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  • Had It Up To Their Neck With Bad Customers
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Every Trick In The Book

    | Houston, TX, USA | At The Checkout, Liars & Scammers

    (I’m working the register when an older lady approaches and asks for a price check on some fabric.)

    Me: “That one is $9.99 per yard.”

    Customer: “Minus the 30% off.”

    Me: “No, ma’am. It’s regular price.”

    Customer: “The sign said 30% off.”

    (She takes me to the place where the fabric came from. The sign does indeed say 30% off, but has the name of the fabric that’s stored on the opposite side of the display. I flip the sign around the right way.)

    Me: “Sorry, someone must have accidentally spun it around. See? It says this is regular price. The names are on the signs, so you can see which ones are on sale.”

    Customer: “Okay, okay. Sorry.”

    (She goes back to browsing and I go back to the register. After I ring up a few more customers, she’s back with another bolt to be checked.)

    Me: “This one is $12.99 per yard.”

    Customer: “But the sign says it’s only $3.95!”

    Me: “Okay, let’s go look again.”

    (Again, the sign over the fabric’s location says what she quoted to me. However, it’s been ripped in half so that the name of the fabric is now gone and it’s barely staying in its frame. I turn and look at the customer and she throws her hands up before I can even open my mouth.)

    Customer: “I didn’t think you’d fall for it, but I had to try! Fabric’s so expensive these days!”

    Zombies Need Friends Too

    | Natick, MA, USA | At The Checkout

    (I’m ringing up a mother and her daughter, about 8 years old, at the register. My computer is messing up, so sometimes when I scan an item, it comes up as a different item with the wrong price.)

    Me: “I’m sorry about this. My computer seems to be acting up.”

    Girl: “Maybe it’s broken!”

    Me: “Yeah, that’s probably true.”

    Girl: *excitedly* “Or…maybe zombies got it!”

    Me: *plays along* “Oh yeah, that’s a good possibility too!”

    Girl: “Yeah, zombies are people that used to be dead, and then they came back to life!”

    Me: “Wow, that sounds pretty creepy!”

    (The girl chatters on about zombies and other stuff while I finish cashing her mother out for their purchases.)

    Me: *hands them their bags* “Alright, you have a good day, and look out for zombies!”

    Girl: “Oh, don’t worry! That only happens in nightmares. Just make sure you dream about good zombies!”

    Me: “Got it, I’ll make sure I do!”

    Related:
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    How About A Pound Of Cherries For A Pound Of Money

    | Chicago, IL, USA | At The Checkout, Extra Stupid

    Customer: “How much are the cherries?”

    Me: “$3.49 a pound.”

    Customer: “Okay. Well, I have a pound. How much is it?”

    Me: “$3.49.”

    Customer: “Why? Shouldn’t it be less?”

    Me: “It’s $3.49 a pound. You have a pound, so it’s $3.49.”

    Customer: “No, that doesn’t make sense. Just take them off!”

    Stealer’s Remorse

    | Cambridge, MA, USA | At The Checkout, Money, Top

    (We sell, among other things, cards for a popular trading card game. A customer walks in, walks directly to the counter, and pulls a few cards out of his pocket.)

    Customer: “I’d like to purchase these, please.”

    Me: “I’m sorry, purchase? Don’t you mean sell?”

    Customer: “Yeah, I didn’t have the money at the time. However, I didn’t want anybody else to get them, so I just left with them. I’d like to pay for them now, thanks.”

    Supermarket, The Musical

    | Gainesville, FL, USA | At The Checkout, Musical Mayhem

    (It has been a quiet morning but the store has been filling up and it is very loud. My ears haven’t quite adjusted yet.)

    Me: “Hi, how are you?”

    (I begin scanning and bagging her items.)

    Customer: *mumbling*

    Me: “Did you find everything okay?”

    (The customer mumbles, and then begins singing something unintelligible. We play music in the store, so I thought she was singing along.)

    Customer: *gradually increasing in volume* “No bag…no bag…NO bag…NO BAG!”

    Me: “I’m sorry, are you singing, ‘No bag’?”

    Customer: “Well, I told you a couple of times, but you went ahead and started bagging, so I decided to sing it!”


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