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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Full Of Holiday Sneer

    | Washington, DC, USA | At The Checkout, Awesome Customers, Bad Behavior, Food & Drink, Money, Theme Of The Month

    (I am a customer at a convenience store buying coffee. Since the holidays are very near, I want to do something nice. There is an older gentleman behind me, about 65 years old, with two cups of coffee.)

    Me: *to the cashier* “I’ll pay for his, too.”

    Cashier: *smiles* “Okay, that’ll be $[price].”

    (I pay, and then the man walks up to pay.)

    Cashier: “It was taken care of, sir.”

    Man: “No, no, no, why? Here, I need to pay for this.”

    Me: “I got it for you. Happy holidays!”

    Man: *scowls* “Who do you think you are, some kind of good Samaritan? I can buy my own coffee.”

    Me: “…I guess I was only trying to be nice…”

    Man: “Well, I don’t want it!”

    Children Of The Candy Corn

    | Kansas City, MO, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink

    (I notice a mother has three children with her; the youngest (and only boy) is about eleven. As I am ringing up her groceries, the boy is looking at a rather large bag of candy on the belt.)

    Me: “Did you find everything alright today ma’am?”

    Customer’s Son: “Mom! Get me some candy!”

    (As he says this, the son starts grabbing candy bars from a display and puts them on the belt.)

    Customer: “I already bought you a bag of candy.”

    Customer’s Son: “I WANT SOME CANDY!”

    Me: “Sorry, your mother said you couldn’t have any.”

    Customer’s Son: “Shut up!”

    (I ignore him and as the candy comes down the belt, I take it off, intending to put it back. However, the son sees me do this.)

    Customer’s Son: “Hey! Stop that! I want that candy!” *turns to his mother* “Make her stop! Make her give me the candy!”

    Customer: “I just bought you a big bag of candy!”

    (This exchange goes on for a while, and finally the mother caves and I reluctantly ring up the candy. I begin to bag it as the boy goes through the bags, grabbing the large bag of candy, hugging it to his chest, and running out of the store.)

    Me: “I normally don’t give opinions on kids, but he could have at least helped you carry out the bags.”

    Customer: “Oh, he’s the only boy in our family. We have to spoil him and he knows it!” *leaves*

    Put Your Money Where Your Obnoxious Mouth Is

    | ON, Canada | At The Checkout, Bad Behavior, Money

    (I get in line to purchase some iTunes cards. In front of me is a customer in his late 50s telling his life story to an annoyed looking cashier; he’s bragging about his business and complaining about cellphones.)

    Customer: *to cashier* “…and I run a business, not a charity, right!?”

    Cashier: “Yes, sir. That’ll be—”

    Customer: *spots me and my iTunes cards* “Wow, you sure have a handful of cards! What are they?”

    Me: “iTunes cards, sir.”

    Customer: “What are they for?”

    Me: “To buy music and things for my iPad.”

    Customer: “iPad?”

    Me: “Uh, yes, sir. It’s a kind of—”

    Customer: “I know what an iPad is! I have one! You can’t listen to music on an iPad, now can you! That’s an iPod!”

    Me: “Actually, sir, there is a place where you can download the music, and an icon to click on where they are stored.”

    (The customer goes back to talking about how his business is not a charity while the cashier tries to hurry him up.)

    Cashier: “That’ll be $5.02.”

    Customer: *takes $5 bill out of his wallet* “Oh, looks like I’ll need to bum some pennies off of someone, don’t wanna run back out to the truck.” *he turns to me* “Do you have some pennies?”

    Me: “Yes, sir, but were you not just saying that you weren’t a charity? Nor am I.” *hands pennies to cashier*

    (The customer doesn’t thank me and leaves.)

    Cashier: “I f***ing hate that guy!”

    Me: “Oh?”

    Cashier: “He always acts like a superior a** and always bums money off people. And I know that family; he is absolutely loaded!”

    Me: “I guess that’s how he stays that way.”

    Clear This Customer From Memory

    | MI, USA | At The Checkout, Extra Stupid

    (I am a cashier at a grocery store. When a customer is making a purchase over $25 with a credit card, it is required that they sign for the transaction.)

    Me: “Okay, now the PIN pad is just requesting your signature to finish the transaction.”

    Customer: *after signing* “Should I hit enter or clear?”

    A Wally With The Wallets

    | LA, USA | At The Checkout, Crazy Requests, Extra Stupid

    (I’m a customer in line at the checkout counter, the third in line behind another customer whose items have already been scanned. This store has a rewards card, meaning you get a discount by using it and if not you pay full price. The woman doesn’t have the card with her.)

    Customer: “I am not about to spend full price when you know I have a card with you! Look it up in the computer.”

    Cashier: “Ma’am, I can’t. The cards are free and aren’t name-assigned.”

    Customer: “LOOK. IT. UP.”

    (For about five minutes this is the exchange, with the woman clearly convinced their system is more advanced than it really is.)

    Cashier: “Ma’am, please… there’s a line behind you. I have to wait on these people but I’ll be glad to call the manager over and let him talk to you.”

    Customer: “Well, fine… take the man right here and then we’ll continue talking.”

    (Much to our relief, the manager finally arrives.)

    Manager: “So, what seems to be the problem?”

    Customer: “I don’t have my card with me and this dumb b**** of a cashier won’t look me up in the system.”

    Manager: “You didn’t fill out any paperwork or give a name or email address when you got that card, did you?”

    Customer: “No.”

    Manager: “Then how are we supposed to look it up in the system? There’s no information attached to your card.”

    Customer: “Well, I shouldn’t be expected to carry my wallet everywhere I go just to wave these stupid cards around! ”

    Manager:” Ma’am… isn’t that your wallet in your hand?”

    Customer: “Yes, but this is my wallet that holds my money and my credit cards! I don’t carry all that other s*** in this one!”

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