Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (1,817 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Disrespect Can Be Infectious

    | Michigan, USA | At The Checkout, Health & Body, Top

    (A customer approaches my register and drops her items on the counter in two separate piles without acknowledging me or diverting attention from her cellphone. There is a line forming as there is only one cash register. Note: I work part-time here; my other job is at a pharmacy.)

    Me: “Did you find everything all right today?”

    Customer: *to her phone* “So, I went to the doctor and he prescribed me zithromyacin…”

    Me: “Okay, were you going with all of these today or is this pile here to go back?”

    Customer: *to her phone* “Well, I didn’t want to spend money on another prescription, so I just took some Diflucan I had at home.”

    Me: “I’m sorry to interrupt, but I need to know what you plan to purchase before I can ring you up.”

    Customer: *to her phone* “That should be okay, right? I mean, I don’t even know what Diflucan is, but I figured it was stupid to spend more money on pills.”

    Me: “So, should I go ahead and ring these?

    Customer: *to her phone* “I mean, what is Diflucan anyway?”

    Me: *a bit loudly* “DIFLUCAN is most frequently prescribed for YEAST INFECTIONS. Were you ready to check out or would you like to step into a more private area to finish your call?”

    Customer: “Okay, these are the items what I wanted to purchase!” *pays and quickly leaves, embarrassed*

    A Rude A-Blabbering

    | Massachusetts, USA | At The Checkout, Awesome Customers, Money, Top

    (I’m ringing out a customer who is blabbing away on their cellphone.)

    Me: “Your total is $13.47.”

    Customer: *throws her card on the counter and continues blabbing*

    Me: “Will that be debit or credit?”

    Customer: *no answer*

    Me: “Will that be debit or credit?”

    Customer: *no answer*

    Me: “Will that be debit or credit?”

    Customer: *no answer*

    (I put the card back in front of her and wait. Eventually, she realizes I’ve stopped and speaks to me.)

    Customer: “What’s the problem?”

    Me: “I was trying to ask if you you would like debit or credit, but you wouldn’t give me an answer.”

    Customer: “That’s probably because I’m on the phone having a conversation! God! Debit!”

    Me: “Okay, please enter your PIN number and hit the green button when you’re done.”

    Customer: *ignores me and starts blabbing away on her phone again*

    (I ask for her PIN a few more times, but after about 30 seconds the credit card machine automatically cancels the transaction since no PIN number has been entered.)

    Customer: “Now what’s the problem?”

    Me: “I asked you to enter your PIN number a few times, but the machine timed out. I’m going to need to swipe your card again.”

    Customer: *throws the card at me*

    Me: “Okay, please enter your PIN number and hit the green button when you’re done.”

    (Once again, she isn’t paying attention. The machine times out. I put the card back on the counter in front of her and ask the next customer behind her if they are ready to be cashed out. The next customer approaches the counter and places her items down.)

    Customer: “UMM, EXCUSE ME?! YOU’RE WAITING ON ME! ”

    Me: “No, ma’am. I’ve been trying to wait on you for several minutes but until you finish your phone call, I will not be able to complete your transaction.”

    Customer: *to her cellphone* “Can you believe this? I’m being refused service because Im on my phone. This is bulls***!” *to me* “YOU ARE EXTREMELY RUDE!”

    (Fed up, the next customer speaks up on my behalf.)

    Next Customer: “YOU’RE calling the cashier rude? You’re the one who has been holding up the line. The poor girl was trying to get you to enter your PIN for 5 minutes while you blurted out your personal business in front of a bunch of strangers. You need to learn some manners!”

    Customer: *blushes and walks out of the store without her items*

    Mistaken Slips Can Lead To Lucky Tips

    | Westhoughton, UK | At The Checkout, Awesome Customers, Money, Top

    Me: “Good morning. How can I help you today?”

    Regular Customer: “Oh, the usual… some cigarettes, a newspaper and a scratch card, please.”

    (I scan her stuff through.)

    Regular Customer: “Oh, and can I also have a 7 line lucky dip for tonight, please?”

    (I print off a ticket.)

    Me: “That will be £20.71, please.”

    Regular Customer: “What?!”

    Me: “£20.71, please.”

    Regular Customer: “I refuse to pay that. You are trying to con me out of some money. I’ve always suspected you were trying to rob me!”

    (The manager notices and comes over.)

    Manager: “Is something wrong?”

    Regular Customer: “This b**** is robbing me of my money. How can all this come to twenty quid?”

    Manager: “Erm, what day do you think it is today?”

    Regular Customer: *scoffs* “Wednesday!”

    Manager: “Actually, it’s Tuesday.” *points to a newspaper*

    Regular Customer: “Oh my God, I’m so sorry! It’s not the Lotto tonight, it’s the Euromillions, isn’t it?”

    (FYI: 1 Euromillions line costs £2, whereas 1 Lotto line costs £1.)

    Me: “That is completely understandable. Considering it is before 8 am, I reckon I’ll forgive you. Would you like me to refund and print you off one for tomorrow?”

    Regular Customer: “Oh no, I’ll give this one a go. You never know!”

    (When I went in for my next shift, my boss handed me an envelope. I was surprised to find a card from the customer apologizing. The best bit? She won a small amount on that ticket and gave me half of it!)

    Not So Profound Profanities

    | UK | At The Checkout, Family & Kids, Language & Words, Rude & Risque

    (While waiting at the self-checkout tills, I overhear this conversation.)

    Customer #1: “This bloody till won’t work! Why won’t it scan my coupons?”

    (At this, an employee appears to help.)

    Employee: “Here we are, ma’am. You just put your coupons in this slot here and it should work.”

    (Suddenly, a middle-aged woman with a young daughter who are using another self-checkout pipes up.)

    Customer #2: *to Customer #1* “Excuse me, could you please refrain from using language like that in public? I don’t want my daughter picking up bad habits”.

    Customer #1: “Oh, of course!” *to Customer #2′s daughter* “I’m sorry, sweetie. Never ever use the word you heard me use just now…”

    Customer #2: “Thanks!”

    (Customer #2 smiles and gets back to scanning her items, but Customer #1 isn’t done speaking.)

    Customer #1: “…unless you’re really f***ed off, that is!”

    With All Douche Respect

    | Kansas City, MO, USA | At The Checkout, Awesome Customers, Money, Top

    (Note: I am working the express lane in a large department store. Note that we also have a bank branch located inside our store, although this is not where I work.)

    Customer #1: “Give me that ten back in a roll of quarters.”

    Cashier: “I’m sorry, sir. I don’t have enough quarters, and even if I did, I’m not allowed to sell rolls of quarters.”

    Customer #1: “Are you kidding me? Is that from you, or your manager?”

    Cashier: “That’s store policy.”

    Customer #1: “That’s f***ing stupid. I’ve been a customer at this store for 27 god*** years and I’ve never had this problem!”

    Cashier: “I’m sorry, sir. I really can’t do that.”

    Customer #1: “Let me talk to your manager, then, because this is f***ing ridicu—”

    (Fed up, another customer who has been waiting behind Customer #1 interrupts him.)

    Customer #2: “Would you stop being such a colossal douche? She says she can’t, and she says it’s policy. It’s not going to change just because you yell at her. If you want to see a manager, go find one and leave her alone. Besides, there’s a BANK fifty feet away from you. Get out of this line! The rest of us have lives!”

    Customer #1: “Listen, lady… stop calling me a douche—”

    Customer #2: “THEN STOP BEING A DOUCHE!”

    Customer #1: *leaves*

    Customer #2: *to the cashier* “Sorry, people are douches!”


    Page 143/195First...141142143144145...Last