The Checkout

    Customer: “Why would you do this? You’re an awful person. Why would you think this is acceptable?”

    Me: “What’s the problem, ma’am?”

    Customer: “You put seven cans in the same bag! Why would you do that? It’ll be too heavy!”

    Me: “Ma’am, there are only three cans in there, but I can take some out if you would like.”

    Customer: “No! You’ve already ruined my day! Why would you ever do this to me?” *storms off*

    A Case Of Late Onset Dissatisfaction

    | Michigan, USA | At The Checkout

    (I’m working at the returns desk. A customer enters with a 5-gallon bucket of deck stain and sets it on the counter with ease. This tips me off because these buckets weigh about 50lbs when full.)

    Me: “Hello. Did you have a problem with the stain?”

    Customer: “No, it just wasn’t the right color. I didn’t like it at all.”

    (I open the bucket and notice its 3/4 of the way used.)

    Me: “And you decided not to stop after the second coat?”

    Customer: *blank stare of guilt*

    Rushing: It’s All Relative

    | Toronto, ON, Canada | At The Checkout

    (Our company has a free membership cards, where people can collect points on their purchases that build towards discounts. Cashiers are required to ask all of our customers if they have a card.)

    Me: “Do you have one of our membership cards?”

    Customer: “No.”

    Me: “All right, would you like to sign up for one today? They’re free, and they’ll eventually save you some money.”

    Customer: “No, no! I’m in a rush, so, never mind.”

    Me: “All right, your total is [total]”

    (The customer pays, but is no longer paying attention to me. Instead, she’s talking to her boyfriend, looking annoyed, and is visibly waving around one of our membership cards.)

    Customer’s Boyfriend: “You know that’s one of their cards, right?”

    Customer: “Is it? Oh, well is it too late to get my points?”

    Me: “Unfortunately, the transaction has already gone through, so yes it is. You can come in when you have some more time and I can do a point adjustment. I just have to refund and resell you your purchase.”

    Customer: “Well, can you do it now? We’re not in a rush…”

    Page 170/205First...168169170171172...Last