Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (1,977 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Hair Unapparent For This Fair Parent

    | Eustis, FL, USA | At The Checkout, Awesome Customers, Family & Kids, Health & Body, Top

    (Note: Customer #1 is a well-known regular in her late twenties who has been coming to our store since before her son could walk. She usually sports funky hair while her son is in elementary school and likes talking to the employees. On this day, Customer #1 seems to be in pain but we’re talking as I scan her items while her son is joking about school with the bagger. Another customer, Customer #2, is waiting impatiently.)

    Customer #2: “Will you all stop talking and hurry up?”

    Me: “I apologize, ma’am, but this lady has quite a few items. As you can see, we’re both working as well as talking. If you don’t want to wait, you can take your things to the customer service desk where they’ll be happy to help you.”

    Bagger: *to Customer #1* “Do you need help out today?”

    Customer #1: “Yes, please, and thank you.”

    Customer #2: “What the heck?! Why are you being so d*** lazy? Other people need help out. Do it yourself.”

    Me: “There are other baggers who will happily come over and help you if you need, ma’am.”

    Customer #2: *to Customer #1* “You young people are so d*** lazy these days. You probably stay home and paint your hair all those ridiculous colors. I bet you’ve never even worked a day in your life. What the h*** kind of example are you setting for your kid?”

    Customer #1: “Not that it’s really your business, but you’re wrong. I worked for [local city] before my son was born. I worked at a [local gas station] until the fact that I have [chronic illness 1] and [chronic illness 2] meant I was in too much pain. I’m having a very rough day today and wouldn’t have come out if I didn’t have to pick up my medication and food. [Son] isn’t strong enough to help with the heavy things, so I’m accepting the bagger’s offer to do so.”

    Customer #2: “Well, I, uh…”

    Customer #1′s Son: “You’re a mean lady, and I shouldn’t act like you!”

    Customer #1: “…And that’s the example I set for my son. I hope you learned something too!”

    Your Urgency Is Not My Emergency, Part 2

    | Kittery, ME, USA | At The Checkout

    (It is approximately five minutes past closing time at our drugstore. While my manager and I are counting the cash drawers, a man begins frantically banging on the doors and yelling at us.)

    Customer: “Why are your doors locked?!”

    Me: “I’m sorry, but we’re closed for the evening. We close at 9 and it is now almost 10 minutes past.”

    Customer: “But I just need one thing! It’s an emergency!”

    (I look over at my manager who sighs and nods. He puts one of the cash drawers back into the register while I unlock the door and let the man in.)

    Customer: “You’re lucky you decided to unlock that door! I was about to break it down!”

    Me: “What is it that you need? I can help you find—”

    (The man pushes past me. After waiting for a few minutes, my manager is fed up.)

    Manager: *yells toward the back of the store* “Sir? What is it that you need? Sir?”

    (There’s no response from the customer, so my manager starts to head back to find him. They nearly collide at the end of an aisle.)

    Customer: “Hey, watch it! I got what I need. Why are you so impatient?”

    Manager: “Because we are supposed to be on our way home by now! My children are waiting for me to read them a bedtime story. Please pay for your items and be mindful of the store hours from now on.”

    Customer: “Don’t talk to me like that! I’m a paying customer!”

    (The man comes up to my register and drops his items on the counter: a bottle of personal lubricant, a bag of chips, and a bottle of wine. The customer pays and leaves. My manager is fuming.)

    Manager: “THAT WAS THE BIG EMERGENCY?!”

    Related:
    Your Urgency Is Not My Emergency

    Sticking It To Sticklers For Stickers

    | Ottawa, ON, Canada | At The Checkout, Top

    (I’m a supermarket cashier and have 5 minutes left on my shift. I therefore put my “Closed” sign up as I finish with my current customers. However, a customer walks right past the sign and starts putting his items on the belt. Seeing as he only has a few items, I let it slide and serve him.)

    Me: “How are you today, sir?”

    Customer: “Fine…”

    Me: *begins ringing up his items*

    Customer: “Hey, my bread is supposed to be 50% off! It rang up full price!”

    (The customer shows me the pink “Reduction” sticker our store uses to discount certain items. This sticker was on the bottom of his bread.)

    Me: “Oh! No worries, sir. It’s an easy fix! Sorry about that.”

    (I proceed to void the bread, hit the “Reduction” key on my register, and then scan the bread again.)

    Customer: “How can you be a cashier if you’re going to miss obvious things like that! You shouldn’t be in the customer service industry if you’re going to be friggin’ oblivious! Gah, this is why I hate this store!”

    Me: “Sir… I’m only human. Human beings make mistakes and miss things sometimes, just like you missed my closed sign when you walked up to my cash. I, however, didn’t bother calling you out on it. Your total is $11.03.”

    Customer: *sheepishly looks at my sign* “…Debit.”

    Me: *big smile* “Have a WONDERFUL evening, sir.”

    Don’t Be A-Gas-t, Just Being Help-Fuel

    | Robeline, Louisiana, USA | At The Checkout, Money

    (It’s around closing time and two customers walk in. One is a regular and the other is a frazzled looking woman who is talking to herself while digging in her wallet.)

    Woman: *mutters to herself* “No money, but I need gas. I wouldn’t worry, but the fuel light is flashing…”

    (She glances my way and I notice that she’s on the verge of tears.)

    Me: “Ma’am? Can I help you?”

    Woman: “I really need gas but this is all I have.” *opens her hand to reveal $0.42*

    Me: “I know how that is. Tell you what… why don’t you go pump $5 and I’ll pay for it, okay?”

    Woman: *wide-eyed* “Are you sure?”

    Me: “Yes, I’m sure. Go ahead, I’ve got it.”

    (The woman walks out looking less distressed. However, the regular gives me a stern frown.)

    Me: “What?”

    Regular: “Why’d you do that?”

    Me: “Because I could only afford to let her get $5. If I wasn’t broke right now, I would have told her to go for $20.”

    Regular: “No, why did you let her get gas on your dime? She could have been lying for all you know!”

    Me: “She looked lost as a goose and terrified. I doubt she was lying. Even if she was, it’s my money, not yours.”

    Regular: “Hmph!” *pays for his items and leaves*

    (As for the woman, she actually came back in the store, wanting my address to send me the money but I insisted it was fine!)

    Best Not Berate Bob Or You’ll Get The Boot

    | New Jersey, USA | At The Checkout, Awesome Customers, Top

    (I go to my local post office several times a week. One the employees, Bob, always has a smile on his face no matter what. One day, I come in and see he’s the only one working. There’s a long line due to many large and complicated orders. A customer comes in behind me, sees the long line, and starts complaining about the slow service.)

    Customer: “It’s much faster at [other] post office. Don’t you think they are slow here?”

    Me: “No. I think there are a lot of people, it’s lunch time, and Bob there is going as fast as he can.”

    Customer: “They are much faster at [other] office.”

    Me: “No, they aren’t. That’s why I come here. Bob’s as fast as he can be. Look, he’s not slacking. You can see he’s working as fast as possible.”

    Customer: “But they are so rude here!”

    (Now I’m angry. This office, and Bob, in particular, is never rude.)

    Me: “No, they are not rude. They are nice, even when they have to deal with people like you.”

    Customer: *stomps around* “Well, I’m never coming here again! Everyone is rude and slow! Next time, I’m going to [other] office instead!”

    Me: “Why don’t you just go there now?”

    Customer: “I will!”

    (As she leaves, all the other customers nod in relief and the tension in the line disappears.)

    Bob: *still smiling, to me* “Thank you.”


    Page 142/195First...140141142143144...Last