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  • Bigotry Comes In All Shapes And Sizes
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Speak Now Or Forever Hold Your Points

    | Portland, OR, USA | At The Checkout

    (A customer approaches my register with a few items. While talking loudly with her friend, she smiles at me briefly, but does not acknowledge me through the rest of the transaction. She is speaking loudly and popping her gum.)

    Me: “Did you find everything all right?”

    Customer: *nods at me and continues talking*

    Me: “Would you like to use a [savings] card today?”

    Customer: *continues talking on the phone*

    Me: “Did you have any coupons today?”

    Customer: *completely ignoring me at this point*

    Me: “If you don’t have any coupons, your total will be [$$]. Are you using cash or card today?”

    Customer: *turns and slides her card*

    (I prompt through the card and wait a few seconds to see if she will sign the screen.)

    Me: “Excuse me, ma’am, you need to sign the screen to verify your purchase.”

    Customer: “Well, okay.” *signs screen and keeps talking to her friend*

    (The receipt prints and I hand the customer her bag and the receipt.)

    Me: “Have a nice day!”

    (I continue to the next customer, who is actually acknowledging me and talking to me. Meanwhile, the previous customer has finally stopped talking with her friend and is reading receipt.)

    Customer: “Wait a minute! I had coupons for these! Why didn’t I get a discount? And I have a [savings] card! Why didn’t I get any points?”

    Me: “Excuse me, but I asked if you have any coupons and you didn’t answer. I’m sorry…if you go up to customer service they can give you a refund and get you your points.”

    Customer: *getting angry* “But I had the coupons in my hand! You should’ve seen them and taken them! Now I have to go to customer service because of you! This is bulls***!” *storms off*

    Current customer: “I don’t think she deserves a refund!”

    The Whole Is Less Than The Sum Of Its Pits

    | Adelaide, SA, Australia | At The Checkout, Food & Drink, Math & Science

    (I’m working at the checkout and have just weighed several peaches for a customer.)

    Customer: “Oh, wait, sorry…I have one more peach to weigh. Have you already weighed the others?”

    Me: “Yeah, but that’s okay. I’ll just weigh it separately.”

    Customer: “No, that’s not okay!”

    Me: “Why not?”

    Customer: “Because they would have weighed differently if they were put together. It would be less!”

    Me: *speechless*

    It’ll Take More Than One Bag To Hold All That Anger

    | Quebec, Canada | At The Checkout

    (A customer in his late 50s approaches, so I start ringing him up.)

    Customer: “Can I see your bags?”

    Me: “Sure.” *I show him our store’s bags*

    Customer: “I don’t want any of your bags. Give me another one!”

    Me: “Sorry, sir, but those are the only one we have. Since you only have one item, maybe you can just carry it with you? We don’t require you to put it in a bag.”

    Customer: “No, no, you don’t understand. I need a bag! I’m walking back home. However, I don’t want to give you guys free advertisement when I’m walking with your bag!”

    Me: “I’m sorry, but we really don’t have any other bags.”

    Customer: “Just give me that bag over there, then!”

    (He points to another bag, which was accidentally left by another customer from a different store that she had just been to. However, that bag is full of products and also has that store’s name and logo on it.)

    Me: “I’m sorry, I can’t. It belongs to another customer.”

    Customer: “You stupid f***! You won’t even give me a f***ing bag?! You are the worst employee that I have ever seen! I’m never shopping here ever again!” *storms off*

    Just In The St. Nick Of Time

    | Pennsylvania, USA | At The Checkout, Holidays

    (It’s five minutes before closing Christmas Eve, and I’m handling the register. A man and woman walk up with a just few bottles of soda, so I wave them in and turn my lane’s light off.)

    Me: “Good evening!”

    Woman, to the man: “Get the cart.”

    Man: *wanders off*

    Me: “So, ready for the holidays, I take it?”

    (I finish scanning a 2-liter bottle of soda and start to scan the second one; this shouldn’t take much time at all. The woman interrupts me.)

    Woman: “There’s more.”

    (I am confused, but then see the man return with a large cart used for stocking the shelves. It’s stacked completely full with RACKS of the soda product.)

    Man: *points to the giant pile of sodas* “That’s 80 bottles in one, 58 in the other…”

    Me: “Okay, then. This might take another minute or two…”

    (Note that the store closes at 6 pm. I’m a minor, so I can’t be late clocking out. I therefore scan as quickly as possible and ring up her total.)

    Me: “All right, there we are! Your total is [nearly $200].”

    (It’s now a minute before closing. I think I’m in the clear, when…)

    Woman: “Here’s $100, but let me pay the rest with these!” *hands me stacks of $5 bills*

    (I am completely stunned now. Fingers flying, I count out the huge bill, finally finishing right at 6 pm on the dot.)

    Me: “Okay…you’re good to go! Hope you have a great holiday!”

    Woman and man: *says absolutely nothing in return and leaves with their huge cartful of sodas*

    (Thankfully I got out of there right on time!)

    Ignorance Isn’t Bliss

    | Kansas City, MO, USA | At The Checkout, Language & Words

    (I am signing to a deaf couple, asking them if they need help. Before they can reply, a customer interrupts me.)

    Customer: *gasping* “You’re in a gang!”

    Me: “What?”

    Customer: “I saw you! You flashed them a gang sign!”

    Me: *laughing* “No, ma’am, it’s ASL.”

    Customer: “I don’t care what your gang is called. It’s people like you that make me scared to go out at night!”

    (She leaves with her purchase, which turns out to be a shirt that says “B****es Get Stitches.”)


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