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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Good Money Drive-Thrus Out Bad

    | Ontario, Canada | At The Checkout, Food & Drink, Money, Top

    (I am working drive-thru at a major coffee shop chain. Every once in awhile, customers will “pay it forward” by paying for the order of the vehicle behind them. This is a happy surprise for the next customer, and usually causes them to pay for the order of the next vehicle and so on. We’re currently in the middle of a “pay it forward” chain when the following customer pulls up at the window.)

    Me: “Hello, your total is $3.49, but the car in front of you has already paid for it.”

    Customer: “What the f***?!”

    Me: “Ma’am, it’s been going for 11 cars in a row. You can pay it forward if you’d like to keep the good deed going. No pressure, though.”

    Customer: “F*** that! I’ll pay for my own coffee. Not paying for some clown behind me!”

    Me: “Not a problem. Your order has been paid for. Have a good day.”

    Customer: “Are you deaf?! I said I am paying for it! This is such a scam getting people to pay for others. You’re what’s wrong with the world today, you know!”

    Me: “I’m sorry for trying to give you your order for free.”

    Customer: “That’s right, and don’t you DARE use my money to pay for the person behind me, you punk!”

    (The customer peels away. As for their money, I used it to keep the chain going, which lasted for another 14 vehicles.)

    Makes No Difference How Things End Up

    | Colorado, USA | At The Checkout, Money, Rude & Risque, Top

    Me: “Alright, sir, your total is $69.19.”

    Customer: “Oh my god! 69! That’s hilarious!”

    (Suddenly, the customer becomes sad.)

    Customer: “Oh… but I have this coupon…”

    (He hands me a 50 cents off coupon.)

    Me: “That’s alright, sir! That coupon will take 50 cents off. Your total is now $68.69!”

    Customer: *dumbstruck* “This place is magical!”

    Don’t Fake With Me

    | New York, USA | At The Checkout, Liars & Scammers, Underaged

    (I work at a drugstore. When someone comes in with a fake ID, we can refuse to sell to them, but we can’t actually confiscate the fake. A teenage girl walks up to the counter.)

    Teenage Customer: “Just this, please.”

    (She puts a pack of Budweiser on the counter.)

    Me: “May I see your ID?”

    (She hands me an ID that is obviously fake; the state is spelled wrong.)

    Me: “What year did you graduate high school?”

    Teenage Customer: “Um…”

    Me: “Sorry, I can’t sell to you.”

    Teenage Customer: “F*** you, you little ****! Just give me the f***ing beer!”

    Me: *deep breath* “Listen. I have had a very, VERY bad day. You can leave quietly and take your fake along, or I can call call the police and they’ll come arrest you. Which would you prefer?”

    Teenage Customer: *turns red, grabs her fake and runs out of the store*

    All Signs Point To Duh, Part 5

    | Central Florida, USA | At The Checkout, Extra Stupid, Money

    (The kitchen supply store where I work is going out of business. All over the store are bright yellow and black signs stating this, along with, “All Sales Final, No Returns,” and “Cash and Credit Cards Only, No Checks Accepted”.)  

    Me: “Thank you, ma’am. Your total is [price].”

    (The customer opens her purse and pulls out a checkbook.)

    Me: “I’m sorry ma’am. We are not able to accept checks at this time.”

    Customer: “Why not?”

    Me: “Because the store is going out of business.”

    Customer: “So, why is that my problem?”

    Me: “I’m sorry, ma’am. It’s not your problem. However, we are not able to accept checks any longer.”

    Customer: “Well, I don’t see where it says that!”

    (I point at the sign behind me.)

    Me: “Here…”

    (I point at another sign on the front counter.)

    Me: “…here…”

    (I point at a third sign directly below her open checkbook.)

    Me: “…and here.”

    Customer: “I read at home! Why should I be forced to read when I shop?!”

    Related:
    All Signs Point To Duh, Part 4
    All Signs Point To Duh, Part 3
    All Signs Point To Duh, Part 2
    All Signs Point To Duh

    It Pays To Be Patient, Part 3

    , | Minnesota, USA | At The Checkout, Awesome Customers, Food & Drink

    (I am a manager at a fast food restaurant. Things have been running behind in the kitchen, so we are caught off-guard with a long line of cars, forcing customers to wait while their food is cooked. I deliver an order to one particularly unhappy customer.)

    Me: “Here you go, sir. I’m so sorry about the wait.”

    Customer: *snatches the bag from my hands and screeches off without a word*

    (A couple days later, I am working the morning shift again and the same man comes through the drive-thru.)

    Customer: “Excuse me, were you the girl I was angry with the other morning?”

    Me: “Yes, sir. I’m so sorry for making you wait so long.”

    Customer: “No, I’m sorry. You were just trying to do your job. Have a nice day!”

    (The customer proceeds to place a 10 dollar bill in my hand. I definitely had a nice day!)

    Related:
    It Pays To Be Patient, Part 2
    It Pays To Be Patient

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