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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Selective Comprehension

    | Boston, MA, USA | At The Checkout, Money

    (I work for a large, upscale retailer. One night, I’m assisting a lady with several items.)

    Me: “Alright, ma’am, your total is [price].”

    Customer: “I believe those are all supposed to be 40% off.”

    Me: “No, ma’am, these are all regular price.”

    Customer: “No, I believe everything is 40% off.”

    Me: “No, ma’am, there may be a sale like that upstairs in the Ladies’ area, but we don’t have any discounts like that here in Men’s.”

    Customer: “Well, there’s a sign in your front windows that says everything’s 40% off!”

    Me: “Well, perhaps I’m mistaken. Would you mind showing me where you saw that?”

    (She leads me out the front door of our store and points to a large sign in the window.)

    Customer: “See? 40% off!”

    Me: “Yes, ma’am, but it says 40% off ‘Selected Items.’”

    Customer: “Right! And these are the items I’ve selected!”

    Of Quick Comebacks And Minute Men, Part 2

    | St. Thomas, ON, Canada | At The Checkout, Rude & Risque

    (I am working as a cashier in the sandwich shop I work in. Two male customers of at least 65 years old are ordering food.)

    Me: “So, the debit is ready. Your chip goes in the bottom whenever you’re ready.”

    (The customer that is paying tries to complete his debit transaction. However, it returns on my end saying the card was removed before it was completed.)

    Elderly Male Customer #1: “What happened? I did everything right!”

    Elderly Male Customer #2: “I think you pulled your card out before the machine was done.”

    Elderly Male Customer #1: “Pulling out too soon! Story of my life!”

    Related:
    Of Quick Comebacks And Minute Men

    Some Customers Are Out Of Line

    | Canandaigua, NY, USA | At The Checkout

    (We have a customer who occasionally comes in who is in a wheelchair. So, to make things easy, he just calls us when he’s in the parking lot and asks for assistance. We come out and take care of getting movies for him. This happens right after I come back in to grab him a movie, and hop back on the register. There is one other person in line.)

    Customer: “This is absolute bulls***. Why can’t he just get out of his car like everyone else?!”

    Me: “Sorry, guys, but he’s a paraplegic and this would just make things easier on him.”

    Customer: “That’s no excuse! He should come in like the rest of us! I want you to take care of me now. I was first in line!”

    Me: “With all due respect, no, you weren’t. He called long before you got up to the register, and I’m not gonna make him get out of his car and potentially hurt himself to save you an extra 20 seconds. I will be with you in a second.”

    Customer: *shuts up*

    When Intelligences Cancel Out, Part 2

    | Lawrence, KS, USA | At The Checkout, Extra Stupid

    (I work as a cashier. At the checkout, the display on the cash back screen shows the amounts. Underneath is a large “No Cash Back” button, and below that in the corner is a small “Cancel” button.)

    Me: “Your total is $25.88.”

    Customer: “This will be debit.” *swipes card* “Oh, I hit the ‘Cancel’ button.”

    Me: “That’s okay. You’ll need to swipe it again.”

    Customer: “I don’t get why you can’t make this clearer! I don’t want cash back.”

    Me: “Then you need to hit the button that says ‘No Cash Back’, not the ‘Cancel’ button.”

    Customer: “That’s just dumb! Why don’t you make a button that just says ‘Cancel’ if you don’t want cash back?!”

    Related:
    When Intelligences Cancel Out

    To Conjugate A Thief

    | San Francisco, CA, USA | At The Checkout, Criminal/Illegal, Family & Kids, Food & Drink, Language & Words, Top

    (Although I don’t look like it, I am fluent in Japanese and Korean. I am working at a register, checking out a Japanese family that is buying snacks.)

    Father: *in Japanese* “Son, when the cashier isn’t looking, put the candy bars in your pockets so we don’t have to pay for them.”

    (Hearing this, I add the candy bars to the purchase. The family pays and leaves. Two minutes later, the father returns.)

    Father: “Why did you charge me for four candy bars?! I didn’t buy any candy bars! You just charged me to make extra money! I want to see your manager!”

    Me: *in Japanese* “Maybe you should come up with your plans to steal 89 cent candy bars BEFORE you come up to the register.”

    (The father was stunned. He apologized and left embarrassed.)


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